The Savvy Dentist

Did you know that almost every problem in your practice can be traced back to a deficiency or mismanagement of your assets? Whether it's time, cash flow, intellectual property and key person risk, or even equipment - it all comes down to your ability to build, distribute, and protect assets effectively. 

This week I have chosen to rebroadcast my interview with industry high achiever, Dr David Penn. As we venture into 2021 dentists will be presented with some amazing opportunities. David's ability to recognise the possibility and build success on it makes his podcast even more relevant today as when I first interviewed him.  It will provide us the drive to broaden our view of what is achievable. In...

We all know how powerful first impressions can be - and that rings especially true when it comes to creating an incredible patient experience. From the moment the patient picks up the phone to enquire, they begin to form a relationship with the practice for better or for worse. It's our duty to ensure that every step of the journey, from the moment they book an appointment through to when they see...

This is part 3 of our Practice Success Series which is aimed to help you set up 2021 to be your best year ever. In this episode, we discuss how we manage setbacks and failures. Generally, dentists are bright but what I’ve most noticed is that they are also perfectionists. Often tough on themselves, setbacks and failures are not part of their experience. So when they do occur they have a tougher ti...

We’re picking up our Practice Success Series today. The second part of the series we’ll discuss who you need to be in order to achieve your goals. This is based on a model called the be, do and have model focusing specifically who we need to be. Before we can achieve the things we want we have to do certain things and be the kind of person who does those things. That’s what we’re talking about tod...

We all know that 2020 was a year for the history books. That’s why we’re starting our 3-Part Practice Success Series today to help you move forward in the coming year. This series aims to help you get what you want from 2021 by setting a clear vision for the next 12 months. We’re going to identify where you want to be and what you want to achieve and accomplish.   [01:52] All progress begins with...

Any dentist that's struggled with case acceptance and completion - you're going to want to listen to this. The patient-clinician relationship is important, and there needs to be a level of trust and support there so that the patient seriously considers your recommendations. A huge part of that comes down to knowing your patient, and how to talk to them. A Fireside Chat is a powerful tool for build...

Wealth creation is a topic that is near and dear to many people’s hearts. This is why I’ve invited Sally Roche of the Mindset Moneybox to discuss wealth creation through properties. We exchanged interesting tips, strategies and ideas on mindset and investing. Sally excels in creating strategies that are the right fit for individuals rather than giving them generic ones. There are tons of practical...

In this of the Savvy Dentist Podcast, I am thrilled to bring to you Brent Tilson, author, entrepreneur, industry leader and civic advocate to talk more about his interesting and note-worthy book called Go Slow to Grow Fast, which has won book of the year. I highly recommend that you get a copy of this because it is an absolutely fantastic read. In his book, he brings to life the classic challenge...

What a year 2020 has been. This year was a roller coaster ride that has tested a lot of people financially, emotionally, and physically. In this episode, we reflect on the year that has been and see which bits have been good and not so good so that we can take the best of 2020 into the year 2021. Events that happened this year have forced us to rethink, examine and ponder and question things in wa...

When it comes to building and maintaining patient relationships, there are a few "do's and dont's" that every practice owner should know. Let's go back to basics and cover the ABC's of trust and loyalty - Ability, Behaviour, and Character.

In today’s episode of the Savvy Dentist Podcast, Ronan Lutman joins us to talk about emotional intelligence. This is a topic that’s so relevant at this particular time given that we’ve had so much going on in the year 2020. We are going to be talking about the facets of emotional intelligence, what makes it up, how to improve it, and how to apply it directly in the dental setting. If you take acti...

What does it take to be truly successful in life? Elite athletes, entrepreneurs, visionaries, and industry leaders - how do they win against all odds? This week, we'll be exploring the habits, behaviours, and actions that the best of the best have in common. 

In today’s episode of the Savvy Dentist Podcast, I’ve invited Andy and Angela Smith of Dr. Drip Plumbing and Lifestyle Tradie, a coaching business, to talk about getting off the tools. We touch on the topics of getting systems in place, creating not just profitability but time, the challenges of scaling and selling up. Andy and Ange give us practical lessons, tips and strategies you can implement...

Did you know that attracting new patients cost SIX TIMES as much as retaining existing patients? All too often, practises are focused on marketing and advertising to new patients, when really the emphasis should be on retention and re-activation. This Bite-Size episode outlines what every practice owner needs to know about patient retention and creating a compelling reason to stay.

In this episode, I’m speaking to Mike Michalowicz, author of many books including Profit First about how to design a business that runs itself.  By his 35th birthday, Mike had founded and sold two multi-million dollar companies. Confident that he had the formula to success, he became an angel investor… and proceeded to lose his entire fortune. Then he started all over again, driven to find better...

Often, the telephone is the first touchpoint patients or prospective patients have with the practice. Answering the practice phone might seem like a menial little task, but it can actually be a crucial opportunity to capture leads and turn enquiries into loyal patients. Check out this Bite-Size episode for some excellent tips and strategies you can implement now, to turn your practice phone into a...

In today’s episode of the Savvy Dentist Podcast, a remarkable businessman is joining us to talk about working as a clinical physio to becoming a CEO of a large conglomerate of practices. Jason Smith of Back in Motion shares his remarkable story of growing from 1 practice to owning and running over 100 practices today. His story and vision of wanting to impact the lives of other people and live a l...

This truly is the formula for sustainable and reliable success in business - and really in any area of life. It's all too easy to get distracted by shiny new tactics and starting a million new projects, but it really comes down to your ability to commit and follow through on your existing plans.

In today’s episode of the Savvy Dentist Podcast, we’re going to look at an interesting and different way of digital marketing. I’ve invited Will Arana, Founder and CEO of Dental Boss, the digital marketing agency whose model is a unique and impressive one. Will has been a lead digital marketer with years of experience and has managed over a million dollars of ad spends on social media alone. Will...

As a practice owner and team leader, we want to foster a welcoming, productive, and friendly environment - for both the patients and ourselves! But inevitably, we will face challenges along the way. This Bite-Size episode explores the most common challenges in practice culture, as well as how to navigate them for a quick and easy resolution.

In today’s episode of the Savvy Dentist Podcast, I’ve invited Million Dollar Host author, Julie George. Julie runs an incredible property management business through Airbnb. The business, though different from dentistry, shares so many common lessons that are directly applicable to the dental practice. It’s a wonderful episode that touches on how to get your target market, increase your price poin...

Smart and savvy practice owners know the importance of analysing and mitigating risk. We'd love for life to always be smooth sailing, but the reality is that we need to stay vigilant and proactive in order to protect our business. Check out this Bite-Size episode for the five principles you need to know to avoid a risky business.

Great customer service is such a crucial part of retaining customers in business. It is about creating a culture where people are present, engaged and interested in what they’re doing across the team. I’ve invited customer service expert Jaquie Scammel on the podcast today. Jacquie is also the author of 2 books called Service Habits and Service Mindset. And we’re going to talk about embedding a cu...

The commoditisation of the healthcare industry has been a hot topic in recent years, and there are a lot of differing opinions and perspectives on the matter. As a dental practice owner of over 20 years, leading dental business coach, and marketing expert, Dr. Jesse Green discusses the various ways dentists can approach the commoditisation of dentistry.