CertainPath

The Successful Contractor Podcast

Business EN ↓ 220 episodes

Author

CertainPath

Episodes

98.47% Call Booking Percentage on 4,300 Service Calls – How Amanda Henrici of Air Repair Pros Answers Phones, Handles Objections, Sells Clubs, Dispatches Techs & Does Everything Else in Between! 14.04.2023 1:04:19

Amanda Henrici is the Customer Care Manager for Air Repair Pros in Frisco, TX. In addition to leading the department, she’s the company’s lead CCR and dispatcher. In 2022, Amanda had an exceptional year; she converted 98.47% of the calls she answered to appointments… She answered around 4,300 calls! Their cancellation rate was only around 9%. In addition, Amanda and her Air Repair Pros team sol...

$8.64MM (88% Close Ratio) in Residential HVAC Sales by 1 man in 1 YEAR! CM Heating’s Sean Mitchell Unveils His Step-by-Step Sales Process 31.03.2023 1:17:30

Sean Mitchell is a comfort consultant (salesperson) for CM Heating in Everett, WA. In 2022, he sold an incredible $8.64 million in residential HVAC. If that number isn’t staggering enough, his closing percentage was a staggering 88%. Even more remarkable: Sean has only been in the HVAC industry for two years! Sean is intense. As he says, he LOVES to win. Sean points to two major reasons for...

Growing Leaders: Matt Whiat of Chapman & Co. Leadership Institute Shares Insights on How to Identify, Train, Nurture, & Recognize Leaders 24.03.2023 45:04

Matt Whiat is the founding partner of Chapman & Co. Leadership Institute. He was also one of our recent keynote speakers at our CertainPath Expo in Washington D.C. In this power-packed interview, Matt shared many great insights on how to identify, train, nurture, & recognize leaders. If you own a growing business and are looking for ways to grow it even faster, you’re at the right place....

$500K to $4.5M at Double-Digit Profit in 4 Years! Ron & Wendy Altom Have Transformed HVAC Experts in Odessa, TX, by Value-Based Hiring, Leading by Example, and Focusing on Getting Better, Not Bigger. 03.03.2023 1:31:07

Ron & Wendy Altom of HVAC Experts in Odessa, TX, have accomplished so much in a relatively short period of time. From only generating around $500K in sales in 2018—and losing money—to generating more than $4.5M in at and a strong double-digit net profit in 2022. Best of all, Ron and Wendy have gone from working long, frustrating hours to being able to leave their company for weeks at a time, k...

Inventory Management: Add 1-3+% to Your Bottom Line with Jon Polizzi of Home Service Heroes in Tampa, FL 24.02.2023 27:49

Jon Polizzi of Home Service Heroes in Tampa, FL, has been a great member for many, many years. Home Service Heroes offers electrical, HVAC, and plumbing residential services, and in 2022, the company generated over $6.5 million at a strong, strong profit margin. A big part of ensuring you’re highly profitable is managing inventory. That’s today’s topic. Jon offers a bounty of information. He shar...

$3M to $10M in One Year! Krumm Exteriors KangaRoof Had an Exceptional 2022 by Caring for Its People & Its Customers 10.02.2023 42:39

The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. About this Episode: Penny Austad, owner of Krumm Exteriors KangaRoof in New Richmond, WI, cares about her team and her customers. An employee of Krumm since 2015, she pur...

$7M to $14M in One Year! Salt Service Company Has Been Profitably Exploding Thanks to Their Commitment to Caring for Their Customers, People, & Community 03.02.2023 1:05:22

The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. About This Episode: Salt Service Company in Hutto, TX, which is right outside of Austin, is a family business in every sense of the word. In this episode, we talked to Me...

Double the Business in One Year! Craddock Electrical Services in Nashville Profitably Grew from $1.4M to $3M by Treating Employees Like Family & Valuing Relationships 27.01.2023 1:17:44

The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Synchrony – Ever wonder how to calculate your true cost of financing and how to fit the price of financing into your business and pricing for...

Moving Fast: Triangle Heating, Cooling and Plumbing in Centre County, PA, Joined CertainPath 18 Months Ago & Sales Have Jumped to $6.2M at a Great Profit! 13.01.2023 1:02:58

The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Goodman. Goodman® is a brand of Daikin Comfort Technologies, Inc., the #1 HVAC manufacturer worldwide with one of the world’s largest state-o...

Budget & Invoice Review with Jim Bodine of CJS Heating & Air Conditioning in Ohio and Indiana 06.01.2023 56:39

The Successful Contractor Podcast is powered by CertainPath. It’s a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Dynamic Air Quality Solutions. Since 1982, Dynamic Air Quality Solutions has been the leader in designing, manufacturing, and distribut...

Add a $1M+ in Sales at a 65% GM by Creating an IAQ Culture Add a $1M+ in Sales at a 65% GM by Creating an IAQ Culture with Dynamic Air Quality Solutions 16.12.2022 58:58

The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 years, Staple...

