The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

00:00 Introduction to Ryan Volberg and His Journey 02:48 The Evolution of Restaurant Technology 05:49 The Concept of Daily Pay for Hospitality Workers 08:25 Introducing Guestology: A New Approach to Guest Engagement 11:05 Understanding Guest Loyalty and Retention 14:06 The Mechanics of Guest Recognition and Personalization 21:18 Crafting Personalized Guest Experiences 23:07 The Power of Machine Le...

Chapters 00:00 Introduction to Berry AI and Eric Lam 02:41 Understanding AI in QSR: The Role of Berry AI 04:20 The Importance of Speed of Service in Drive-Throughs 07:15 Traditional Methods vs. Computer Vision in QSR 13:40 Operational Decisions: When to Pull Cars Forward 16:37 Making Data Actionable for Restaurant Operations 20:59 Addressing Privacy Concerns with Computer Vision 21:35 Recent Succe...

00:00 Introduction to Steve Black and His Journey 02:48 The Five Rules of Leadership 05:43 The Importance of People in Business 08:15 Inception of the Five Rules 10:57 Rule One: Do Your Job 13:42 Rule Two: Be Kind 16:32 The Impact of Kindness in Leadership 19:34 The Importance of Kindness in Leadership 22:03 No Surprises: A Leadership Principle 24:23 Eliminating Drama in the Workplace 28:45 Protec...

00:00 Introduction to Entrepreneurship and Background 03:46 The Birth of Everbowl and Business Philosophy 06:24 Understanding Acai and Its Nutritional Value 09:16 Everbowl's Unique Concept and Offerings 12:00 Community Engagement and Business Model 14:36 Targeting the Health-Conscious Consumer 17:39 The Future of Everbowl and Market Positioning 23:11 Transforming Consumer Behavior in Fast Food 26:...

00:00 Introduction to Restaurant Technology and Innovations 03:00 The Evolution of the Internet of Things in Food Service 05:32 Proactive Maintenance and Efficiency in Operations 08:17 Data-Driven Decision Making and Overcoming Skepticism 11:14 Energy Management and Cost Control in Restaurants 21:09 Optimizing HVAC Systems for Energy Efficiency 24:34 Refrigeration Management and Energy Savings 29:...

00:00 Introduction to Chris Hellmann and His Background 03:57 Chris's Journey at Coca-Cola 11:18 Transition to Restaurant Technologies, Inc. (RTI) 15:53 Value Proposition of RTI for Consumers and Operators 22:52 Insights and Learnings for Restaurant Operators

00:00 Introduction to Dog Haus and Its Vision 03:13 The Unique Concept of Dog Haus 10:44 Growth Strategy and Unit Economics 18:37 International Expansion Plans 22:36 Balancing On-Premise and Off-Premise Sales 28:57 Attracting the Next Generation of Consumers

00:00 Introduction to Teriyaki Madness and Aunna Macias 02:05 Growth and Expansion of Teriyaki Madness 03:45 Philosophy of Technology Adoption in Franchising 06:33 Franchisee Feedback and Tech Adoption 08:37 Balancing Control and Flexibility in Franchise Operations 10:41 Innovation and Limited Time Offers (LTOs) 13:27 Managing Tech Projects and Communication 15:58 Overview of the Tech Stack at Ter...

00:00 Introduction to Loman AI and Its Mission 02:07 Christian's Journey in the Restaurant Industry 06:24 Understanding Voice Ordering AI 09:44 The Evolution of AI in Restaurant Tech 12:55 The Benefits of Loman AI for Restaurants 15:12 Human Touch and Latency in AI Solutions 18:34 The Evolution of AI in Restaurant Ordering 24:32 Personalization and Customer Engagement 30:28 Challenges and Solution...

00:00 Introduction to Handel’s Ice Cream and Its Legacy 02:55 Craftsmanship and Freshness in Ice Cream Making 05:34 Community Engagement and Customer Experience 08:30 Store Formats and Customer Interaction 11:25 Flavor Selection and Seasonal Offerings 16:51 Flavor Innovation and Local Connection 19:23 Ensuring Consistency Across Locations 22:34 Encouraging Flavor Exploration 30:19 Franchise Expans...

00:00 Introduction to Barry's Bagels 01:08 The Founding Story of Barry's Bagels 03:35 Mark and Jim's Backgrounds 05:31 The Unique Offerings of Barry's Bagels 09:58 Site Selection and Franchising Strategy 14:45 Exporting Company Culture 19:23 Franchisee Selection and Support 20:27 Innovative Revenue Channels 27:04 Engaging with Potential Franchisees

00:00 Introduction to Dinetec and Menu Engineering 03:34 Understanding Menu Nerds and Their Importance 09:08 The Role of Data in Menu Engineering 13:37 Art and Science of Menu Design 17:33 Franchise Dynamics and Menu Consistency 22:43 The Role of Technology in Restaurant Operations 27:36 Leveraging Point of Purchase Materials 34:24 The Importance of Physical Menus 36:39 AI's Impact on Menu Managem...

