The PayOff Podcast - Sponsored by Quantrax Corporation

What separates a successful collections chatbot from one that creates more problems than it solves? In this episode of The Payoff Podcast, brought to you by Quantrax , host Andrew Wahl sits down with David Byrne to unpack how chatbots are transforming the collections industry—and why thoughtful implementation matters more than ever. David shares practical insights on building chatbot strategies th...

In this episode of The Payoff Podcast , Andrew Wall speaks with Michael Lamm of Corporate Advisory Solutions about how outdated systems, poor data hygiene, and inefficient workflows can lower EBITDA and reduce sale value. Michael shares what buyers look for in collections and debt recovery businesses—and the practical steps you can take to modernize operations, improve performance, and increase yo...

In this episode of The Payoff Podcast, brought to you by Quantrax, we sit down with industry veteran Steve Roberto to explore how debt collection agencies can adapt, compete, and lead through rapid change. With more than four decades of experience, Steve shares his journey from starting as a collector at 18 to helping shape modern, technology-enabled collections. The conversation cuts through the...