The Purposeful Banker

In this episode, Jim Young chats with Travis Engebretsen, VP of Strategy at Seacoast Bank. Engebretsen recently wrote a piece on how a well-defined value prop that points to the customer is what will distinguish one bank from the others. The two discuss how a bank can create a customer-centric value prop and talk through the do's and don'ts. They also discuss how to buy technology effectively and...

(REBROADCAST) It's common practice in the banking industry to design for the average customer. In this podcast, Carl Ryden shares why you should design experiences for the edges instead.

There is a lot of content out there on banking, specifically retail banking. But when it comes to commercial banking, there isn't as much thought leadership. Seeing this gap, we decided to puts our thoughts, beliefs, and approaches on commercial banking into a book. In this podcast we talk about the origin of the book, the topics covered within the book, and how to get your copy of Earn It: Buildi...

This episode topic is a bit different from topics of the past, but it builds off our BankOnPurpose panel discussion on hiring and retaining talent at banks. When it comes to hiring, training, leading, and ultimately helping employees - especially women - rise to levels of leadership, there are many aspects that come into play for banks. These include the bank's view on diversity and what women can...

With experience in a money center bank, at a large asset manager, in specialty finance, and having underwritten billions of dollars in commercial real estate loans, Katharine Briggs joins us to talk about how to avoid originating a bad loan. She shares tactics that will help you mitigate the factors that lead to bad loan origination, the impact originating a bad loan has on your bank and your rela...

Making the decision to store your data in the cloud can be overwhelming, but it doesn't have to be. Jim Young sits down with Chelsea Marshall, Trust and Security Specialist at PrecisionLender, to discuss common misconceptions about the cloud as it relates to on premises solutions and data security. 

User Experience (UX) affects each piece of your organization and is a distinguishing factor in creating a better experience for your customer. In this episode, Jim Young sits down with Amanda Stockwell, President of Stockwell Strategy, to discuss the importance of UX at your organization, how you can create parameters for successful UX, and each individual's role in the process. 

Jim Young sits down with Dustin Minarchick of CNB Bank, winner of the Up & Comer Award at BankOnPurpose 2017. After many years of success in a Credit Analyst role, Dustin made the jump to a Commercial/Retail Lending Officer and has thrived. In less than a year, he generated $10,563,000 in new business spread across a staggering 125 relationships. At an average of 2.5 new relationships a week, in a...

Jim Young sits down with Trevor Lewis of Los Alamos National Bank, winner of the first annual Trophy Deal of the Year award at BankOnPurpose 2017.  Trevor worked with the developers and their legal council for close to six months to get a structure that would work for the developer, the bank, and the various government entities. He balanced the needs of all parties involved and allowed his passion...

FOMO, or the fear of missing out, is a term frequently used in discussions about social interactions. For example, it's the reason we check our phones immediately when a notification pops up. But how does it relate to banks and, more specifically, buying bank technology? Dallas Wells, Chief Success Officer at PrecisionLender, sits down with Jim Young to share his thoughts.

Maria Abbe sits down with Katie Wirka, Lead Client Support Specialist at PrecisionLender, to discuss some of the recent trends in the world of customer support. We'll cover each of the following: 1. Switching from reactive to proactive support. 2. Encouraging empathy in client interactions. 3. Using new technologies (AI, predictive analytics, natural language processing).

Dallas Wells, Chief Success Officer at PrecisionLender, sits down with Jim Young to discuss the positive powers of peer pressure - beginning first with its role in the Montgomery Bus Boycotts, where peer pressure helped a social cause spread. They'll also explain what it looks like in a bank when peer pressure is helping positive habits form - and how your bank can use peer pressure to achieve pos...

How could a bank benefit from partnering with a restaurant management software company? To start, it would provide access to actionable, industry-specific data and insights that would otherwise be unavailable. Dallas Wells, our Chief Success Officer, joins us to discuss this and other benefits for banks who choose to partner with tech, not just fintech. 

Jim Young sits down with Dallas Wells, Chief Success Officer at PrecisionLender, to discuss common points of confusion we've seen around the idea of Artificial Intelligence in Commercial Banks.  AI is just bots AI is for retail, not commercial Data used by an AI will be visible to other banks AI will replace Relationship Managers and their interactions with customers AI is still 5-10 years out

Fintech is changing the financial services industry, and simply executing yesterday's tactics a little bit better is no longer sufficient in this era of digital disruption.  In this podcast, JP Nicols, Managing Director of the FinTech Forge, will share how the most innovative organizations in the world innovate on purpose to create better outcomes for their customers and for their companies.

Jim Young sits down with Dallas Wells, our Chief Success Officer, to discuss Dallas' recent blog post about the 7 Deadly Sins of Pricing. You'll learn about each one, diving in deeper on a few of them to talk about real-world examples from Dallas' experience working at and with banks. 

Maria Abbe sits down with Mike Schaefer, Director of Talent Acquisition at PrecisionLender, to discuss best hiring practices for banks.  Takeaways for this episode include: - How your bank can approach hiring. - How to maintain and grow your organization's culture through strong hiring practices. - Some insight into how PrecisionLender looks at hiring. 

In this podcast, we sit down with Kevin McNamara, president of Vertical IQ, as he shares with us how to build a successful sales process. You'll learn what a successful sales process looks like and how to make sure that what you build sticks within your organization.

This week, George Neal, Chief Analytics Officer at PrecisionLender, sits down for a second time with Maria Abbe to answer some of your questions about cleaning up and better leveraging your data.

No one ever wants to think the worst can happen, but when undertaking a project that requires valuable time and resources, you'll make the most of your investment if you give some thought to a plan B. Dallas Wells, EVP of Banking Strategies, and Jessica Stone, Director of Client Success, talk through some of their experiences at PrecisionLender and beyond that have led them to put effort into back...

In this podcast, we sit down with Jack Hubbard, Chairman and Chief Sales Officer of St. Meyer & Hubbard, as he shares with us what it means to become a Resource Manager. You'll learn how to shift your current sales approach to better serve your customers in this fast-paced and ever changing world. 

In this podcast, Maria Abbe sits down with Megan Fielman, Senior IT Audit & Compliance Manager at PrecisionLender, to discuss best practices for handling a vendor risk assessment, and why a partnership with your vendors is crucial when it comes to security.

Data is a key differentiating factor for all organizations. Knowing where your data is unique, and where there is sufficient data to draw distinction is critical to moving data from dead weight to working asset. Data quality requires work, which is best factored into project timelines and included in workflows. Operationally, data correction should have a priority in any data driven organization.

On rare occasions, we'll dedicate an episode to something new in our pricing platform, but it's really got to be special to stray from our usual programming. The background behind the creation of Andi fits the bill. In this podcast, Jim Young and Carl Ryden talk about how banks can unlock the potential of artificial intelligence and machine learning.

It's common practice in the banking industry to design for the average customer. In this podcast, Carl Ryden shares why you should design experiences for the edges instead.