The Scratch Agency Podcast

Welcome to Episode 97 of The Scratch Agency Podcast. In this episode, we dive into the art of creating memorable client experiences with the team at T5! Discover how small, thoughtful gestures can lead to big results in client satisfaction and agency growth. 🕒 (00:00) - Introduction 🕒 (00:30) - Daily tasks and agency growth 🕒 (01:25) - Handling a customer’s car fire claim 🕒 (01:55) - The impor...

Welcome to Episode 96 of The Scratch Agency Podcast. Join Stephen Turnbull and Shawn Fitzgerald as they sit down with Jeff White , Social Media Manager at Hawksoft , to dive deep into the world of social media strategies for insurance agents. In this episode, Jeff shares his journey, the evolution of Hawksoft's approach to social media, and invaluable tips to boost your online presence. 🕒 (00:00)...

Welcome to Episode 95 of The Scratch Agency Podcast . In this episode, Shawn Fitzgerald and Stephen Turnbull dive into the essential art of delegation. Learn how auditing your time and energy can help you focus on high-value tasks while leveraging your team for maximum impact. Whether you're looking to grow your leadership skills or improve operational efficiency, this conversation is packed with...

Welcome back to Episode 94 of The Scratch Agency Podcast! Today, we dive into the value of mastermind groups, sharing insights on building a circle of like-minded individuals and the immense benefits of collective growth. Tune in as we explore the keys to a successful mastermind, my personal takeaways, and how you can start building your own trusted group. 🕒 (00:00) - Introduction 🕒 (01:54) - Ex...

Welcome back to Episode 93 of The Scratch Agency Podcast! In this episode, your hosts sit down with Lars Kristiansen , the VP of Business Development at KEL Insurance Services , to uncover his journey and insights on thriving in the hospitality insurance niche. Lars shares his experiences transitioning from New York City to joining his mom's insurance agency, integrating digital marketing stra...

Welcome to Episode 92 of The Scratch Agency Podcast! hosted by Stephen Turnbull and Shawn Fitzgerald! In this episode, we sit down with Chris Langile , the owner of Advisory Evolve , to dive into the world of AI and its growing influence on the insurance industry. 🕒 (00:00) - Introduction. 🕒 (00:55) - Chris Langile shares his thoughts on ChatGPT, AI, and their impact on insurance. 🕒 (02:18)- A...

Welcome back to Episode 91 of The Scratch Agency Podcast! This week, your hosts Stephen Turnbull , founder of T5 Insurance Services , and Shawn Fitzgerald , founder of Sound Harbor Insurance , sit down with Michael Weaver, the brilliant mind behind Weaver Sales Academy and co-host of * The Insurance Buzz * podcast. Join us as we dive deep into Michael's journey from launching a scratch insuran...

Welcome back to Episode 90 of The Scratch Agency Podcast! In this episode, we sit down with Sean Goral to dive deep into his journey in the insurance industry. Sean shares invaluable insights on building processes, focusing on commercial business, and setting a vision for agency growth. If you're looking for expert advice on scaling your insurance agency, this episode is a must-listen! 🕒 (00:...

Welcome back to Episode 89 of The Scratch Agency Podcast , hosted by Stephen Turnbull and Shawn Fitzgerald! In this episode, we sit down with Kevin Andrade , the owner of Spark Tax Services LLC, to dive into the world of business rebranding and the journey of building a successful company from the ground up. 🕒 (00:00) - Introduction. 🕒 (00:55) - Introduction of Kevin, the owner of Spark Tax Serv...

Welcome to Episode 87 of The Scratch Agency Podcast ! Join us as we dive into an enlightening conversation with J.C. Wogomon , founder of Catalyst Insurance Group . This episode is packed with valuable insights on the insurance industry, personal growth, and community impact. ⏰ (00:00) Introduction. ⏰ (02:52) Learning lessons and gaining mentorship in the insurance industry ⏰ (03:20) J.C.'s...

Welcome to Episode 88 of The Scratch Agency Podcast: Community Chats #2 with Chris Langille! Join co-hosts Stephen Turnbull and Shawn Fitzgerald as they dive into a fascinating conversation with Chris Langile. In this episode, they discuss the significance of having a professional website and how it can transform your business. Whether you're a seasoned business owner or just starting, this ep...

Welcome back to Episode 86 of The Scratch Agency Podcast! In this episode, we dive into the exciting world of rebranding with our special guest, Chris Logsdon . Join us as we explore the journey of rebranding, the importance of storytelling, and the art of deploying a new brand effectively. 🕒 (00:00) - Introduction 🕒 (01:25) - Collaboration with Chris Logsdon for rebranding    🕒 (05:10) - Trans...

Welcome back to Episode 85 of The Scratch Agency Podcast ! Hosts Stephen Turnbull and Shawn Fitzgerald dive into community-driven discussions about sales and agency processes. 🕒 (00:00) - Introduction 🕒 (00:10) - Community Chats segment introduction 🕒 (01:35)- Asking for commitment in commercial lines insurance 🕒 (05:26) - Setting pre-qualification standards in an agency 🕒 (09:44) - Handling...

