Charlene Thompson

The Sales and Rev Ops Effect

Business EN ↓ 105 episodes

*Top 20% of video podcasts on Spotify 2024*The Sales & Rev Ops Effect helps small and medium-sized business owners streamline operations, optimise sales processes, and grow sustainably. With a focus on systemising before technology, Charlene offers practical tips and actionable insights. Ready to level up? Tune in and learn how to work smarter, not harder. View Services here: https://soet.salesopseffect.com/servicelevelshomeWant to be a guest or want me to be a guest on your show? Email me here hello@charlenethompson.com

Be sure to visit the podcast's website and support the creator: www.charlenethompson.com

Author

Charlene Thompson

Category

Business

Podcast website

www.charlenethompson.com

Latest episode

Jun 24, 2025

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Episodes

Key Metric: Win Rate - What Can It Tell You About Your Pipeline 24.09.2024

The Sales Ops Effect is a podcast dedicated to driving predictable growth in small to medium-sized businesses through effective sales operations. Hosted by an experienced sales operations expert, the podcast dives deep into the metrics and strategies that enable sustainable business growthWelcome to The Sales Ops Effect Podcast! In this episode of Key Metric: Win Rate - What Can It Tell You About...

Leadership and Discipline with Wesleyne Whittaker (S4, Ep 17) 17.09.2024

Welcome back to the Sales Ops Effect Podcast! In today’s episode, Leadership and Discipline with Wesleyne Whittaker (S4, Ep 17) Wesleyne Whittaker is an accomplished sales strategist, leadership coach, and thought leader with over 15 years of experience in sales and sales leadership roles. With a passion for personal branding and breaking barriers to success, Wesleyne has delivered winning sales s...

Key Metric: Forecast Accuracy  10.09.2024

The Sales Ops Effect  is a podcast dedicated to driving predictable growth in small to medium-sized businesses through effective sales operations. Hosted by an experienced sales operations expert, the podcast dives deep into the metrics and strategies that enable sustainable business growth Welcome to  The Sales Ops Effect Podcast! In this episode of  Key Metric: Forecast Accuracy (S4, Ep 16) , Ch...

Key Metric: Closed Won trend  (S4, Ep 15) 03.09.2024

The Sales Ops Effect  is a podcast dedicated to driving predictable growth in small to medium-sized businesses through effective sales operations. Hosted by an experienced sales operations expert, the podcast dives deep into the metrics and strategies that enable sustainable business growth. Welcome to  The Sales Ops Effect Podcast! In this episode  Key Metric: Closed Won trend  (S4, Ep 15) ,  Cha...

What Metrics help you to Strategise and Grow? 27.08.2024

What metrics help you to strategize and grow? The Sales Ops Effect is a podcast dedicated to driving predictable growth in small to medium-sized businesses through effective sales operations. Hosted by an experienced sales operations expert, the podcast dives deep into the metrics and strategies that enable sustainable business growth Welcome to the Sales Ops Effect podcast! In this episode, What...

Accountability with Kirsty Carr 20.08.2024

Accountability with Kirsty Carr (S4, Ep 13) Welcome to the Sales Ops Effect podcast! In this episode, Charlene and  Kirsty Carr , a seasoned  business strategist with 18 years of experience , delve deep into the topic of accountability in leadership. They explore how accountability extends beyond mere task management, emphasizing its role in personal and professional growth. Kirsty  highlights the...

Behind the Scenes Part 3 - Adapting after feedback (S4, Ep 12) 13.08.2024

Welcome back to the Sales Ops Effect Podcast! In today’s episode, Behind the Scenes Part 3 - Adapting after feedback (S4, Ep 12) In this behind-the-scenes episode, we discuss the importance of adaptability in sales operations. Learn how to balance clarity with effective positioning, navigate feedback, and avoid perfectionism. Charlene stressed the importance of finding a balance between adaptation...

Behind the Scenes Part 2 - Goal Planning (S4, Ep11) 06.08.2024

Welcome back to the Sales Ops Effect Podcast! In today's episode,  “Behind the Scenes Part 2 - Goal Planning ” In our previous episode, we explored my shift from offering courses to focusing on services. While my courses are still available, I'm prioritizing services to deliver more impactful results for more people. In this episode, I'll dive into my planning process, discussing the n...

Behind the Scenes Part 1 - Services (S4, Ep10) 30.07.2024

Welcome back to the Sales Ops Effect Podcast! In today's episode,  “Behind the Scenes Part 1 - Services” Charlene takes us behind the scenes of her recent business developments and future plans, focusing on expanding her services to small and medium-sized businesses. Join us for a candid discussion about the real challenges and solutions in sales operations, as Charlene explains the nuances of...

Body work with Paula James 23.07.2024

Welcome back to the Sales Ops Effect Podcast! In today's episode, “ Body work with Paula James " We shift our focus to the critical aspects of physical well-being in the workplace.  Paula James , a highly respected movement specialist with over two decades of global teaching experience, joins us to explore practical strategies aimed at combating the prevalent exhaustion often encountered...

Sales Stages: Close 16.07.2024

Welcome to the  Sales Ops Effect podcast! In this episode, we dive deep into the final stage of the sales process: the close stage. This crucial phase is multifaceted, often encompassing two or three sub-stages. We'll break down the intricacies of closing a deal, exploring: Close Lost Common reasons for losing deals, such as competition, in-house decisions, and changes of heart. The importance...

