The Stuck Record - Finding a new groove for internal communication

Lee and Emma close out their debut ‘album’ with a bold manifesto for the future of internal comms. In this finale, they unpack how COVID reset expectations, how AI is rewriting the rules, and why the profession needs a people-first reboot—right now. Expect sharp insights, honest stories, and a rallying cry for every communicator who wants to shape what comes next. Tune in and turn it up.

Track 5 dives into the big one: AI, humans and the future of internal comms. Lee and Emma explore what AI can already do, what it definitely can’t, and why the real value of IC now lies in the human strengths machines can’t replicate. Expect honest stories, practical tools, a few AI-induced mishaps — and a roadmap for thriving in the hybrid human+AI era.

Dive into Track 4 of The Stuck Record where Lee and Emma explore the transformative journey from traditional communication campaigns to creating meaningful internal comms experiences. This episode unpacks the "People-First Design Loop," the core methodology at the heart of their book, People-First Internal Communication, shares real-world stories, and offers actionable insights to enhanc...

What does it take to thrive as an internal communicator in a people-first, AI-enabled world? In this episode, People-First Internal Communication co-authors, Emma Bridger and Lee Smith, explore the six human superpowers that define the future-ready communicator — empathy, curiosity, creativity, resilience, influence and courage. Discover how these strengths show up in real life, and how to develop...

From Expert to People-First (and Why That’s Scary) In this second track, People-First Internal Communication co-authors, Lee Smith and Emma Bridger, discuss the shift from“expert-as-power” to co-creation, and why it feels risky but necessary. Expect IC stories from the trenches, and a few light hearted moments. 🎶 Featuring the Stuck Record Spotify Playlist. Join the conversation ⁠hello@theex.spac...

Why does internal communication feel like it’s stuck on repeat? In this opening track, authors Lee Smith and Emma Bridger trace the journey of IC from its people-first roots to today’sAI era — exploring why we keep replaying the same challenges and how to finally move on. Expect personal stories, historical insights, and a few cringe-worthy moments (think Pink Panther and cheese!) 🎶 Featuring the...

The Stuck Record is a brand new podcast all about changing the track on internal communication. Hosted by Lee Smith and Emma Bridger, co-authors of People-First Internal Communication , each episode explores what it takes to move beyond the old playbook and design a more human, connected, and future-ready world of work. Together we’ll unpick why internal comms feels stuck, what’s holding us back,...