The Tim Faller Show

Today on the Tim Faller Show, Tim and Steve talk to Eric Fortenberry, the Founder, and CEO of JobTread Software. While working as a CEO for a General Contracting company, Eric built the first version of JobTread due to the broken processes at the company. Eric gives insights on how he turned the company around using data from the first version of JobTread. Eric also discusses how JobTread differs...

Today on the Tim Faller Show, Camille Jenkins joins the show to discuss the importance of the client experience and how it differs from satisfaction.  Simply put, customer satisfaction is how happy your customers are while using your company’s products and services and how well you are fulfilled their expectations. Customer experience refers to customers’ interactions with a brand’s products and s...

Today on the Tim Faller Show, Nick Sandifer details a new way to communicate in the field to help his team navigate the small details in elaborate projects. Nick and the Sandifer team use QR codes to help communicate better on the job site. The QR codes allow the project manager to view the electrical fixtures, architectural plans, and other information about the project. Nick discusses the effect...

Today on the Tim Faller Show, Nisreen Hasib joins the show to discuss contracts for contractors. Nisreen discusses the importance of having contracts and some of the important items to put into those contracts.  She also gives examples of bad and good contracts she has seen over the years and how they impacted the project. Nisreen also talks about revisiting contracts to stay up to date with state...

Candice Rania and Morgan Thomas rejoin the Tim Faller Show for a follow-up from their last episode,  Design and Production: Can we really get along?  In this episode, Candice Rania and Morgan Thomas join the show to discuss what happens once the job is started. They discuss challenges at the job site, whether it is unforeseen circumstances or supply chain delays. Candice and Morgan discuss how the...

Tess Jezek joins the show today to discuss the importance of your company’s reputation in the reputation economy.  In fact, Forbes reports that 60% of consumers are willing to pay more if they believe they will receive a better service.  Tess discusses how an accurate description of your business online is smart business practice.  In addition, good social status leads to robust pricing power, and...

Today on the Tim Faller Show, we welcome guest John Vendafreddo to discuss time management. John talks about how to organize jobs based on importance or urgency and how planning can help with time management. John also discusses how to handle in-office meetings while working on job sites. John finished the show by giving some advice to new project managers. John has been interested in building sin...

Today on the Tim Faller Show, Chris Stebnitz joins the show to discuss building a culture in a remodeling company and the impact it has on the client experience. Chris talks about how building trust with your employees can enhance the company culture. While building a culture is important, there are also ways you can destroy your company culture including gossip or being a demanding leader. Chris...

Tim and Steve welcome Doug Horgan to the show to discuss the role of a lead carpenter. Doug talks about his responsibilities, including research, being an internal “help desk,” managing people internally and externally.  He also manages scheduling and explains the meaning behind the saying “make ready planning” and why it’s essential for a lead carpenter. Doug Horgan is Vice President–Best Practic...

One of the biggest challenges for contractors, other than labor shortages, is the fact that many face the process of building a business in isolation and their experience is often graded as pass or fail.   When they pass they are happy, but when they fail it causes many issues for them and the families that they support.  But where do they turn for help?  Using the  Power of Peers  or hiring a con...

Handyman services are no stranger to the field of design and build, but very few of these companies are able to successfully incorporate a handyman team into their business.   Schloegel Design Remodel  saw a need for a handyman department and since its creation, it now has eleven team members all dedicated to handyman services.  Guest Charlie Schloegel attributes the success of his handyman depart...

Wayne Ottum, a consultant at Remodelers Advantage , specializes in company leadership development. So, we asked him to join us on the show to help us understand what leadership is and perhaps help start the shift from “how to manage people” to “how to lead people.” Wayne Ottum is a consultant, author and speaker dedicated to creating extraordinary businesses and leaders and is President and Founde...

Selema Lawson-Jack joins the show and discusses how she found a technology fix to solve an inventory management issue but expanded its capabilities to create efficiencies across the organization and generate revenue simultaneously.  She talks about how Sortly, the affordable app she implemented, operates and how she integrated it into the organization successfully. Selema worked for  Schroeder Des...