Sales Stages: Negotiation 09.07.2024

Welcome back to Season 4, Episode 7 of the Sales Ops Effect Podcast ! In today's episode, "Sales Stages: Negotiation, " Charlene leads us through the intricate world of negotiation within the sales process. In the fast-paced realm of sales, negotiation often stands as a pivotal stage, where deals are won or lost. Charlene advocates for separating negotiation from other stages to gain...

Sales Stages: Proposal  02.07.2024

Welcome to Season 4, Episode 6 of the  Sales Ops Effect Podcast! In this episode, “ Sales Stages: Propose”  Charlene delves into the proposed stage of the sales process. She highlights the importance of thorough checks, correct system usage, and keeping the operations and delivery team informed about the sales process, especially in small organizations. Charlene explains how separating the proposa...

Sales Stages: Deal Review 25.06.2024

Sales Stages: Deal Review (S4, Ep 5) Welcome to Season 4, Episode 4 of the Sales Ops Effect Podcast! In this episode, "Sales Stages: Deal Review," Charlene dives into the validation stage of the sales process, also known as the deal review stage. She explains why this stage is crucial, especially for new sales teams and deals that deviate from the norm. Charlene discusses the importance...

Sales with Simon Severino 18.06.2024

Sales with Simon Severino (S4, Ep 4) In this episode, host Charlene Thompson engages in an insightful conversation with Simon Severino, a seasoned business growth expert with 21 years of experience. Simon, the author of * Strategy Sprint s*, shares his journey from practitioner to author, detailing how he compiled practical blueprints and strategies to help businesses thrive in the digital age. Jo...

Sales Stages: Develop 11.06.2024

Episode Title: S ales Stages - Develop  (S4, Ep 3) Welcome to Season 4, Episode 3 of the Sales Ops Effect Podcast ! In this episode, "Sales Stages: Develop," Charlene explores the second stage of the sales process—Develop. Building on the qualifying stage, she discusses how salespeople move forward with potential clients, deepening their understanding of the client's budget, timeline...

Sales Stages: Qualify 04.06.2024

Episode Title: Sales Stages - Qualify (S4, Ep 2) Welcome to Season 4, Episode 2 of the Sales Ops Effect Podcast! In this episode, "Sales Stages - Qualify," host Charlene delves into the essential qualifying stage of the sales process. Learn why this stage is crucial for salespeople to decide whether to invest more time in potential clients. Charlene discusses the importance of quickly de...

What Are Sales Stages? - The First Episode of Season 4 28.05.2024

Welcome back to Season 4 of The Sales Ops Effect! In this premiere episode, your host Charlene Thompson delves into the critical topic of sales stages and their importance in the sales cycle, especially for small to medium-sized B2B businesses. Charlene explains how effective management of these stages can help streamline operations, avoid common pitfalls, and improve overall sales performance. Sh...

The Sales Ops Effect Podcast - End of Season 3 09.04.2024

Hello Sales Ops community! Thank you for tuning in and staying with us throughout Season 3 of the Sales Ops Effect podcast. We’ve reached the end, but fear not! We’ll be back in just a month with even more valuable insights into the world of Sales Operations. Have a burning topic or question? Drop them in the comments or shoot me a message – I’d love to hear from you! And if you’re craving a 1:1 d...

Business Analysis with Ruth Mclees 02.04.2024

The Sales Ops Effect Podcast Episode : Business Analysis with Ruth Mclees Welcome to the latest episode of  The Sales Ops Effect hosted by Charlene Thompson. In this insightful discussion, Charlene sits down with Ruth McLees, an experimental landscape painter turned business analyst, to explore the intriguing intersection of art and business analysis. Throughout the episode, Ruth shares her journe...

Why should you stand firm on the pipeline? 26.03.2024

The Sales Ops Effect Podcast Episode : Why should you stand firm on the pipeline? In this episode of "The Sales Ops Effect," Charlene delves into the essential art of pipeline management. Charlene shares invaluable insights on leveraging win rates to shape a robust sales funnel and aligning sales cycle lengths with pipeline stages.  Uncover the proactive strategies that empower strategic...

How well did you do this quarter? 19.03.2024

The Sales Ops Effect Podcast Episode: How well did you do this quarter? Join Charlene Thompson, MAMP, on this episode of "The Sales Ops Effect" podcast as she introduces the Impact Framework from her sales operations leadership course. With the quarter-end approaching, Charlene guides you through a simple yet powerful self-assessment tool. Explore the three key sections: Insight, Focus,...

What Service Level Is Effective? 12.03.2024

The Sales Ops Effect Podcast Episode: What Service Level Is Effective? Join Charlene Thompson, Director at Sales Ops Effect, in this episode as she explores the challenges of adapting to significant changes in sales operations. Using a real-life scenario, Charlene shares insights on maintaining perspective and avoiding overwhelm, especially when enthusiasm for a project runs high. Learn how to app...

Agility V.S Chaos 05.03.2024

The Sales Ops Effect Podcast Episode: Agility V.S Chaos  In this episode, Charlene Thompson, Director at Sales Ops Effect, dives into the delicate dance between agility and chaos within sales operations. Discover practical insights as Charlene shares experiences and strategies for maintaining a balance between flexibility and structure in the ever-changing landscape of growing businesses. Join Cha...

Protect The Mission 27.02.2024

The Sales Ops Effect Podcast Episode: Protect The Mission  Welcome back! In this episode, join us as we delve into the crucial aspect of protecting the mission in project management. The focus is on preventing scope creep – the subtle expansion of project objectives that can derail the original mission. As part of the sales ops effect, Charlene guides us on the importance of maintaining clear boun...

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