The Salty Adjuster

Dropping Tuesday 7/14/26... we've got the big guy: Bryan Falchuk, President & CEO of PLRB, Dropper of Wisdom, Best-Selling Author & Speaker. Note to adjusters: robot lawyers do NOT equal claims cost savings. This trailer gives you a sneak peek into next week's episode where we cover: Why insurance needs to stop treating every claim like a potential fraud case—and how trust leads to...

"What would help a ton is just educating a homeowner on what a claim looks like." Most people assume a conversation between a staff adjuster and a former public adjuster is going to sound like a debate. It doesn't. In one of the most surprisingly honest conversations we've had on The Salty Adjuster , The Callused Former Public Adjuster joins the show to talk about what actually c...

"What would help a ton is just educating a homeowner on what a claim looks like." Public adjusters often get cast as the villains of the claims story. This episode challenges that narrative. In this trailer, The Callused Former Public Adjuster joins The Salty Adjuster for an honest conversation about the biggest gap in claims today: homeowners simply aren't taught how insurance works...

Nobody becomes an adjuster because they love paperwork. Yet for most claims professionals, paperwork has become one of the biggest obstacles standing between them and the people they're actually trying to help. This week, The Salty Adjuster sits down with Arvind Sontha , founder and CEO of Kyber , to talk about the administrative burden that's quietly reshaping claims. Arvind explains why document...

If you've ever spent more time writing about a claim than adjusting it... this trailer is for you. Arvind Sontha, founder and CEO of Kyber, joins The Salty Adjuster to talk about paperwork, the hidden administrative burden facing adjusters, and why "No adjuster enjoys paperwork" might be the least controversial statement in insurance. Listen to the trailer now, then come back Tuesday...

Heather Blevins has a nickname for a reason. Better known throughout the industry as The Insurance Rebel, Heather joins The Salty Adjuster for a conversation about claims, leadership, burnout, authenticity, and why "we've always done it this way" isn't much of a business strategy. We talk about why claims professionals aren't a cost center—they're the people delivering th...

"The claims organization is not a cost center. It's the product delivery center."That's the kind of sentence that earned our guest Heather Blevins the nickname The Insurance Rebel. She drops so much wisdom in our forthcoming episode (out tomorrow, Tuesday 6/30!) that we had to tease it twice. So what do you think? Is claims a department to manage... Or the promise customers are actually buying? 1️...

New Episodes now drop TUESDAYS. Don't miss our chat with Heather on 6/30/26.

"Insurance is full of first responders who never get to be the patient." Whitney Carpenter dropped that line early in this conversation, and honestly, it set the tone for everything that followed. This week, The Salty Adjuster sits down with Whitney to talk about authenticity, burnout, leadership, and why so many insurance professionals spend their careers taking care of everyone else wh...

In this (SPECIAL VIDEO!) ten-minute minisode, The Salty Adjuster team has created a master cut of guests answering our TOUGHEST question for the audience... "What is your favorite dinosaur and why?" From Adjusto's Michael Balarezo to Datos Insights' Laurel Jordan, from Salty himself to Jason Smith of Right Restoration, from Recruiter/Magician Tony Canas to Project 55's Brenden Corr, and including...

When we sat down to record this episode, it was the morning after the Knicks' improbable 29-point comeback against the Spurs. Most people were talking about the comeback. Aaron Gordon was talking about the guy who didn't give up on the play. That pretty much tells you everything you need to know about Aaron. Known to most of social media as NY Risk Advisor , Aaron joins The Salty Adjuster...

What if burnout isn't a badge of honor? This week, The Salty Adjuster sits down with leadership strategist, speaker, and executive coach Tye Threats for a conversation that starts with her remarkable journey from working full-time at 17 as a young mother and evolves into a candid discussion about leadership, work-life balance, burnout, and the pressure many insurance professionals carry every...

"When you remove the elements of being able to let an adjuster adjust claims purely based on the merits of that claim, you run the risk of creating that reputation that companies don't want to pay claims." — Andrew Norton What happens when claims organizations become more focused on dashboards than judgment? This week, The Salty Adjuster sits down with claims leader, educator, CPCU, meme enthusias...

"The untold story of insurance is that thousands of claims are handled well every single day, but nobody hears about them." - Curtis Goldsborough (aka LO$$ Ratio) What happens when one of insurance's funniest personalities sits down with one of claims' saltiest adjusters? This week, The Salty Adjuster welcomes Curtis Goldsborough, better known as LO$$ Ratio. Curtis has built a loyal following by t...

"Insurance is a business that's designed to help others, and yet we somehow forgot to check in on one another." This week, The Salty Adjuster sits down with Brenden Corr of Project 55 to talk about authenticity, burnout, sobriety, mental health, and why insurance professionals spend so much time taking care of everyone else while often neglecting themselves. Along the way, Brenden ex...

The Salty Adjuster sits down with insurance industry unicorn Tony Cañas. Recruiter, magician, podcaster, designation collector, community builder, and former claims adjuster who escaped before the salt fully consumed him. Tony talks about burnout in claims, why so many adjusters feel trapped, how the industry accidentally creates feral field adjusters, and what happens when smart people realize in...

In this episode of The Salty Adjuster, our host sits down with Jason Smith of Right Restoration. A restoration veteran with decades of experience helping homeowners navigate fires, floods, smoke damage, and the absolute chaos that comes with property losses. The two talk about how they first met years ago through the textile cleaning side of the business, how their careers evolved alongside each o...

Today on the show, Producer Brett flips the mic back on the Salty Adjuster for an episode that starts with catastrophe claims and somehow spirals into punk music, deployment loneliness, dinosaur debates, and whether a giant salt shaker should become the official mascot of the show. Together they unpack the weird emotional reality of claims work: - living out of hotels, - delivering devastating new...

"How can you can’t lead claims if you’ve never done the work?" In this episode, The Salty Adjuster sits down with Laurel Jordan for a passionate conversation about leadership, mentorship, burnout, and what it really takes to build a lasting career in claims. A longtime advocate for women in insurance, Laurel shares her perspective on earning credibility from the ground up, creating oppor...

What happens when the adjuster becomes the policyholder? In this episode, The Salty Adjuster sits down with Michael Balarezo, a former claims adjuster who later survived his own devastating wildfire loss as a husband, father, and insurance professional. Michael shares what it feels like to stand on the other side of the claim, when your training, experience, and composure collide with the reality...

In the debut episode of The Salty Adjuster , you'll meet our host, a career-long claims professional with a specialty in property, a love of punk rock, and a desire to connect claims professionals to one another. No jargon or industry spin. In Ep1, The Salty Adjuster and his producer Brett have an honest conversation about the show and the human reality of property claims. From catastrophe deploym...