The Rebels Of SaaS

Join us for this compelling episode of Rebels of SaaS, Jay Sanchez reveals how neurodivergence becomes a superpower in Customer Success. Learn how Jay's team has heightened sensory awareness-predicting customer behavior 3-4 weeks before traditional metrics, turning potential crises into $2.4M in saved revenue. Jay breaks down a unique framework for leveraging ADHD in crisis management and shar...

In this episode we challenge all things CX metrics, connect around CS strategy and share advice around how to model Customer Success strategy. Join us for our conversation and don't forget to Rebel your SaaS Off!

In this episode of Rebels of SaaS , we chat with Emily Garza , a powerhouse in Customer Experience and Head of Engagement, to explore the intersection of AI, project management, and bold career moves . Emily takes us through her journey—from her early days at AT&T to leading post-sales teams across SaaS , sharing the lessons she’s learned along the way.

This week, we’re thrilled to welcome Bob Mathers, a seasoned expert and consultant in the Customer Success industry. Beyond his professional expertise, Bob’s a guitar enthusiast and a dedicated community contributor who values authenticity above all. In this episode, he delivers powerful insights on why we need to break free from the same old, stale conversations in Customer Success and how to sha...

Want to secure a seat at your executive table? Ready to drive real results within your Customer Success organization? Join us this week as we pull back the proverbial SaaS curtain with Customer Success Legend, Irit Eizips! Irit shares CS leadership strategies, expert insights, and her signature warmth and wisdom throughout this entire episode. We’ll also dive into her time at Gainsight and explore...

Join us this week as Rod Cherkas, Founder of HelloCCO and global author, offers a strategic perspective on revenue growth specifically tailored to Chief Customer Officers (CCOs) and post-sales executives. The core message centers on unlocking revenue potential from existing customer bases - an approach that challenges traditional SaaS sales growth strategies. Need more respect in the boardroom, or...

Want to learn how product marketing can help drive revenue for your SaaS organization? This episode is a must-listen! Join me as I chat with product marketing expert Sonam Jain, who shares expert advice on how to harness the revenue-generation power train that is product marketing. 💡 From strategy to execution, Sonam breaks down actionable insights you can implement today.

Ever wonder how powerful connection can be for your career? In the age of AI, there’s one thing that remains uniquely human: the relationships we build. In this episode, we talk with Sarah Bierenbaum, Founder of The Nimble Penguin, about the transformative impact of connecting with people different from ourselves. Discover how embracing diversity in relationships can open doors and enrich your lif...

Join us as we welcome Laura Krauss this week to our show! Laura has decided to turn the pain of layoff into action by creating a community for laid off tech professionals, as well as an awesome new book! She also shares her love for charcuterie and Legos obsession with us. Brick by brick, it is an episode not to be missed!

Jim Gonzales, a tech leader with global experience, including at Cloudflare, is on a new journey after his layoff. Taking to the streets of the Bay Area, Jim’s mission is to connect with and share the stories of everyday people in the heart of one of the world’s top tech hubs. Through this powerful social experiment, he uncovers inspiring insights from real people behind the innovation. Follow alo...

Join us this week to chat with Elizabeth Italiano about her journey from selling saran wrap to working for Salesforce. She also shares her love for Lebanese cuisine and homemade pasta. She offers some wonderful advice too about "what not to do" inside of sales and CS.

Join us this week as we welcome tech expert Elizabeth Italiano to the show to share her advice on "what not to do" in SaaS sales and Customer Success.

Anil joins us this week to share best practices around revenue retention and growth. Enjoy this remarkable story of growth and journey from Founder and CEO of BHA Consulting. Spoiler Alert - It starts with customer trust!

This week we welcome Rebecca Novetsky, customer success expert and consultant, to the studio. Rebecca shares the really real behind work/life balance inside of tech. She also shares tips and tricks around how to navigate the difficult job market within the tech ecosystem.

In this episode we discuss what Revops brings to the table inside of the GTM ecosystem within SaaS. Tyler talks why Hubspot is amazing, what it takes to build a revops team, and how to navigate the stress of it all.

This week we dive into community and insights gathered from the path of Priscila Fletcher. Priscila founded Latinos in Success and is a dedicated mentor/coach to many inside of the customer success world. In this episode she shares how to make impact inside of your organization by speaking up. She also talks about "NO" as being a positive thing that can be harnessed to drive success.

Join us this week as we welcome Loren Shumate. Loren shares her experience from being 4X VP of Marketing, Founder of The Revenue Muse, Consultant and ABX/Integrated Campaign coach. We dive deep into the power that the Marketing and Customer Success partnership can yield to drive organizational revenue and client happiness. What could you do if your customers were happier?

Join us this week with Salesforce's very own Maryann Lazzeri. In this episode Maryann shares her journey into customer success and shares tips/tricks on how to use soft skills strategically as a CSM.

Join us this week with no-code dev expert Parth Madhubhai. He shares where AI is going from an overarching perspective, the benefits of it, and its limitations. He also shares how AI is changing the way we can effectively engage with our customers inside of Customer Success!

Join us this week as we welcome the one and only De'Edra Williams to the show! She Shares the overview of what she refers to as Customer Success 4.0! Her personality, vibe and subject matter expertise brings a ton to the advice that she shares during this episode. Enjoy!

Join us this week as we welcome Dillon Young, Chief Creative at Lifetime Value Media. Dillon shares why community is so important within customer success and how support from community can lead to real success. We also talk about legos, girl dinner, and Legos in this episode. Please be advised.

Join us this week as Jesica Chavez, Founder of Latina Success and CX Leader, shares her journey into robotics.

Join CCO of PeopleForce and myself as we talk all things revenue growth! Alexandra shares strategic advice as to how one navigates their customer success team to own revenue expectations.

Your customers buy your product because they get something from it! It is no different than when you drive through your favorite coffee shop to grab a tasty caffeine boost! As a customer success manager it is your job to show the client (particularly the person signing the contract/executive stakeholder) why they should bother with purchasing your product! Join Ryan and I this week as we talk clie...

Sumi goes to the mat this week and shares tips of and tricks around the execution of business reviews. Enjoy this telling episode of how to navigate your audience in a strategically impactful manner that benefits them in a value driven manner.