The TechDental Podcast

The same AI tool, deployed into two different dental practices, produces wildly different results. The difference is not the tool. It is the foundation underneath it. In this episode, Dr Randeep Singh Gill sits down with Ravinder Nottra, founder of sigmasmile and a Lean Six Sigma Black Belt with 15 years applying structured operational methodology across John Lewis, the legal sector, and three yea...

Most dental groups approach AI as a procurement decision. Which tool, which vendor, which price. Dr Sonia Szamocki argues that is the wrong variable entirely. Sonia is founder and CEO of 01Health. Before building clinical AI infrastructure from scratch, she was an A&E doctor, trained in medicine at Oxford, and worked at BCG and BCG Digital Ventures. She has navigated this problem from inside e...

There is a graveyard of brilliant health tech products. Clinically validated, technically sound, built by people who understood the problem. And completely unused. Ross Drynan and Josh Wren spent a combined 22 years inside Henry Schein ONE, the UK's largest dental software company. They watched product after product fail from the inside, not because the technology was wrong, but because nobody bui...

Coach Chris Barrow has been inside over a thousand dental practices since 1997. He has watched digital X-rays, intraoral cameras, cloud practice management systems, and every technology wave sweep through the industry. Most of them promised transformation. Most delivered considerably less. His position on AI is different in structure, not just in scale. In this episode he explains why, and what it...

Direct Answer: In this solo episode, Dr. Randeep Singh Gill examines why dentistry is almost entirely absent from the UK's AI health infrastructure conversation, despite NHS dentistry delivering 35 million courses of treatment in 2024/25. With UKRI committing £1.6 billion to AI between 2026 and 2030 and the NHS 10-Year Health Plan targeting world-leading AI capability, the decisions being made rig...

Episode Title: "The Lights Are Off." A Cambridge AI Scientist on What We Are Actually Building. Direct Answer: Spencer Kelly, Cambridge computer scientist, BBC Click presenter for 20 years, and AI keynote speaker, argues that the most dangerous assumption in AI is that there is something behind the words it generates. In this episode of The TechDental Podcast, Spencer draws a precise and unsettlin...

Episode Title: The Man Who Built the Playbook PE Uses to Buy Dental Groups. Now He's on Your Side. Direct Answer: James DeLuca, Founder of Precision Dental Analytics and author of Phantom EBITDA, explains why the EBITDA on a dental practice P&L almost never survives private equity scrutiny, what PE buyers are actually doing with clinical data that most founders have never seen, and why the onl...

Episode Title: Your Software Is the Brain of Your Business. Most Dental Practices Are Running It on Life Support. | Pardeep Bahra | TechDental Podcast Direct Answer: Pardeep Bahra, Software Consultant at Henry Schein ONE and one of the most data-rich observers of dental technology decision-making in the UK, argues that the commercial divide opening up between UK dental practices is not a technolog...

You’re Not Ready for AI. Here’s How to Tell. | Katie King Direct Answer: Katie King, one of the UK's leading AI strategists, adviser to the UK Government All Party Parliamentary Group on AI, and author of three books cited by the World Economic Forum as board-level references, argues that most dental organisations deploying AI are not facing a technology problem. They are facing a governance probl...

The Profession That Forgot How to Learn | Dr. Dhru Shah | Dentinal Tubules | TechDental Podcast Direct Answer: Dr. Dhru Shah, founder and CEO of Dentinal Tubules, argues that the UK's most prominent dental professional development community is not a CPD compliance platform. It is professional infrastructure. With 60,000 users, 17 years of data about how dental professionals actually learn, and an...

The Largest AI Deployment in UK Dentistry What happens when AI moves from experimentation to infrastructure across the UK's largest dental organisation? This is that conversation. What does it actually take to deploy AI at scale across a national dental network? Not in a pilot. Not in a handful of practices. Across an entire operating estate. In this episode, Dr Randeep Singh Gill sits down with D...

This episode is different from anything TechDental has published before. No AI angle. No investment thesis. No technology story. 56,143 children and young people were admitted to NHS hospitals in England last year for tooth extractions under general anaesthetic. It is the single biggest cause of childhood hospital admissions in this country. Not accidents. Not acute illness. Teeth. And it is almos...

Episode Title: The Real Reason AI Pilots Fail in Dental Groups Has Nothing to Do With the Technology. Guest: John Grainger, Data Protection Officer and IT Lead, Riverdale Healthcare Most dental groups treating AI as a technology decision are asking the wrong question entirely. The real question is whether the organisation is structurally capable of absorbing it. And when it is not, AI does not fix...

