The Restaurant Growth Show

In this episode Gordon and Jose critique the inaccurate representation of dynamic pricing in sketch perfomred by Jimmy Kimmel, emphasizing that real-world fluctuations are much more minimal. They also discuss the unfair vilification of restaurateurs in media and the importance of strategic pricing amid increasing inflation. 01:23 Discussing the Jimmy Kimmel Sketch 03:36 Analyzing the Sketch: Misco...

In this episode of 'The Jose Report', Jose explores the monumental shift in customer behavior within the restaurant industry in the digital age. Amid rising expectations but decreased tolerance for error, he emphasizes the importance for restaurateurs to stay one step ahead, staying proactive on social media and feedback channels, and personalizing the customer experience. Jose underlines...

In this episode of the Restaurant Growth Show, hosts Gordon and Jose Albis discuss the pivotal role of automation in restaurant operations for the year 2024. They highlight eight reasons why restaurants need to adopt technologies like mobile apps, self-service kiosks, and artificial intelligence to transform guest experiences and stay competitive in the industry. Key talking points include evolvin...

In this episode of the Jose Report, we break down a Glassdoor report which highlights the direct correlation between employee satisfaction and customer happiness, with a particular emphasis on the restaurant industry. We explore how a positive work environment and happy employees directly contribute to customer satisfaction, business growth, and repeated patronage. The discussion further delves in...

In this episode of 'The Restaurant Growth Show', hosts Gordon and Jose Albis discuss the ramifications of the new Seattle law mandating a minimum wage for delivery app drivers. They analyze its impact on restaurants, drivers, customers, and delivery service companies like Instacart, Uber Eats, and DoorDash. Jose shares his firsthand experience as a driver while Gordon emphasizes the need f...

In this episode of The Restaurant Growth Show's Jose Report, Jose delves into the debate between all-in-one tech solutions and organically building your own tech stack in the restaurant industry. Exploring the benefits and drawbacks of both approaches, he discusses the evolution of all-in-one systems and the versatility of a personalized tech stack in 2024. The discussion also covers the emerg...

In this episode, we dive into the future of the hospitality industry and discuss the top 5 trends for 2024 that are set to transform how restaurants operate and how guests dine out. We take a deeper look at each trend, discussing what it means for restaurant operators and offering tangible strategies for success in the evolving environment. Key trends include marketing automation, robotics, staffi...

Join us as hosts, Gordon Paterson and Jose Albis recap the top episodes from Season One of the 'Restaurant Growth Show' podcast in an end-of-year special. The hosts revisit some memorable and influential episodes that had the biggest impact on them and their audiences, discussing a wide range of topics from artificial intelligence in the restaurant industry to the dynamics of pricing and o...

Running a restaurant is a multifaceted operation that involves juggling many different aspects to achieve success. This episode of the Restaurant Growth Show Podcast focuses on a crucial aspect of any restaurant's success: reducing costs and minimizing food waste in an environmentally friendly way. Special guest Savannah Seydel, the Vice President of Sustainability and Impact at Better Earth,...

In this episode, Matt Plapp, navigates us through the intricacies of restaurant marketing and explains why social media platforms are a more potent medium for brand visibility than most restaurant owners realize. Plapp emphasizes the importance of using social media platforms not just to sell but to engage, create community, and build a long-term brand, putting a special focus on not only capturin...

In this episode, we dive into the importance of understanding your guest data and how it can drive the growth and success of your restaurant business. We discuss three critical areas: data collection, data integration, and data quality. Join us as we share insights and strategies to make the most out of your guest data. Key moments 01:36 Understanding Your Guest Data 03:29 Data Collection and Anal...

Maximize your Restaurant's Growth through Effective Data Utilization: A Step-by-Step Guide Unleash your restaurant's potential through strategic data utilization. This guide will help you understand, manage, and use your customer data to grow your business. Learn how to collect accurate data, segment your audience, personalize marketing efforts, optimize your menu and pricing, enhance cust...

In this episode, special guest Vinny Puleio joins us. A seasoned expert in the hospitality sector with 20 years of success as a restaurateur, startup investor, and consultant, Vinny shares his insights on how dynamic pricing could be best integrated, the concept of adapting new pricing strategies given the rising interest rates, and how such pricing strategies may influence customer satisfaction....

