The Ramp

In this episode of The Ramp, Bart is joined by Deloitte's Yasho and Morris to look beyond the hype and explore what actually creates value with AI. Drawing on years of experience, they discuss real examples, from boosting sales through conversational commerce to making everyday work easier, along with the common pitfalls to avoid and how AI is reshaping what it means to run a business. Yasho&#...

In deze Nederlandstalige aflevering bespreken Daphne van Google Cloud, Fien en Kolja van Deloitte het onderwerp 'AI in de Zorg'. Wat zijn nu de huidige uitdagingen die we terugzien in deze sector, en hoe kan AI daar wellicht bij helpen? Natuurlijk bespreken we aan de hand van verschillende voorbeelden uit de industrie wat de voor- en nadelen zijn, waar we op moeten letten in de toekomst en...

In deze Nederlandstalige aflevering van The Ramp hebben Frie Pétré, Eustache Bountzoukos en Robert Collignon het over het Partner Operating Model. Niet alleen bespreken ze wat dat precies inhoudt, maar kijken ze naar verschillen met zaken als CRM-systemen, wie partner operations binnen een bedrijf moet oppakken en nog veel meer... Geïnteresseerd om het boek 'The Partner Operating Model' va...

In deze aflevering bespreken we met David en Pieter (Rechtspraak) en Loek en Suzanne (Deloitte) over de ontwikkelingen van het initiatief VoorRecht-Rechtspraak. Niet alleen vertellen ze wat dat precies inhoudt, maar hebben we het ook over het maakproces. Daarbij hebben we het niet alleen over het conceptuele onderdeel, maar praten we ook over het ontwerpen van de chatbot en de bijbehorende interfa...

In this episode of The Ramp, we delve into the dynamic intersection of Extended Reality (XR) and Artificial Intelligence (AI). The convergence of these two powerful forces is reshaping the future of digital interaction. Want to learn about the potential and how it can revolutionize your organization? Join Rinse Mallee and Bob van den Berg as they share their insights and visions.   Connect with Ri...

Wat als de rol van een zorgverzekeraar verandert naar een die zich richt op meer preventie? Kunnen we daarmee de problemen in de zorg van nu en in de toekomst oplossen? Tijdens deze aflevering van The Ramp bespreken Carolien Dikkers en Mirte van de Louw over hun idee over een hypothetische ‘gezondheidsverzekeraar’. Wat betekent dit dan precies en hoe kunnen we hier zelf een bijdrage aan leveren? O...

In this episode of The Ramp, Shruti Anand and Nikhil Deshpande take us through the fascinating world of Pricing. What burning questions do Deloitte's clients ask? What are the latest trends in pricing? And how does pricing relate to important topics like sustainability and AI? Tune in to hear insights on these and more!   Connect with Shruti and Nikhil on LinkedIn by clicking here https://www.link...

The way we work with customer journeys right now is up for change. Customer journey management is here to replace our rituals around brown paper, post it’s and static stories. But how does it work, what exactly do we mean with ‘Journey management’, and where to begin if I would like to implement it? Look no further, because not only did our two guests Niels Corsten and Hessel Hornman write a white...

In this episode of the Ramp Charlotte and Rosan focus on two topics within the Fashion industry: Sustainability and Personalisation. What is currently happening regarding regulations and how is AI changing the designing and marketing proces? That and more will be discussed though some playful quizes this episode. Contact our two guests on LinkedIn: Charlotte: https://www.linkedin.com/in/charlotte-...

This month we talk with Benthe and Nicholas about Customer Loyalty Management Topics covered: What defines a successful loyalty program? ✅ Challenges and pitfalls in loyalty management 🚧 Emerging trends and innovations in the loyalty sector 🌐 How to create a customer-centric, effective loyalty strategy 🌱 Don't miss out on this enriching discussion that could transform your approach to customer...

We are excited to launch a new episode of our very own Deloitte Digital Podcast: The Ramp! With this time, Franklin and Marnix as our guests. Hosted by Bart, guided by Mark. This episode explores why design is essential, from enhancing client products to fostering societal progress. Discover the unique values design brings to businesses and communities alike.

This month, we bring you a podcast episode about Health and Innovation. What challenges can be found in the world of healthcare? How could design and innovation be used to solve the issues of our healthcare’s future? And what is the role of society in this all? Along a couple of cool examples Tommaso and Maurice will guide you carefully along the path of healthcare while also giving you nice advic...

