The Supply House Times Podcast

On this episode of And So It Flows, we welcomed back Chrissy Walsh, regional environmental sustainability lead for GF North America, for a follow-up conversation on sustainability, systems thinking and the changing expectations around modern buildings.

On this episode of And So It Flows, Kristen Bayles sat down with Gregg Holladay, business development manager for specialty markets at Bradford White, to discuss the growing role heat pump water heaters are expected to play in the residential plumbing market and why the plumbing industry needs to start preparing now. Podcast originally posted on Plumbing & Mechanical

In this episode, Brooks Hamilton breaks down how distributors can start using AI today without perfect data. He explains why speed and decision-making matter more than scale, how AI is lowering the barrier to entry, and why the biggest opportunities lie in sales growth, not cost-cutting. Practical examples show how even small investments can drive meaningful competitive advantage.

In this episode, we explore the real-world challenges technicians face in the field, including workflow demands, jobsite efficiency and the pressure to do more with less time. Along the way, CPS Products shares how it approaches innovation with a practical, end-user mindset — balancing new technology with durability, usability and consistent results. Sponsored by:

In this episode of And So It Flows, Jennifer Harrison, vice president of merchandising, and Kaytee Gray, vice president of fulfillment operations at SupplyHouse.com, offer a behind-the-scenes look at how digital merchandising and fulfillment strategies are evolving to meet the needs of today’s contractors. Harrison explains how online merchandising removes friction for pros in the field by putting...

In this episode of And So It Flows, Tim Savage, electrical outside sales representative at Locke Supply Co., shares a ground-level view of how artificial intelligence is actually being used in distribution today. With firsthand experience in the trades — including electrical, HVAC and general contracting — Savage understands the urgency contractors face when materials, answers or substitutions are...

In this episode of And So It Flows, host Natalie Forster sits down with Spencer Pope, manager of technical support and training at Bradford White, to explore how education and workforce development are evolving across the plumbing, HVAC, and mechanical trades. Drawing on nearly 15 years with the manufacturer—and a background as a service contractor—Pope outlines the industry’s most pressing skills...

Newly inducted into the Women in Manufacturing Hall of Fame, Taco's CEO, Cheryl Merchant, tells all in this podcast conversation. From her humble beginnings to working her way up the manufacturing ladder in various industries, her thankful nature and risk-taking business mindset has led the Taco Family of Companies to continued success.

Supply House Times Editorial Director Natalie Forster moderates a discussion on all things radiant with our incredible panel of Radiant All Stars: John Barba, director of sales training at Taco Comfort Solutions; John Siegenthaler, consulting engineer and principal of Appropriate Designs in Holland Patent, New York; Max Rohr, director of marketing and education, Caleffi Hydronic Solutions; and Dav...

Bob Downie, President and CEO of Duravit Americas, shares how the brand is adapting to an evolving market. From growing customer expectations to digital innovation and sustainability initiatives, Duravit is reimagining bathroom luxury while honoring its more than 200-year history. In this episode we discuss: The evolution of industry standards and changing customer behavior How Duravit balances he...

IAPMO's Christoph Lohr, PE, vice president of technical services, dives into water safety in heating systems, IAPMO's recent acquisition of ESPRI and what this means for research efforts moving forward, plus changes to be aware of in upcoming code cycles.

Preferred Sales' President Michelle Lewnes-Dadas sat down to talk with us about the rep model in 2025, her leadership roles with AIM/R and ASA, work-life balance, and bridging generational gaps in the workforce.  

Aware of the industry need for business intelligence training, the PHCC Educational Foundation has partnered with Goalmakers to develop Business Leadership Essentials, a 10-week, peer-based learning program through its online PHCC Academy for current and future managers of plumbing and HVACR businesses. Natalie Forster talks with Dan Quinonez, executive director of the PHCC Educational Foundation...

Lisa Lyon, general manager for Webstone, shares her insight on all things leadership and learning new sides of the business as a valve expert who has worked in every facet from marketing and sales, to product management and now general management.

Sustainability is a hot topic in the plumbing industry today, and water reuse is one of many ways that the plumbing industry is innovating to become more sustainable. From graywater reuse to rainwater harvesting, how are experts in the industry incorporating water reuse into their strategies, and why is it important? Associate Editor Kristen Bayles sat down with Christopher Peterson, National Sale...

As the Sustainability manager for GF Building Flow Solutions Americas, Chrissie Walsh leverages her climate-focused skillset as an Atmospheric Scientist to help further the company’s vision of becoming the global leader in sustainable water systems. Editorial Director Natalie Forster sits down with Chrissie to chat about the importance of transparency, collaboration and systems thinking in order t...

The plumbing industry is at the forefront of water conservation, safety and quality, with virtually all manufacturers working toward a shared goal of increased efficiency and accessibility to clean water. Even so, the U.S. has an alarming water quality problem. One in four Americans’ water is unsafe to drink and 45% of tap water contains PFAS. As end users become more aware of and knowledgeable on...

Without the scale and flexibility that come with being in the cloud, distributors will struggle to quickly adapt to planned tariffs and other potential disruptions. Similarly, cyberattacks are only becoming more sophisticated, and organizations without robust cybersecurity plans will remain vulnerable to costly breaches. Distributors in the cloud can be more agile and resilient, responding more qu...

Bran Marketing founder and CEO Alicia Branham shares her candid thoughts on leadership best practices in the PHCP-PVF industry. Covering everything from marketing to trickle-down leadership, Alicia's passion for strong leadership and mentorship shines throughout this conversation. Image courtesy of Alicia Branham

Chris Forth, VP of Regulatory Codes and Environmental Affairs at Johnson Controls discusses sustainability trends and decarbonization regulations to keep an eye on.

Plumbing & Mechanical Chief Editor Nicole Krawcke moderates a discussion on all things radiant with our incredible panel of Radiant All Stars: John Barba, director of sales training at Taco Comfort Solutions; John Siegenthaler, consulting engineer and principal of Appropriate Designs in Holland Patent, New York; Max Rohr, director of marketing and education, Caleffi Hydronic Solutions; and Dav...

Vice President, E-Commerce Solutions, Caroline Ernst talks e-commerce trends, challenges and more while giving an update on things the Affiliated Distributors (AD) buying group is doing to arm members with the tools they need to accelerate digitally.

Plumbing & Mechanical and PM Engineer Chief Editor Nicole Krawcke sits down with Andres Caballero, president of GF Building Flow Solutions Americas, formerly Uponor, to discuss the company's strategy when it comes to American manufacturing and training.

Supply House Times Chief Editor Natalie Forster and Mark Hudoba, vice president of building solutions for the Americas region for REHAU discuss the recent surge of re-investment in U.S. manufacturing facilities and training centers, onshoring and more.

Supply House Times Chief Editor Natalie Forster and Marki Huston, COO of Viega LLC, discuss the recent surge of re-investment in U.S. manufacturing facilities and training centers, onshoring and more.