The Social Hotelier

  CHUSOK . We were celebrating September full moon aka the Harvest Moon. The celebration was  our modest version of  Chusok compared to the traditional  Korean Thanksgiving celebrated over 3 days in Korea. The tradition calls for visit to  ancestral graves during the three-day holiday September 13 – 15. Festive occasions, such as Chusok, demonstrate the importance of family to Korean so...

When I left the corporate hotelier job and started on my advisory services 6 years ago, one of the industry buzzwords was “personalisation” — it was everywhere. Somehow, over the years, it felt like our industry replaced personalisation with messaging, chatbots, voice, and then AI. But, in my humble opinion, none of these great new technologies replaced the purpose, they all exist to serve it… fin...

Loyalty is Dead Long Live Loyalty – was declared by Sales Force CEO Marc Benioff. Maybe the loyalty programs are the things of the past, but earned loyalty is the glue that keeps your customers and guests coming back time after time. There is a difference between guest satisfaction and guest loyalty- The ideas was that loyalty as a program is dead.  Treated with respect , and when things don...

Whether you know it or not, you have a personal brand.  Admit it you have at least once Googled your name, I confess, I  check my google presence regularly. Reason is to see how my different online blog posts, podcasts, videos are found in the all mighty Google. I also check out my prospective business contacts to see how they present themselves and their personal brand on Linkedin and Google. The...

Mediterranean represents one third of all tourism arrivals. Mediterranean region is also hitting the news headlines, regularly sadly focusing on terrorist attacks, economic crisis, political crisis and immigrant drowning. My guest Andrew Agius Muscat, General Secretary and Co – Founder of Mediterranean Tourism Foundation explains about his mission in life to organise events that will bring people...

In the early fifties Tenzing Norgay and Edmund Hillary where the first confirmed summiting of Mount Everest. 66 years later the peak has become so popular that there are lines of climbers waiting to reach the same peak. Climbers are taking risks while waiting, and this has not been without casualties even this year, during the wait to reach the famous peak. In 2018 a TV series ¨ Memories of Al Ham...

Why AI and digital transformation will impact the future of hotels What are the implications of digital transformation, technology, and artificial intelligence for hotels? The impact of big data and business analytics with technologies such as artificial intelligence have profound implications for hotel companies, individuals, and society. . On this episode, Sam-Erik Ruttmann and Lasse Rouhiainen...

Sharing my experience how I renewed inspiration to podcast. Sharing tips and tricks on developing content, podcast apps, and suggested app to promote your podcast in social media.

One of the hotel travel industry buzzwords was personalisation. I am sharing my experience and observations as an hotelier and hotel guest, where the great tech is taking over and replace the purpose they all exist to serve.  Fly shame or #flygskam is the buzzword and a growing trend of traveling by rail. Has the climate activist Greta Thunberg made us feel guilty of flying or are we ready with ou...

Interview with Praveen Kanyadi, Co- Founder and VP of Products, SpotCues.  Their mobile communication platform help industries like retail and hospitality to leverage mobile as a channel to engage the guest and personalise their experience. We are 8000km apart and have a blast of a conversation in this show. Praveen shares his views on hospitality trends for mobile.  He also shares, what is true b...

Interview with Deniz Tekerek, Co-Founder, Portier Technologies. He explains ways how hotels are able to create the best guest experience for the luxury traveler.  Their service puts the  luxury service in the palms of hotel customer hand. Why is personalisation an over used word in hotels.  I asked Deniz to tell me something that is true that almost nobody agrees with him on. What does the future...

Are you conceited or smart if you care about your personal brand? Consider your personal brand is your most important asset. In this episode I share some practical tips how to get started and how nurture your brand. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

I wondered sometime is social media a waste of my time. My conclusion was if I take a laser focus on my approach it will be rewarding. I share my strategy how I do it. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Whether you are in different stages of your life and career,  you will benefit from having strategy to create, and enhancing your personal brand. I share my experience how I developed my personal brand after the corporate career of 40 years ended. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

I met a nice guy Jayanth Kolla in Malta recently and we started to exchange experiences. I learned  that he  loves motorcycles and is a great fan of Guns N' Roses. Jayanth is also the founder and Partner of Convergence Catalyst company, based in Bangalore, India, providing Digital Leadership Advisory, aiding companies lead innovation, disruption and self-actualisation in the ever-changing dig...

The 6th edition of Mediterranean Tourism Forum was staged in Malta. I am sharing my impressions from my visit in Malta. My guest Jill Hellman who was the moderator at the forum shares her key take aways. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

There can no greater gift that of giving one’s time and energy without expecting anything in return! --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Interviewing the Chef de Cuisine of Restaurant Ultima. “Ultima is a vision of what food production and consumption could be like in the future, following the spirit of the circular economy,” --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Sharing hospitality update from Helsinki. What’s new and what is hot’ --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Update from my visit in the beautiful island of Malta --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

How to get started building your Personal Brand OnLine --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

--- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Personal brand building online for executives employees and students will continue to dominate in 2018. Your road to success depends how well you take the opportunity onboard. I am sharing my Tips & Tricks with my personal story. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

First episode, back again for The Year Of Dog...describing what’s in store for this Season...About New Technology Communication and Hospitality.. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message

Happy New Year 2018 and brief outline what is in store for 2018 on this station. --- Send in a voice message: https://anchor.fm/sam-erik-hotel-mentor/message