In this episode, industry expert and Canada's top food service influencer, Jay Ashton, breaks down the complexities and opportunities of dynamic pricing in the food service industry.  Ashton emphasizes communication, transparency, wise adoption of technology and embracing changes to improve customer experience while ensuring profitability. He encourages restaurateurs to be authentic, innovativ...

In this episode of the Restaurant Growth Show Podcast, hosts Gordon and Jose delve into the recent announcement by DoorDash - its testing of a new system that warns customers who do not tip.  This leads them to question the concept of tipping in itself and its relevance in the current day, along with the implications it holds for service providers and operators.  The hosts discuss the pros and con...

In this episode of The Restaurant Growth Show Podcast, culinary professional Peter De Bruyn joins us for a detailed discussion on how restaurant operators can use technology to enhance their business. De Bruyn, with over 30 years of experience in the industry, shares his insights on how technology has evolved in foodservice, from mere time-management tools to sophisticated systems offering persona...

🔥 Mark Kuperman of RMS cuts through the noise on dynamic pricing: "It will upset customers." As we explore in The Restaurant Growth Show Ep 25, is the restaurant industry ready for such a shift, or will it echo the tipping backlash in NYC? We dive into: The impact of dynamic pricing on customer loyalty. Why modifying delivery fees could be the smart move. The viability of straightforwar...

🎙️ The Restaurant Growth Show Podcast dives deep into the synergy between sponsorship marketing and tech for restaurateurs. 🔸 Special Guest Spotlight: Brent Barootes The force behind the Partnership Group – Sponsorship Specialists® and the mastermind that brought brands like Red Lobster Canada and Chi Chi’s Mexican Restaurants into the limelight. 📘 A bestselling author. 30+ years shaping sponsor...

Consider this: What if the digital landscape was reshaped in such a way that every restaurant, regardless of its history, could have a genuine shot at the spotlight? Imagine an environment where true quality, not just past performance or deep pockets, determines success. In this episode, we'll dissect 6 pivotal outcomes of this lawsuit and explore: The Potential for True Personalization &...

Dive into an era where square burgers meet round solutions. Wendy's isn't just revamping its menu; it's redefining QSR with a tech-driven approach. By 2024, anticipate over 200 sleek units amplifying digital efficiency, all centered on today's discerning customer. And with AI steering the drive-thru? The aim is clear: transform every casual order into a Wendy's loyalty pledge....

Harnessing Dynamic Pricing for Restaurant Success: Unraveling the Matrix of Marketing Mix🍽️ In Episode 21 of our podcast, we decode 9 strategic ways to infuse Dynamic Pricing into your restaurant's marketing: 🔸 Capitalize on demand fluctuations for optimal pricing.  🔸 Dayparts & days : Tailor pricing to time.  🔸 Seasonal shifts : Adapt to preferences, demands, and ingredients.  🔸 Use e...

Ever considered that your competitor's doorstep might be where your next triumph starts? Dive into an episode where we peel back the layers of ingenious marketing campaigns that not only grabbed headlines but delivered results. Today isn't just about marveling at these successes; it's about arming you with tactics that are both inventive and practical. Join us as we break down four sta...

Restaurants as e-commerce entities: No longer a notion, but today's necessity. As restaurateurs pivot in this evolving landscape, operating with an e-commerce mindset becomes vital to thriving. Harnessing metrics like conversion rates and click-throughs, it's clear: the dining industry is rapidly integrating tech-driven strategies. Want to understand the new direction of dining and how to...

Surge Pricing in the UK. With UK pub chain Stonegate Pubs introducing 'unhappy hours,' is this dynamic pricing strategy a win-win for both businesses and consumers or a sore point for pub-goers? Join Gordon and guest co-host Jose Albis, founders of Dynpricing Technologies, as they break down the ins and outs of dynamic pricing models. They explore Stonegate's bold move, the public reac...

Welcome to this episode of The Restaurant Growth Show Podcast, where we delve into the "Top Three Technologies Restaurants Need to Grow their Business." Don't let the title mislead you; we actually explore six indispensable tools and strategies that are modernizing the restaurant industry. From first-party online ordering systems that empower you to own customer relationships, to AI-...