Episode Description / Show Notes UK venture capital deployed a record £6 billion into AI in 2025, more than a third of all UK VC investment and the highest share ever recorded. UKRI has committed £1.6 billion to AI through 2030. The NHS 10 Year Plan places artificial intelligence at the centre of healthcare transformation, with dental contract reform confirmed from 2026/27. And dental AI remains a...

Prevention Is Dentistry’s Biggest Untapped Infrastructure Layer Episode Description Prevention is dentistry’s stated priority. But structurally, most dental organisations still run on treatment. Appointments, procedures, and production targets dominate clinical workflows, while the behaviours that actually determine oral health happen outside the clinic. In this episode of the TechDental Podcast ,...

Episode Title Operational Readiness Before AI Adoption: A Framework for Dental Leaders Subtitle Why AI doesn’t create leverage. Systems do. Episode Summary Most AI conversations in dentistry are still happening at the surface level — dashboards, prompts, automation tools. But the real leverage sits underneath. In this episode of The TechDental Podcast, Dr Randeep Singh Gill sits down with Robert H...

Dentistry has digitised records, imaging, compliance and reporting. Yet administrative pressure has never been higher. Clinicians are more burdened, clinical capacity is quietly eroding, and burnout continues to rise. So the real question is not whether we need more technology. It’s whether we’ve designed the operating system properly. In this episode of The TechDental Podcast, Dr Randeep Singh Gi...

Episode Title: Predictability Beats Growth: The Hidden System That Decides Who Wins Guest: Andy Sloan Managing Director, Dental EMEA, Agilio Software LinkedIn: https://www.linkedin.com/in/andysloanned/ Company: https://www.linkedin.com/company/agiliosoftware Host: Dr Randeep Singh Gill Founder, The TechDental Podcast www.techdental.com info@techdental.com LinkedIn: https://www.linkedin.com/in/dr-r...

Episode Summary Dentistry does not have an AI problem. It has a workflow and decision-making problem. In this episode of The TechDental Podcast , Dr Randeep Singh Gill sits down with Adam Smith , Director at Boxly AI , to unpack where most practices quietly lose revenue and why simply adding more technology rarely fixes it. Drawing on real DSO data, Adam explains why missed calls, slow response ti...

AI Didn’t Fix Dentistry. Intelligence Will. How leaders cut through software noise, vendor hype, and AI confusion Episode Description The dental industry isn’t short of AI tools. It’s short of intelligence about technology. In this episode of TechDental , Dr Randeep sits down with Andreas Augat , Founder of Viviscus Dental Partners and creator of DentAIware , the dental AI and software market inte...

Why Dental Education Is Broken And How AI Will Fix It Dental education was not designed for the world clinicians are operating in today. Clinical complexity has increased. Digital workflows are now standard. Patient expectations are higher than ever. Yet the way dentists are trained has not evolved at the same pace. In this episode of The TechDental Podcast , host Dr Randeep Singh Gill sits down w...

The New Front Desk: How AI Turns Dental Admin into a Profit Centre The front desk is no longer just an administrative function. It is becoming one of the most powerful growth levers inside modern dental practices. In this episode of The TechDental Podcast , host Dr Randeep Singh Gill sits down with Subhash Mishra , Managing Director UK & Ireland at Convene , to explore how AI, automation, and...

Episode Title How Bupa is Redefining Tech-Enabled Dentistry Episode Description In this episode of The TechDental Podcast , Dr. Randeep Gill sits down with Mark Allan , GM of Bupa Dental Care , to unpack how one of the UK’s largest dental organisations is approaching AI, data, leadership, and workforce transformation at scale. This is a rare, behind-the-scenes conversation on what actually works w...

Episode Title People-First AI: The Leadership Framework Behind Scalable Dental Tech Episode Summary AI adoption in dentistry is accelerating, but results remain inconsistent. In this episode of The TechDental Podcast , Dr Randeep is joined by Aleksandra Osipova , founder of Apricity Lab and former Chief AI Officer, to explore why most AI initiatives fail to scale and what leaders must do different...

Episode Title Subscription Dentistry, AI & the Playbook for Scalable Dental Groups Episode Summary In this episode of The TechDental Podcast , Dr. Randeep Singh Gill is joined by Matthew Hadman , Head of Dental Groups at Patient Plan Direct , to unpack what actually enables dental practices to scale into resilient, high-value groups. Matthew brings a ground-level view of consolidation, working...