Welcome to Episode 84 of The Scratch Agency Podcast! Join Stephen Turnbull and Shawn Fitzgerald as they chat with John Bartholomeo , owner of Mohawk Valley Wellness . John shares his 25-year journey in fitness and business, emphasizing the importance of health for long-term success. ⏰ (00:00) - Introduction ⏰ (03:54) - Guest Introduction - John Bartholomeo ⏰ (09:10) - Importance of Health and W...

Welcome to Episode 83 of The Scratch Agency Podcast ! We're excited to feature Jay Abdulaziz , a dynamic sales expert with an inspiring journey in the insurance industry. Join us as Jay shares invaluable insights and experiences that have shaped his successful career. 🕒 (0:00) - Introduction. 🕒 (1:41) - Achieving success in selling insurance over the phone. 🕒 (3:38) - Specializing in lead g...

Welcome to Episode 82 of The Scratch Agency Podcast , where we are thrilled to have Chris Korthaus join us for an insightful and inspiring conversation. In this episode, Chris shares his journey and the principles that have guided his success.  🕒 (00:00) - Introduction. 🕒 (07:31) - Setting a Strong Foundation .  🕒 (14:11) - Long-Term Vision and Growth . 🕒 (21:23) - Work-Life Balance and Servic...

Welcome to Episode 81 of The Scratch Agency Podcast! Join us as we dive into an engaging conversation with Israel Acosta , a seasoned professional in the banking industry. In this episode, Israel shares his inspiring journey, leadership philosophies, and the importance of having a clear vision for your company. 🕒 (00:00) - Introduction 🕒 (02:14) - Israel Acosta's banking journey and career g...

Welcome to Episode 80 of The Scratch Agency Podcast! In this exciting episode, our hosts delve into the incredible journey of Juan Lopez , a dynamic force in the marketing world. Tune in to hear about Juan’s transition from the insurance industry to becoming a storytelling and marketing expert. ⏱️ (00:00) - Introduction ⏱️ (01:21) - Juan's Journey in the Insurance Industry ⏱️ (04:38) - Transit...

Welcome to Episode 79 of  The Scratch Agency Podcast , where we empower scratch agents with insights and strategies from industry leaders! hosts Stephen Turnbull and Shawn Fitzgerald are joined by the inspirational Dr. Billy Williams , founder of Inspire Nation Business Mentoring. Dr. Williams shares his wealth of experience and insights on various crucial topics for insurance agents. ⏰(00:00) -...

Welcome to Episode 78 of The Scratch Agency Podcast! In this exciting episode, we sit down with Osama M. Al Haymi , a seasoned insurance professional who shares his journey of starting and growing a successful agency. Join us as we dive deep into Osama’s background, his experiences, and the valuable lessons he has learned along the way. Whether you're an industry veteran or just starting out,...

Welcome to Episode 77 of The Scratch Agency Podcast ! In this episode, hosts Stephen Turnbull and Shawn Fitzgerald dive deep into recent changes within their agencies, personal reflections, and the intricacies of managing a bustling schedule. Tune in as they share insights, challenges, and triumphs from their professional journeys. ⏱️ (00:29) - Introduction ⏱️ (04:36) - Dive into Shawn upcoming pl...

Welcome to Episode 76 of The Scratch Agency Podcast ! Join us for an enlightening conversation with David Borg , where we explore the dynamics of family-established agencies, effective team management, and the challenges of remote and hybrid work models. 🔔(00:00) - Introduction 🔔(01:49) - David Borg's Journey in the Family-Established Agency 🔔(03:12) - Roles of Family Members in the Agency...

Welcome to Episode 75 of The Scratch Agency Podcast ! Get ready for an insightful conversation as we delve into the world of entrepreneurship and insurance with our special guest, Billy Wagner , owner of Brightway Insurance . 🔔 (00:00) - Introduction 🔔 (03:18) - Starting the Scratch Agency Journey 🔔 (06:33) - Transitioning from a Six-Figure Job 🔔 (07:32) - Importance of Autonomy and Vision 🔔...

Welcome to Episode 74 of the Scratch Agency Podcast! In this episode, join us as we dive deep into the world of entrepreneurship, finance, and team management with our special guest, Victor Zayas . 🔔00:00 - Introduction 🔔01:15 - Discussion on Email Delegation and Accountability 🔔03:12 - Victor's Career Transition from Corrections to Financial Planning 🔔06:32 - Importance of Mental Toughnes...

Welcome to Episode 73 of the Scratch Agency Podcast! In this enlightening episode, we sit down with Scott Howell, a seasoned professional in the insurance industry, to delve into the keys to success, growth, and building strong relationships in business. 🕒00:00 - Introduction 🕒01:24 - Importance of consistency in podcasting 🕒04:27 - Value of asking for help in business 🕒05:25 - Importance of l...