$2.5M - $14+M – Mike Foraker & Jennings Heating, Cooling, & Electric in Akron, OH, Have Grown Profitably by Nurturing Great People & Trusting Them to Excel 09.12.2022 44:19

The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Bradford White - Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being manufactured...

Planning for Growth: Reagan Thomas from Travis Electrical Services in Clarksville, TN, and Larry Shoemaker from Deluxe Plumbing & Heating in Bethlehem, PA, Discuss Strategic Planning for a New Fiscal Year 02.12.2022 1:10:42

The Successful Contractor Podcast is powered by CertainPath. It’s a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: R.E. MICHEL COMPANY . With more than 270 sales locations coast to coast, R.E. Michel has grown to one of the nation's leading wholesale...

The Golden Rule: How Brian & Dave Wilson Have Grown Captain Electric in Pickering, ON, to a Profitable $2M Company by Creating a Culture of Looking after Their Team & Their Customers 17.11.2022 1:02:30

The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: A.O. Smith. Thinking about replacing your old, inefficient water heater? Nothing brings together commercial-grade reliability and the latest...

$1.5 to $3.5M: How Bill Ragan Roofing in Nashville, TN, Used the CertainPath Model & Content Marketing to Quickly Grow 11.11.2022 33:16

The Successful Contractor Podcast, Powered by CertainPath, is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Zoeller . Zoeller Pump Company’s Aquanot® Fit 508 battery backup system offers an economical option for homeowners in need of dependable pro...

New Generation in Contracting: Stepping into a Family Business, Earning Trust, Motivating Younger Workers, & More with RJ Romero of Metro-Flow Plumbing in Dallas, TX, & Gavin Urban of WireNut Home Services in Colorado Springs, CO 04.11.2022 51:51

The Successful Contractor Podcast is powered by CertainPath. It’s a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: MinuteMan Press-Des Peres - Minuteman Press-Des Peres is your preferred print and marketing service provider, helping SGI members grow t...

$460K & Losing Money to $1.2+M & Highly Profitable: How Lambert Heating & Air Conditioning Altus, OK, Turned Its Fortunes Around by Hiring the Right People & Making One Change at a Time 28.10.2022 36:28

The Successful Contractor Podcast, Powered by CertainPath is a show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Professional Plumbing Group. How many hours in a day do your plumbers waste because you do not have the right part for the job? This problem l...

Recruiting, Training, & Retaining the Next Generation of Technicians with Cindy Sheridan of PHCC Educational Foundation & Carl Pinto of Bradford White 14.10.2022 45:05

Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Bradford White- “Bradford White is a full line manufacturer of residential and commercial water heaters and boilers. While being man...

$14.5M to $20M by Placing a New Focus on Residential Service & Replacement: Rachel Cummings & Rustin Mayse of KMP Plumbing, Heating & Air in Mansfield, TX 23.09.2022 1:13:45

Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: pulseM - pulseM is the #1 Review generation platform built for Home Services. The majority of CertainPath members use pulseM for Goo...

Win with Positivity: Ben Bakeris of Bakeris Roofing in Runnells, IA, Sold $2.2M in ’21 and is On Track to Blow Past that Number in ’22. 16.09.2022 1:20:54

Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Shubee- ShuBee makes it easy to take your customer service to the next level. Show your clients you care with their full line of ext...

Performance Management: How to Build Loyalty Through Coaching with Frank Luersen from Home Team Electric in Palm Springs, CA, and Lindsey Rice-Tait from Always Plumbing & Heating in Edmonton, AB 09.09.2022 1:19:21

Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: R.E. MICHEL COMPANY . With more than 270 sales locations coast to coast, R.E. Michel has grown to one of the nation's leading wholes...

Building Momentum: Buric Heating & Air Conditioning in Columbia, MD, Has Grown from $600K to (on Target) to Hit $3M in a Few Short Years 02.09.2022 55:27

Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Staples- Staples is the leading provider in office supplies offering a vast selection of products and services. Over the last 2 year...

Aiming for $80M, Part 2: Jimmie Dale of Baker Brothers in DFW Talks about How to Strategically Use Your People; Call Center Structure & Management; Managing Materials Costs; Maintaining Culture as You Grow; and Private Equity in the Trades. 19.08.2022 1:05:38

Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Dynamic- Dynamic Air Quality Solutions supplies the private labeled Clean Air Defense System IAQ products exclusively to SGI members...

Aiming for $80M, Part 1: Jimmie Dale of Baker Brothers in DFW Talks about How to Break into New Trades, Beat Off-Season Goals, Explode Your IAQ Sales, Find & Retain Great People, & More! 12.08.2022 57:56

Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Dynamic- Dynamic Air Quality Solutions supplies the private labeled Clean Air Defense System IAQ products exclusively to SGI members...

Chat with Angi – Mallory Micetich, VP of Corporate Communications, & Mischa Fisher, Chief Economist, Discuss Home Services Trends, Economic Fluctuations, Labor Shortages, & More. 05.08.2022 42:47

Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry. Thank you to our sponsors: Redesign.co- This message is brought to you by Redesign.co. As an SGI member, you can receive a 100% fully optimized website that’s...