The Product Experience

It can be tough, even at the best of times, to remain engaged at work – to find a community of people to share with and learn from. Emily Webber’s seen this in action and has started (and nurtured) successful communities both at work and at home. In this rerun podcast episode, she joined Lily and Randy to go deeper into how to build great communities with remote teams. Featured Links: Follow Emily...

It's a common saying that 'ego is the biggest product killer'. In this weeks' podcast episode, CPO at R-Zero, Tony Poon, delves into a discussion with Lily and Randy about how to ensure that your ego doesn't get in the way of discovering and managing the best products.  Featured Links: Follow Tony on LinkedIn and Twitter | R-Zero | Understanding the Id, Ego, and Superego i...

This week on The Product Experience the topic of choice was product discovery. However, with both of our hosts having worked extensively in this subject area before, they decided to hijack this episode and take on the topic all to themselves... For this special episode, Randy Silver and Lily Smith share their best tips on customer interaction and product discovery from their combined product knowl...

We all know what OKRs are. Most of us use them or have tried to at some point. But it’s a much smaller group that have used OKRs well, and for their intended purpose. Natalija Hellesoe, co-author of OKRs at the Center, joins us on the podcast to chat about taking your practice to the [...] Read more » Follow Natalija on LinkedIn and Twitter | OKRs at the Centre website | Natalija's virtual me...

It seems like everyone on the product scene is about launching brand new products in large organisations, however, we speak with Ben Sehl, Senior Product Lead from Shopify to find out key things to do this in the most effective way.  Featured Links: Follow Ben on LinkedIn and Twitter | Shopify CEO Toby Lutke on Twitter | Hydrogen | Hydrogen - StackBlitz | 'Transparency, participation and coll...

We jump right back into where we left on in part two of this series with experience product coach Itamar Gilad. We carry on discussing evidence-based decisions, and how this approach can enable teams to achieve key product goals. Featured Links: Follow Itamar on LinkedIn and Twitter | Itamar's website | 'Idea Prioritization with ICE and the Confidence Meter' piece | Sign up for Itam...

In part one of two of this podcast series, we spoke with experienced product expert Itamar Gilad to find out more about evidence-based decisions, ideas, and key product goals.  Featured Links: Follow Itamar on LinkedIn and Twitter | Itamar's website | 'Idea Prioritization with ICE and the Confidence Meter' piece | Sign up for Itamar's newsletter Our Hosts Lily Smith enjoys work...

We all know what product design is but what does inclusive design, and why does it need to be a priority for product managers? On this week's podcast, we were joined by Saielle DaSilver, Director of User Experience at Cazoo to talk all about designing products for people who might face limitations when using your product.  Featured Links: Follow Saielle on LinkedIn and Twitter | Saielle'...

What's it like launching new products within a big organisation like Ocado? In this weeks' podcast Lily and Randy sat down with Hannah Gibson, Chief Product Officer at Ocado Technology to discuss her experiences in product management over the past 10 years at her organisation, and the key lessons learned from launching a new product inside a much bigger establishment.  Featured Links: Fo...

How can product managers get more work done by doing less? On this weeks’ podcast, we spoke with Jim Morris, Founder of The Product Discovery Team about the benefits of having a team-led approach to research, and how that can be an effective way to collaborate effectively and improve your product over time. Featured Links: Follow Jim on LinkedIn and Twitter | Product Discovery Group | Watch '...

What is the secret to succeeding in the product management craft? In this podcast episode, we were joined by Enterprising Senior Product Manager, Ronke Majekodunmi to discuss how building relationships are a key asset to developing your product career, and how to master the art of developing alliances.    Featured Links: Follow Ronke on LinkedIn and Twitter | Ronke's website | Ronke's po...

In this weeks' podcast, we jump straight back into our chat with Daniel Harris about customer-centricity and developing that mindset in product management. Let's get straight back to the chat! Go check out part one of this conversation if you missed it.  Featured Links: Follow Daniel on LinkedIn and Twitter | 'The State of Customer Centricty' model at CX Partners | 'Develo...