The Locus of Control is a concept that highlights one’s ability to control the outcomes and events in their lives.  When applied in a business, The Locus of Control can increase productivity, and breed ownership and support. The Tim Faller Show welcomes back guest Jef Forward, to share his experiences surrounding the locus of control in his remodeling business.  Jef is the founder and co-owner, wi...

From the vault, this episode was recorded because of a suggestion from one of our faithful listeners. Enjoy! Get ready for an insightful episode as we dive into the topic of mistakes—specifically, the ones that cost remodelers and renovators more than just a few shims. We’re not talking about technical slip-ups; we’re tackling the errors that hit remodelers where it hurts the most. Int...

By all accounts, business is booming. Projects are being booked way in advance, and everything is roses and sunshine. Or is it?  In this episode, guest Chris Bache joins Tim and Steve to discuss the “dark period” – the period of time after the sale is completed, the project is booked, and is on the schedule. A critical time when the battle for client satisfaction can be won or lost.  Chris Bache i...

On a recent episode of The Tim Faller Show, Jason Willet, a partner and now vice president at Willet Construction, shared his experience on how he kept his team engaged during a company transition that ultimately led to growth for the company. Willet Construction faced a challenging transition, but instead of letting it bring the team down, they came up with a creative solution called “Visio...

Today on the Tim Faller Show, Paul Cardis of ON3, joins the show to discuss the enormous challenge of proper staffing in the remodeling industry and how proper  education, teaching, and coaching  can expand the pool of qualified employees and help you retain current ones. Paul states that one of the most effective methods of “training” is to combine digital learning with live mentorshi...

Today on the Tim Faller Show, Nisreen Hasib joins the show to discuss contracts for contractors. Nisreen discusses the importance of having contracts and some of the important items to put into those contracts.  She also gives examples of some bad and good contracts that she has seen over the years and how they impacted the project. Nisreen also talks about revisiting contracts to stay up to date...

Today on the Tim Faller Show, Geno Arroyo joins the show to discuss successful estimating. Geno goes through his process as an estimator for each project from start to finish. Suppose you want a more in-depth breakdown of his methods, including getting labor costs right, then you must attend Remodelers Advantage’s Art of Estimating masterclass, where Geno will be a presenter. Geno Arroyo is the Es...

Today on the Tim Faller Show, Nick Sandifer details a new way to communicate in the field to help his team navigate the small details in elaborate projects. Nick and the Sandifer team use QR codes to help communicate better on the job site. The QR codes allow the project manager to view the electrical fixtures, architectural plans, and other information about the project. Nick discusses the effect...

Today on the Tim Faller Show, Camille Jenkins joins the show to discuss the importance of the client experience and how it differs from satisfaction.  Simply put, customer satisfaction is how happy your customers are while using your company’s products and services and how well you are fulfilled their expectations. Customer experience refers to customers’ interactions with a brand’s products and s...

Have you ever gone through an entire job thinking that the client was delighted with your work and then discovered afterward that they liked most of it, BUT…. (you fill in the blank). So, the question remains, how do you ensure customer satisfaction or, as some call it, creating “Raving Fans?” There is no better way to explore this than by asking real clients, and even better when the client has a...

Hitting a schedule every time in construction is possible if you pay proper attention to planning and have a purposeful attitude. In this episode, April Bettinger joins Tim and Steve to talk about the best practices and the common pitfalls to avoid when creating and managing an on-time project that ends with delighted clients. April is the founder and owner of  Ni p Tuck Remodeling in Snohomish, W...

Training, training, training!   Business owners, general managers, and production managers often get caught wondering how to do it all .  So, we turned to a former guest and a member of our  production manager roundtables , Ned Trimming, to share his efficient training process involving current and new employees. Ned Trimming is the Production Manager at  Crescent Builds in Seattle, WA.  Ned and h...