The Restaurant Growth Show

In this insightful episode of The Restaurant Growth Show, Gordon takes us on a deep dive into the rapid expansion of the quick service restaurant (QSR) industry, especially post-pandemic. Drawing from the latest stats of the International Franchise Association's Economic Outlook report, the show sheds light on how QSRs have managed to outpace other sectors in terms of growth. Joining Gordon is...

In this Restaurant Growth Show podcast episode, dive deep into the transformation of Point of Sale (POS) systems and how they've become central to restaurant operations. Join our host, Gordon, with seasoned industry experts, Jose Albis and Alex Cook. Listen as Jose highlights his 25-year journey in online marketing and software in the hospitality realm. Alex offers a unique perspective with hi...

In this riveting episode of The Restaurant Growth Show, we dive deep into the world of dynamic pricing. Ever wonder how airlines and hotels constantly shift their pricing? Now, imagine applying that to your restaurant! Join us as industry experts, Jose Albis and Gordon Paterson, uncover the secrets of dynamic pricing tailored for the restaurant business. Learn how this strategy can maximize profit...

Can you teach an old dog new tricks? I'm going to give you a stat. Digital has exploded. Accounting for 40% of total business across hospitality with some restaurants processing 80-90% of their orders through online experiences. The fact is, online ordering automates, upsells, increases order accuracy, builds loyalty, and, for the most part, is frictionless. BUT The digital experience can have a s...

Today we're talking with Jay Ashton, Producer and host of the SVK Network. We will deep dive into restaurant brand strategies and look at some really useful tools to help tackle inflation in 2023. You're going to want to stick around until the end of the show because we’ll be sharing a proven loyalty program strategy that will help reduce costs by 50% Full  @ovationup6097   intervie...

Soaring inflation has been a challenge for everyone in 2022 and restaurateurs are no exception.  One saving grace has been restaurant loyalty program members. They have responded immensely by supporting their favorite brands.  As prices have gone up, many loyalty program customers have been increasing their spend, with 55% of restaurants reporting that their check sizes have increased mo...

Baby, it’s cold outside! As a result, online ordering is skyrocketing. It’s so predictable If you don’t have the infrastructure in place to accept online orders and the logistics to fulfill deliveries, it’s time to start considering how this might affect your long-term business. Your competitors are using technology to deliver exceptional customer experiences. Are you? In today’s episode of The Re...

As the new year is staring restaurateurs right in the face, so is all this new technology. It’s overwhelming. In this episode, we’ll be talking about digital trends and tools that should be top of mind in 2023 to help you stay up-to-date, and even ahead of your competition. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬   Audio Podcast Links:   Anchor: https://anchor.fm/therestaurantgrowthshow  Spotif...

From brick and mortar to click and order. If your customers can't see your food and order it quickly online, they are going to bounce. In other words, they're going to leave and go buy from somebody else. We're talking about what goes into creating a high-converting digital menu. On the Restaurant Growth Show. It's Halloween weekend. We're getting a little spooky in here. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬...

Blindly marketing to your guests and guessing what they want when they want it Is insane. In the age of the internet, consistent targeted and personalized communication with your customers is what they expect. By leveraging your customer data, you can drive sales, save time, save money and build stronger relationships with your guests. Today on the Restaurant Growth Show Podcast we’re talking abou...

With 186 million subscribers worldwide, Jimmy Donaldson AKA MrBeast has entered the Ghost Kitchen space launching MrBeast Burger. Since November 2020, MrBeast Burger has opened over 1,000 locations in North America and Europe including 300 locations in a single day. Further proving the viability of the Ghost Kitchen model. Today on the Restaurant Growth Show Podcast, we take a deep dive into Ghost...

Fun fact: People are spending 40% of their food budgets on restaurants despite inflation. So ask yourself this question Is your digital presence good enough to compete for those dollars? Like it or not, people expect a fast and easy online ordering experience, and we can thank online retailers like Amazon for raising the bar so high. So what does this mean for restaurants? It means rich menu descr...

For those that are unfamiliar with the term, Dynamic pricing is a pricing strategy that enables restaurants to be more profitable by taking a data-driven approach to pricing. With physical menus, this was virtually impossible, but now with Delivery platforms 1st party ordering systems Digital menu boards QR Code ordering Restaurants are able to dynamically price at scale. Chipotle is a great examp...

In 2019, KPMG completed a study and found that 75% of customers say they would switch brands for a better loyalty program.  Loyalty and rewards programs are digital incentives that drive repeat purchases online through rewards-based marketing and gamification. Not only do they drive sales, but these programs enhance the performance of marketing channels like email, SMS, and social media. When...

Nando's Chicken grew their orders by six times after adding QR code table ordering to their locations. There's no secret there's a labor shortage out there. And it's one of the number one issues facing the hospitality industry, not just out here on the West Coast, but throughout North America and worldwide. And when you take a look at companies like Nando's, what makes it successful when they go i...

Trust between restaurants and third-party delivery companies is at an all-time low We all know about the ridiculous fees restaurants are paying and the drivers’ lack of speed, and accuracy in getting their food to guests But now there are cases popping up where delivery companies aren’t paying their restaurants In one case upwards of $400,000 is owed to local businesses. Some of those restaurants...