In this episode we talk about Solution Transformations, sometimes explained as XAAS, or everything as a service. We talk about what this service focused businessmodel is, go over some opportunities and challenges and have a discussion about its impact on sustainability. You can find more information about Solution Transformations here: https://www2.deloitte.com/nl/nl/pages/business-operations/solu...

In this episode we are talking about Deloitte’s Energy Transition Monitor. Our guests will explain what that exactly entails, but in short: it’s an overview of how The Netherlands is doing in their transition towards a sustainable future. Along our conversation, we touch upon how the team got to their conclusions, talk about some recommendations, and finally discuss how the team itself thinks of t...

After a small break during the summer, we are back with a brand new episode about ‘Insights’. Of course we’ll go over definitions, do’s and don’ts and give you a hand full of great examples and stories of past experiences. We tackle questions such as ‘is research too expensive?’ and ‘how can I convince my boss that we do need research?’. Just like last time we also have video accommodating this ep...

In this episode Johann Matthai and Florine Bruijn will talk to you about the ever-evolving space that is consumer (customer) retail engagement. Is physical retail dying? How are marketplaces evolving and how can brands leverage these for growth? How is online shopping further evolving into Social Commerce, Quick Commerce and potentially even Metaverse Commerce? Follow them along for a journey of t...

In this episode Bram and Morris will talk you though a very important and therefore interesting topic: the recession. Because, what do we mean when we are talking about one? Are we actually currently in one? Through some nice examples we come to find the answers to these questions, including some tips for companies to make the best of these more uncertain times. You can contact Bram on LinkedIn he...

In deze Nederlands gesproken aflevering spreken we met Robert en Franklin over Customer Service Strategy: het verbeteren van dienstverlening. Wat houdt dat nu eigenlijk precies in, en misschien nog wel interessanter: hoe kan technologie hier bij helpen? Je komt het allemaal te weten in deze aflevering; al raad ik je ook aan om een kijkje te nemen bij het artikel van Robert en Franklin: https://lnk...

In this episode of the Ramp, hosted by Bart and Mo, we talk to Niels and Loek about Customer Experience design. A lot is happening in the field, so we dive deep into what CX actually means, how designers develop CX journeys for companies and finally what the future will look like! The ramp is a podcast produced by Customer Strategy and Design of Deloitte Digital NL. In these podcast episodes we ta...

According to the news of the last few weeks Artificial Intelligence is everywhere, with potentially a lot of changes coming up in the world. What are the things you need to know, and what have our Deloitte colleagues been doing with it? Sounds like an interesting topic? Then check out the stories of Krishna, Bob, Suzanne, Tomas and Mike, together with ours hosts Luca, Mo and Bart in the new episod...

‘Pricing’ is not just a tag on something you sell, it is so much more! Think of the proposition, the portfolio, or the story along a company or product, for example. To explore the wealth of different angles within pricing, we speak with Ruud Schmeink (Partner at Deloitte). In our 25-minute episode, together with our new host Luca, we cover not only pros and cons of this field, but we also take a...

What makes Customer Strategy and Design at Deloitte so unique? How does the team of innovators thrive in the financial giant? And why is there cake being served in the office? These are just a few questions that we tackle to get to know our leadership during this episode of The Ramp. Chris Vialle, Chrissy Welsh and Daniel Charité tell us all about, not just themselves, but also their big ideas for...

Across industries, sustainability is one of the hottest topic on our clients' board's agendas. To meet the targets set, sustainable solutions will need to trickle into every corner of the business. Anna Snijdoodt tells us about her journey in realising these ambitions, and how sustainable innovation at Deloitte Digital in the Netherlands, is founded on responsibility to society and the planet - wi...

Dark patterns are strategies designed to manipulate user behavior. On 'the ramp' today, @TomasRijnbeek enlightens dark patterns' opaqueness by sharing tangible examples of misleading design practices. Want to know more? Check out the episode recorded at Deloitte digital for the US serie 'Americabydesign' at: https://www.youtube.com/watch?v=0JC-0zGUOfA&feature=emb_title

Why designers choose to work for Deloitte? On 'the ramp' today, Abby Godee, Robertson Robbie and Fredrik Oscarson share their thoughts on what makes design at Deloitte unique. Curious to know more about Deloitte digital? Visit our webpage on customer strategy and applied design at: https://www.deloittedigital.com/us/en/offerings/customer-led-marketing/customer-strategy-and-applied-design.html