00:00 Introduction to Timber Pizza Company 02:33 The Founding Story of Timber Pizza 08:12 The Unique Pizza Style of Timber 13:42 Seasonal and Creative Menu Offerings 17:19 Ensuring Consistency in a Growing Franchise 20:09 The Timber Pizza Experience 25:43 Franchising Opportunities and Ideal Partners

00:00 Introduction to Restaurant Technology Solutions 02:39 Understanding Employee Benefits in the Restaurant Industry 05:19 Challenges in Providing Employee Benefits 08:27 The Importance of Employee Support 11:16 Streamlining Employee Benefits Management 14:16 Cost-Effectiveness of Employee Benefits 17:19 The Business Case for Employee Benefits 19:57 Measuring Success: Retention and Profitability...

00:00 Introduction and Guest Background 00:58 Elias' Journey into Restaurant Technology 01:51 The Value of Catering in Foodservice 02:47 Challenges Unique to Catering Business 03:47 Catering Menu Design and Customer Expectations 05:10 B2B vs B2C Catering Dynamics 06:36 Allergen Management and Food Safety 07:43 Menu Structuring for Different Catering Types 08:31 Bundling and Upselling Strategies 09...

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Steven Klein, co-founder of a tech company focused on solving challenges in the restaurant industry. They discuss the importance of enhancing customer experience through AI, the challenges of abandoned carts in online ordering, and the transition from third-party to first-party orders. Steven shares insights on how...

00:00 Introduction to Atmosphere TV and Its Mission 03:29 Content Strategy and Audience Engagement 06:25 The Evolution of Atmosphere's Offerings 09:22 The Role of Digital Signage in Business 12:15 Live Sports and Real-Time Content 14:59 Advertising and Driving Customer Behavior 17:36 Installation and User Experience 21:38 The Impact of AI on Advertising 24:06 Conclusion and How to Get Started with...

In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably. 00:00 - Welcome to the Restaurant...

00:00 Introduction to Identity Resolution in Restaurants 01:22 The Journey to Data-Driven Marketing 03:26 Challenges in Capturing Customer Data 05:16 Understanding the Identity Graph 07:51 The Importance of Customer Insights 10:56 Data Silos and Their Impact 12:48 Making Data Actionable 15:50 Deep Dive into Identity Resolution 19:22 Bridging the Gap in Customer Engagement 20:55 Personalized Market...

00:00 Introduction to Cost Reduction in Restaurants 03:02 Understanding Spend Management and AI Solutions 05:39 The Importance of Anomaly Detection in Cost Savings 08:32 Overcoming Common Objections in Cost Management 11:20 Identifying Hidden Costs and Vendor Relationships 14:19 Engagement Process with Clients 16:55 Exploring Non-Core Costs and Their Impact 19:33 The Role of Waste Management in Co...

00:00 Introduction and Guest Background 06:36 What is Loop AI? 09:07 The Necessity of Delivery in Restaurants 15:32 How Loop AI Helps Restaurants Optimize Delivery 21:37 Data-Driven Decision Making with Loop AI 31:31 The Future of Loop AI and AI in Restaurants

00:00 Introduction to Rita's and Lawrence's Background 02:54 The Unique Offerings of Rita's 05:35 Signature Flavors and Product Quality 08:50 Innovative Location Strategies for Growth 11:23 Franchisee Success and Sales Growth 14:24 Supply Chain and Product Consistency 17:12 Community Engagement and Marketing Strategies 20:21 Year-Round Appeal of Rita's 23:03 Franchise Opportunities and Incentives...

00:00 Introduction to Costa Vida and Alan Beck 02:44 Costa Vida's Unique Approach to Mexican Cuisine 05:33 The Importance of Operational Buy-In for Off-Premise Success 08:16 Strategies for Successful Catering Operations 11:04 Innovations in Off-Premise Dining and Delivery 16:36 The Role of Packaging in Food Delivery 20:24 Competitive Analysis and Learning from Others 23:01 Personal Favorites and C...

00:00 Introduction to Restaurant Technology and Ken's Background 03:39 Understanding Winbrands and Its Evolution 07:55 Commonalities Across Industries: Insights from IT 12:37 Navigating Change Management in IT 16:30 Addressing Shadow IT: Definitions and Challenges 19:42 Building Relationships to Manage Shadow IT 24:02 Collaborative Problem Solving Across Departments

00:00 Introduction to Scale Social AI 03:20 The Birth of Scale Social AI 05:50 Authenticity in Marketing 09:33 AI in Content Creation 12:28 Data-Driven Marketing Strategies 17:46 User Experience and Content Quality 19:50 Leveraging User-Generated Content 21:13 Targeting and Localized Marketing Strategies 25:28 Hyper-Personalization in Advertising 30:54 Quality Control Through User-Generated Conten...