Customer centricity is about bringing the human dimension to everything that you do with your product. To create that process, you need to create an environment where product managers can innovate and thrive. Daniel Harris, Experience Strategy Director at cxpartners joins us on the podcast to talk all about how to deliver that great customer experience to all who invest if your product. Featured L...

Matt Walton was one of the founders of FutureLearn, where he scaled the product team and organisation from nothing to the significant player in online education that it is today. Along the way, he learned a lot about continuous improvement of both the product and the processes for building it – including the use of four different types of retrospectives. He joins us on the podcast to level up our...

What does a good Hypothesis look like in product and what does it include? In this weeks' podcast episode, Lily and Randy say down with  Mark Tsirekas, VP of Product at ZOE to discuss both the scientific and the non-scientific methods behind hypothesis and testing. Featured Links: Follow Mark on LinkedIn and Twitter | Zoe are hiring - work with Mark! | Mark's website MTsireud Our Hosts L...

Experienced product manager and technology expert Rick Klau, currently California's Chief Technology Innovation Officer sat down with Lily and Randy on the podcast this week to discuss innovation in government throughout the Covid-19 pandemic. They also had time to share insights on OKRs and frameworks in product management. Featured Links: Follow Rick on LinkedIn and Twitter | California Des...

On this week's podcast, we speak to Lily Smith, Head of Product and Gro....wait...that name sounds familiar?  For this special episode on the podcast experience, we decided to turn the tables and interview our very own podcast host, Lily Smith, Head of Product Growth at Bower Collective.  With her many years of experience working in product management as well as listening to key insights from...

What it's like to join a new company and set up a new product from the start. On this weeks' podcast, we spoke to Maggie Crowley all about her experiences during this process. We also had some time to discuss hypotheses and testing in product. Featured Links: Follow Maggie on LinkedIn and Twitter | Work with Maggie at Charlie Health | 'Build With Maggie Crowley' podcast Our Hos...

In recent years the Fintech industry has exploded with many product managers delving into this fast-growing sector. However, what would it be like to pack up all of your things and land a Fintech job in a  completely new continent? On this week's podcast, we spoke with. Makera Kigarada, Principal Product Manager at Fintech start-up M-KOPA to hear about how he got started in the new market as...

What is an OODA loop and how can it be used in product management? OODA stands for observe, orient, decide, and act . In this week's podcast, Kausambi Manjita, Co-Founder and CEO of Mason joins us to talk all about this military concept and how it has been a useful asset in building products and scaling a SaaS business.    Featured Links: Follow Kausambi on LinkedIn and Twitter | Mason - the...

In this episode of The Product Experience, Todd Olson, co-founder and CEO of Pendo, reveals how he climbed the leadership ladder and shares his advice for anyone keen to do the same. Featured Links: Follow Todd on LinkedIn and Twitter | Pendo - The Product-Led Organization Digital Workshop | Todd's book 'The Product-Led Organization' | Patrick Thean's book 'Rhythm - How to...

If a product manager is doing their job really well, they will be invisible and the results will speak for themselves. In this rebroadcasted podcast episode, product coach, consultant, and author speaks with Lily and Randy about the product management craft and how the best product managers do their job really well. Listener of The Product Experience? We need your help! Fill out this short survey...

What is the secret to exponential product growth? Daphne Tideman, growth coach joins us on the podcast this week to talk all about how Product/market fit, the importance of business/channel models, and where companies go wrong when looking to grow their products. Listener of The Product Experience? We need your help! Fill out this short survey to help us improve the overall experience of our commu...

If used well, machine learning (ML) can be a key tool to gain the most effective data about your users. However, how do you conclude if it's the right approach for your product and teams? We spoke with Ha Phan, Director of Discovery Products at Pluralsight, to develop a stronger understanding of how we can best use ML in product management.   Featured Links: Follow Ha on LinkedIn and Twitter...

Releasing new products and features are a routine part of a product manager's craft. But what are the keys to a successful product launch, and how do you make sure you have all the right components upon release? We spoke to launch expert, Derek Osgood, to gain all of the key insights. Featured Links: Follow Derek on LinkedIn and Twitter | Derek's website | Ignition - The first dedicated...