The Property Management Podcast with That Property Mum

There are moments in life when you realise the biggest thing standing between where you are and where you want to be isn't your workload, your business or even your circumstances–it's the story you've been telling yourself. In this deeply personal episode, I share the journey that has taken me from one of the darkest periods of my life to buying my own home at 53, and why the most important work I...

For a long time, I wore the chaos in my business like a badge of honour. I knew where everything was, I could solve every problem, and everyone relied on me. But what I eventually realised was that being needed for everything wasn't a strength–it was the very thing preventing my business from growing. In this episode, I share my own journey from overwhelming and reactive management to building sys...

Standing out in property management has never been more challenging. With so many agencies competing for attention online, it’s becoming increasingly difficult to create a genuine point of difference that landlords and tenants actually notice. When I sat down with Tom Dorawa from Virtual Tour Creators, we explored how technology is changing the way agencies market properties and why presentation h...

AI isn’t coming for our jobs–but it is changing the way we work. In this episode, I share my perspective on artificial intelligence and why I believe the real opportunity for property managers isn’t replacement, it’s amplification. Over the past year, I’ve been integrating AI into my businesses in ways that are helping us move faster, make better decisions, and create more space for the work that...

One of the biggest lessons I learned early in my property management career was that delivering value and communicating value are two very different things. In this episode, I share the simple but powerful strategy that helped me retain investors for years, even through market uncertainty, staff changes, and growing competition. Drawing on my background in marketing and communication, I explain wh...

There’s a quiet shift happening in property management right now – and it’s the move away from transactional service toward something far more meaningful. In this thoughtful conversation, I’m joined by Jenny Lock from K & Lo Property Co, who shares why relationship-driven property management is becoming the future of our industry. Together, we unpack the impact of client experience, the import...

There’s a side of property management we don’t speak about nearly enough – the emotional load, the vulnerability, and the quiet moments where instinct becomes your greatest safety tool. In this deeply honest conversation with experienced property management professional Kallista Tzirvelakis, we shine a light on the realities many property managers have experienced but rarely voice out loud. From s...

In this deeply honest and thought-provoking conversation, I sat down with Melissa Hickson to explore a side of property management that so many professionals experience but rarely speak about openly – nervous system dysregulation, chronic stress, and the emotional toll of constantly operating in survival mode. Together, we unpack the invisible pressure so many property managers carry while jugglin...

Patrick Mears shares a refreshingly honest perspective on what success in property management can actually look like – and it’s not always tied to bigger portfolios, larger teams or chasing endless growth. After years of building his business, Patrick reached a turning point where he realised that more management didn’t automatically equal more freedom, profit or happiness. Instead, he made the co...

Growing a business can look strong and successful from the outside, but what’s happening behind the scenes often tells a very different story. In this episode, I sit down with Elizabeth Hood, founder of Elite Real Estate, to unpack the reality of building a business while navigating some of life’s toughest challenges. From launching her agency with limited resources to facing personal loss, single...

Building a high-performing business isn’t about doing more–it’s about doing the right things, consistently and with clarity. When I sat down with Maria Findikakis, we explored what really sits behind businesses that grow without burning out their people. With decades of experience across sales, leadership, and business ownership, Maria brings a practical, no-nonsense perspective to what actually w...

Calm in a crisis isn’t about personality–it’s about intention, self-awareness, and leadership. I’m joined by Amy, General Manager at McGrath Blackburn, who brings more than 20 years of experience across every facet of real estate from reception through to senior leadership. That breadth of experience shows in the way she leads today: grounded, measured, and deeply aware of the impact her response...

Change in property management isn’t slowing down–and if anything, it’s accelerating. In this conversation with Kasey Lawrence from The Rental Network, one of Australia’s leading voices in property management training and reform, we unpacked a powerful truth: change itself isn’t the problem… It's how we approach it. When we shift from reacting to leading, everything starts to feel more manageable....

Understanding your numbers is one of the most important shifts a property management business owner can make, because financial confidence changes the way you lead, grow and plan ahead. This conversation with Travis Whelan unpacks the difference between being busy and being financially solid, showing why clear reporting, clean data and a real grasp of your business performance matter so much. Ther...

Sarah Smith’s journey is a powerful reminder that growth in business is rarely about waiting for the right moment – it’s about deciding, committing and backing yourself before you feel ready. From starting at her dining room table with a whiteboard and a clear target, to building rapid momentum through disciplined action, her story highlights what’s possible when strategy meets consistency. There’...

The idea of becoming an attraction agent sounds simple, but in reality it requires a very different approach to how many businesses operate day to day. Instead of constantly chasing leads, referrals and growth, the focus shifts to building a presence where opportunities come to you. This conversation explores what actually drives that shift – from how you show up in your market, to how you communi...

Technology is moving fast, but speed alone is not the goal. What matters is whether the tools we adopt are genuinely reducing the low-value, repetitive work that keeps property managers stuck in constant reaction mode. This conversation explores the difference between software that simply creates more task lists and software that actually removes friction, automates decision pathways, and frees up...

Working in property management can sometimes feel like a nonstop balancing act. There are clients to support, properties to manage, emails piling up, and expectations coming from every direction. When the pressure keeps building, it’s easy to slip into survival mode and believe that stress is simply part of the job. In this episode, I explore why constantly talking about burnout isn’t moving the i...

After spending three weeks co-hosting the NEXT conference across Perth, Brisbane, and Melbourne, I walked away with a perspective shift that I didn’t expect. Working alongside four other coaches with completely different strengths challenged me to reflect on collaboration, leadership, and what it really takes to create something meaningful in our industry. This episode is a behind-the-scenes look...

On the outside, everything can look successful. The brand is strong. The team is in place. The numbers might even be growing. But behind closed doors? It can feel like chaos, doubt and quiet damage control. In this episode, I sit down with Jaharn Torok, Principal of Ray White Lithgow, to talk about the season where things weren’t running smoothly – when the right people weren’t in the right seats,...

If I were launching a property management business in 2026, I would approach it from a completely different lens – shaped by experience, hard lessons, industry shifts, and the realities of burnout that so many leaders quietly carry. The conversation unpacks what I would prioritise first, why identity matters more than income in the early stages, and how getting clear on who you want to be as a lea...

Burnout doesn’t happen overnight, and in this episode I’m sharing what it really looked like for me when the pressure, pace, and constant demands of property management became too much. I talk openly about reaching a point where my business was running my life, not the other way around, and why that moment forced me to rethink how I was operating, leading, and showing up both professionally and pe...

Showing up online can feel exhausting when you’re doing all the “right” things and still not seeing traction. In this episode, I’m unpacking one of the biggest questions I hear from property managers and business owners right now: should you be building a corporate brand or a personal brand? With social platforms more crowded than ever, visibility isn’t about being louder or more polished – it’s a...

Running a property management business can feel like a constant juggle. Serving clients, managing a team, and trying to hold everything together behind the scenes. And when burnout creeps in or financial pressure builds, it’s no surprise that many business owners start to wonder… is it time to sell? In this episode, we’re diving into the future of rent roll sales and acquisitions. What’s shifting,...

The world of property management has changed dramatically–and fast. In this episode, I’m diving into what the future of property management looks like and why average service and outdated systems just don’t cut it anymore. With rising expectations from clients, tenants, and teams, staying relevant and profitable means we need to do things differently. I’m sharing why customer experience is everyth...