The Purposeful Banker

In this podcast, we review the high points of Chapter 12 of "Earn It," which is titled "How Will You Earn It in the Future?"

We are excited to introduce The Purposeful Banker Awards which will honor the best bankers in the industry at BankOnPurpose Conference 2017.   

When it comes to buying or building technology, there is no "one size fits all" solution. In this episode, Dallas Wells and Maria Abbe discuss when you should consider building technology and when you must buy instead.

Artificial intelligence and machine learning has been a topic that's been on our minds quite a bit lately at PrecisionLender. In this two-part series, Carl Ryden and Jim Young discuss some of our favorite articles about AI and how it relates to the banking industry. 

Artificial intelligence and machine learning has been a topic that's been on our minds quite a bit lately at PrecisionLender.  In this two-part series, Carl Ryden and Jim Young discuss some of our favorite articles about AI and how it relates to the banking industry. In part 1, we'll look at the two perspectives of adopting AI.

Performance measurement has become a hot topic recently within the banking industry. In this podcast, we sit down with Rollie Tillman, VP of Delivery & Client Success here at PrecisionLender, as he discusses how performance measurement within PrecisionLender has increased value for banks. You'll learn where to start when measuring performance, what types of metrics to use, and how to work through...

If changing your bank's pricing culture, tactics and tools seems overwhelming, that's because it is. In this episode, Dallas Wells and Jim Young talk about harnessing the power of continuous improvement to tackle change, which is Chapter 11 in the Earn It: Building Your Bank's Brand One Relationship at a Time. 

There's a lot we can learn from other industries when it comes to Customer Experience. Making processes more efficient and cutting down wait times are only the beginning. In this podcast, Maria Abbe sits down with Scott Morgan, VP of Delivery & Client Success at PrecisionLender, as he shares how the customer experience at Disney World can be translated into banking.

In this podcast, Dallas Wells and Jim Young review the high points of Chapter 10 of "Earn It," which is titled "Get Your Lenders to Engage, Not Revolt." We'll review how to get your bank to embrace a culture of change and then, when that culture is in place - some specifics on how to train lenders and how to ensure adoption of the tool. 

In this podcast, we sit down with Jason Cohen as he talks honesty. Cutting corners and exaggerating the truth may seem appealing when competition is fierce and the next deal needs to get done. But does it actually result in more revenue and higher profitability? Cohen makes the case for honesty and divulges how it can make us more effective and more profitable. 

Your customers aren't coming to you because they want a loan. They're coming to you because they need what the loan will help them do. Whether that's starting a business or keeping one running smoothly, understanding the "why" behind your customers' desires is key to better serving them and maintaining lasting relationships. In this podcast, Bob Moesta and Chris Spiek, creators of the "Jobs To Be...

Could the employees at your bank recite the company values? More importantly, do they treat their customers and each other with those values?  In this episode, Maria Abbe and Jessica Stone talk about how giving respect results in a more efficient workplace.

Before the ink has even dried on the contract, you may already be dreading implementing the new tool or system your bank has purchased. It doesn't have to be that way, though. In this week's podcast, Jim Young talks to Jess Stone, PrecisionLender's Director of Client Success, about lessons learned - both good and bad - during countless implementations. It's a chance to see why we do what we do, bu...

Buying technology at a bank can be a frustrating, even intimidating, experience. But it can also pay off handsomely, if you know the pitfalls to avoid and the right questions to ask. In this episode, Jim Young and Dallas Wells discuss why vendor management is a lot like credit underwriting. 

In this podcast, we sit down with Lisa McLeod as she delves into finding and defining the purpose within your bank and why it's important that your purpose lives at the forefront of everything you do. She'll address how to align your purpose with strategy in order to make the best decisions for your bank. Lisa is recognized internationally as a sales and leadership consultant and for creating the...

According to St. Meyer & Hubbard, 57% of the loans that go to committee get rejected. How will machine learning shape the way banks do commercial lending in the future?  In this episode, you'll hear from the CEO of PrecisionLender, Carl Ryden and managing partner at Georgian Partners, Justin Lafayette about ways that banks can use artificial intelligence to cut costs, save time and improve efficie...

The best banks don't look at efficiency as merely a way to cut down on something - costs, time, etc. - they also look at it as a way to free up resources to do something else. Mort O'Sullivan of ARCA will talk about this. ARCA makes cash recycling machines, which have the dual purpose of speeding up transactions at branches while also freeing up tellers to be more to their customers than just bean...

Banks spend as much as 70% of their total technology budget on maintaining their core systems, but that's not where value is created. In this episode, Jim Young and Dallas Wells share the latest chapter of Earn It: Building Your Bank's Brand One Relationship at a Time.

Understanding decision psychology could be the difference between winning clients or watching them go elsewhere. In this podcast, Matthew Jackson of Simon-Kucher & Partners will look at the psychological side of presenting your offer and its pricing, and share insights on client buying behavior. 

In order to be successful, a bank relies on processes. However, it can be difficult to build one that addresses a real problem and actually gets adopted. In this episode, Dallas Wells and Jim Young explore how bank's can develop a Minimum Viable Process (MVP) to achieve success.

When it comes to buying bank technology, some banks have a tendency to be overly cautious. Other banks may bite off far more than they can chew. And then there are banks who get it just right. In this episode, Dallas Wells chats with Pam Hannett from Silverline and Bryan Lee from Salesforce about what the right balance is when purchasing new technology for the bank.

Sometimes, the best deals are the ones you don't make. In this episode, Todd Classen from Moody's Analytics shares a personal story of how a banker saved his family farm by refusing his father a loan. 

When it comes to your lending team, choose transparency. Giving out information, rather than hoarding it, empowers your lenders and gains the trust of your customers. In Chapter 7, you'll learn about the downside of withholding information and why successful banks aren't just transparent internally; they're open with their customers too.

Why is haggling so prevalent in car purchasing? People are not comfortable having those conversations, and yet the customer-buying experience at a car dealership is known for it. Dallas Wells and Jim Young discuss how this is translated into the commercial loan negotiation process.

In this competitive market, borrowers have options. Does your bank consistently find itself as the last resort that borrowers go to for that ultra-low rate? In this episode, George Neal and Jim Young will share insights from our latest white paper about how the best banks serve their community as more than just a commodity.