The Rec Room

The Traction Rec User Conferences are back for 2026, and this year, we’re leveling things up. In this episode, Jordan and Maya talk about how our annual conferences are going bigger than ever, with fresh voices from new Traction Rec team members, expanded content (lots around AI!), and even more opportunities to learn from one another. With two major city experiences, deeper conversations across Y...

In Episode 11, Jordan and Maya are diving into one of the biggest evolutions to hit the Traction Rec user Community. The launch of our Community Support Agent (CSA), an always-available, AI-powered assistant built directly on Salesforce Agentforce - available to all of our customers now! This episode unpacks how the CSA is transforming the way your organizations access help, find answers, and keep...

Summer camp may have just wrapped up, but planning for next year starts now! In this milestone Episode 10, hosts Jordan Williams and Maya Patel dive into Camp Readiness with Traction Rec. Exploring the tools and features that help organizations build better, more efficient camp experiences. From cloning programs and grouping campers to self-serve registrations, AI-powered support, and real-time da...

In this episode, we dive into one of Traction Rec’s strongest tools: Reports & Dashboards. Discover how organizations are saving time, unlocking insights, and making smarter decisions with real-time data. Plus, learn about our Reporting Add-On Package, an optional add on featuring over 300 pre-built reports covering finance, programs, camp rosters, and more - so you’re never starting from scra...

Buckle up, friends -  Automated Billing is coming very soon and its about to make your life way easier (and your cash flow way happier ). As summer winds down, Traction Rec is turning up the heat with a powerful new feature that lets you run billing on your schedule (& does the heavy lifting for you). Whether you’re collecting for memberships, programs, or childhood activities, We’ve got your...

At Traction Rec, support isn't a department….it’s a mindset. In this episode of The Rec Room , we’re spotlighting how our commitment to community and customer success goes way beyond the standard. From onboarding to optimization, you’ll hear how we wrap our arms around every customer through programs like monthly meetups, engaging webinars, user conferences, self-serve resources, and even a lively...

It’s finally here! One of the most requested features has officially dropped: Sibling Discounts! This flexible, intuitive discounting option went live in April, and it's already making waves. In this episode of The Rec Room, Jordan and Maya are diving into everything you need to know about tiered household discounts. Whether it's two kids in swim lessons or a whole family registering for yoga, thi...

Let’s be real, canceling a subscription or membership should be easy, but we’ve all been trapped in a never-ending loop of “Are you sure you want to cancel?”. Enter the FTC’s Click to Cancel regulation ( July  14th is the compliance deadline! -  Previously May 14th), and more importantly, enter Jordan and Maya, who break it all down in this episode of The Rec Room. Not only do they make sense of t...

The future of member service is here! In this episode, Jordan and Maya introduce Agentforce —Traction Rec’s always-on AI Personal Registration Agent built in partnership with Salesforce. Designed for YMCAs, JCCs, and community centers, Agentforce empowers members to register faster, get real-time answers, and engage with you 24/7. Tune in to learn how this purpose-built agent is transforming membe...

In this episode of The Rec Room, Jordan and Maya dive into everything finance that got a major glow-up in Version 60 — and trust us, there’s a lot! From streamlined transaction history to smarter billing schedules and future payments, Traction Rec has made managing finances easier, clearer, and more efficient. Get up to speed on all the updates and have some fun along the way — because who knew fi...

Welcome to The Rec Room !   In this episode of The Rec Room , Jordan and Maya dive into Traction Rec’s new Payment Page — a sleek update designed to boost performance and user experience. They’ll explore what’s new and exciting, review current limitations, and highlight their favorite features. Grab your headphones and get ready for TREC60 ! Don't forget to engage in our community slack channels!...

Welcome to The Rec Room — Traction Rec’s exclusive, private AI generated podcast just for our amazing customers!  In our very first episode, your AI hosts Jordan Williams  and Maya Patel take you on a fun ride through the brand-new Welcome Center app . They’ll share their favorite features, real-world use cases, and why this is a total game-changer. Tune in, laugh with us, and get the inside scoop...

Welcome to The Rec Room — Traction Rec’s exclusive Artificial Intelligence podcast just for our amazing community! This is your go-to spot for all the latest product updates, feature deep dives, and real-world use cases — all delivered in a fun, fresh, and easy-to-digest format. Hosted by the AI Generated dynamic duo Jordan Williams (tech-savvy, quick-witted, and always ready to geek out) and Maya...