The Rebels Of SaaS

Join Nikki Bishop and myself this week as we dive into what building a team really means! Nikki is an engineer by trade that has been led to a life of customer success leadership along an organic and fun path! She has been a COO, speaks regularly at conferences like Pulse/Gainsight, and exudes sheer people first idealogy as she navigates team building. We explore alot of fun topics during our conv...

Join us this week as Hassan Akram shares his journey from customer support to customer success leadership. He poses that solving for real client outcomes is the way to win for your organization. He also shares amazing tips and advice around how to level up your skills game as you transition from reactive to proactive customer engagement!

Join us this week as we talk basic sales hygiene, we throw the sales theories out the window and get back to simple practices! Eric has literally written the book on how to show up to the sales game, how to play, and how to win for your prospects! Want to drive more sales in your SaaS organization and level up your sales game? Come learn with us!

Join us this week as we discuss a story of SaaS rebellion unlike any other! Dr. Boykin is an advocate for all the wonderful and diverse"others" around the globe. She enables enterprise equity implementation, teaches, and serves as a corporate motivational speaker. In her "spare" time she is also a leader helping to make awesome things happen at Hubspot. She loves sushi, and kit...

Join us on this week's episode with Nasdaq's very own Cinthia Silva as we celebrate Customer Success community, dive into AI within Fintech, and discuss the overall "squishy-ness" of customer success. She shares how to socialize the value of Customer Success internally, across departmental swim lanes. She also throws down the gauntlet that Customer Success should not be recognize...

Join as we chat with Diana, founder & CEO of the Customer Success Project! Diana helps enable and amplify the human capacity to learn, and perform, as customer success managers!

Join us for this awesome Season 2 Kickoff! In it Dana Alvarenga, VP of CX at SlapFive, gives us advice on how to politically navigate within your role to build relationships and win!

Explore Dawn Brock's world as she shares her "F" words for success (Friendship, Faith, Fun, Fitness)! She discusses tips around "people first" leadership, and how to navigate change management challenges within the tech ecosystem too!

Join us this week as Matt Verlaque, Founder/COO of SaaS Academy, chat about living a life that we design for success! All executives need coaching, and support. Matt shares how he has found success tapping into mentors, and coaches throughout his career! Listen to hear how he transitioned from the firehouse to the founder's seat, all because of an organic market demand!

Join us this week as we jump into a fun conversation with Diana Patton, Confidence Expert (TM), Founder of Rise with Diana, Founder of the Rise Advocates Academy and All Rise Live Global Summit. Diana is also a seasoned workplace inclusion consultant, former Civil Rights Attorney and author. Diana has a kindness, and confidence that is contagious. Check this one out, not one to miss!

Take a break, and enjoy this conversation where Jan Young, and I connect around the power that lies within the customer success community. In this conversation we talk AI as a tool within the CS practice, digital enablement of CS to scale, and why being a rebel within the SaaS community is more important now than ever!

Follow along as we chat with Bhumika around her story, her leadership journey, and we talk the renaissance of customer success as a practice.