The PaymentsJournal Podcast

Thanks in large part to COVID-19, global digital wallet usage surged three years ahead of expectations in 2020. As a result, it is now more important than ever for merchants to provide an easy, frictionless payment experience. Consumers must be able to pay how and where they want, and at all points of engagement with […] The post Digital Wallets Are in Store for In-Store Shopping appeared fi...

The cross-border payments market is seeing an influx of new players that are bringing with them both new payment options and cross-border value-added services. To make the most of the partnerships these new companies offer, banks must rethink their own cross-border operating models. To learn more about the state of the cross-border payment market and […] The post Why Banks Need to Rethink Th...

The concept of the digital wallet has been around for about 20 years, but it took until recently for digital wallet use to become commonplace. COVID-19 has fast-tracked changing consumer lifestyles, leading many to embrace a digital-first approach to payments and accelerating digital wallet use. Financial institutions should meet these preferences by making it simple […] The post Unlocking D...

The global pandemic paved the way for the acceleration of digital payments. Now, adoption of this technology has been expedited. Businesses are both considering and implementing a variety of ways to deploy digital payments at a higher rate than ever before. To further discuss how businesses can utilize digital payments and how to overcome any […] The post The Case for Digital Payments appear...

The concept of fraud risk is nothing new, but the amount of fraud happening in an increasingly digital world certainly is. In recent years, and especially since the new normal that emerged in the wake of the global pandemic and the subsequent increase in on-demand technology, nearly every consumer has developed a digital footprint. While […] The post Is Device Intelligence Enough to Keep Bad...

The world is evolving at a rapid pace, and payments are no exception. For the fintech industry, this exponential growth highlights the need to address back-office challenges and inefficiencies. To do so successfully, fintechs must take a holistic approach to financial controls. To learn more about how fintechs should approach back-office modernization, PaymentsJournal sat down […] The post W...

Financial institutions are under growing pressure to adapt to a rapidly changing market and operate efficiently. The cost and complexity of maintaining multiple legacy systems can be overwhelming and resource intensive. If approached strategically, payment hubs can solve the challenge financial institutions face managing and maintaining existing infrastructure, as well as building capability to ad...

On May 19, 2021, the United Kingdom’s Information Commissioner’s Office (ICO) announced that behavioral biometrics is an acceptable second factor to comply with PSD2 strong customer authentication requirements for processing e-commerce transactions. To learn more about what this announcement means and how organizations can move forward in their SCA compliance journey, PaymentsJournal sat down with...

COVID-19 led to accelerated digitization globally, which subsequently and unsurprisingly resulted in an increase in fraudulent activity. To combat the rise in fraud, Refinitiv recently combined World-Check, its risk intelligence solution, with GIACT’s EPIC Platform, which Refinitiv acquired in late 2020, via single API. Not only will the combined solution make organizations (along with their [&#82...

Internet-connected, contactless smart-terminals are buzzing in the payments industry. These devices are ideal for enabling a wide range of payment options, and the omnichannel, “sticky,” and cost-effective value-added solutions (VASs) that small and medium business (SMB) merchants desperately need. But what are they, and how can providers take advantage of all they have to offer? […] The pos...

To say merchants had a lot on their plates in 2020 would be an understatement. Brick-and-mortar companies had to shift online rapidly to stay afloat in the era of COVID-19. Others had an established e-commerce presence but were not prepared for the spike in online traffic and the onslaught of fraud that came with it. […] The post How Merchants Can Fight the Growing Threat of Fraud in 2021 an...

COVID-19 has deepened our reliance on digital tools. Customers have new expectations when it comes to digital experiences, and businesses must consider and adapt to these expectations in order to continue to thrive in this “new normal.” To discuss what these changes mean for consumers and businesses, and how financial institutions (FIs) can put their […] The post The Future of Digital Consum...

The COVID-19 pandemic has been the catalyst for a slew of changes in consumer behavior, including the search for more ways to budget and improve finances. Online purchases are growing exponentially, and buy now, pay later (BNPL) is quickly becoming mainstream in the payments industry for its flexibility and ease of use. Recognizing that the […] The post New Buy Now, Pay Later Solution Is Ena...

Disruption is an ever-present threat in the banking industry as cutting-edge fintechs and solutions providers offer technology that streamlines the customer experience. But this doesn’t mean banks are doomed to fall behind. By leveraging an open-platform approach, collaborating with other industry players, and harnessing data, banks can turn the tide on disruption and come out […] The post F...

Key Performance Indicators (KPIs) are a set of metrics that are used to measure several things. They can tell retailers about the overall health of their loyalty and payments programs or show business owners where they should invest more of their capital. Knowing how to use the customers’ data to measure the success of certain […] The post Retail Operators Can Up Their Revenue by Using KPIs...

Because of perpetual advancements in technology, the way people conduct their day-to-day activities is always changing. What once required a visit to the bank can now be done by taking a picture of a check or a swiftly transferring funds from a savings to a checking account through a mobile app. While fintechs have been […] The post CO-OP Financial Services Helps CUs Keep Up with the Times a...

Consumer payments are becoming more and more invisible. People can now do things like order food and have it delivered without ever pulling out cash or a credit or debit card. As more fintechs popup with services that offer frictionless payments for customers, banks and issuers struggle to remain in the game.  To further discuss […] The post Traditional Banks Are Getting a Digital Makeo...

The demand for real-time payments is on the rise. With that increase in demand comes an inevitable rise in disputes. While managing disputes is relatively straightforward for card-based transactions, that is not the case for real-time payments. As consumers continue to flock towards real-time platforms, the need for better dispute processing is becoming more apparent. […] The post Indisputab...

With consumer behavior increasingly favoring digital channels in the wake of COVID-19, credit card disputes and chargebacks are on the rise. To minimize their impacts, issuers need to prioritize dispute management solutions that prevent chargebacks before they happen.  To learn more about how to prevent chargebacks with consumer transaction clarity, PaymentsJournal sat down with Lee […]...

It’s undeniable: open banking is coming to the United States. Ultimately, its arrival will revolutionize both consumer and business finance and improve the Software as a Service (SaaS) customer lifecycle from start to finish. To learn more about how and why SaaS businesses should channel the power of open banking, PaymentsJournal sat down with Andrew […] The post Now Is the Time for SaaS Bus...

In many financial services organizations, the payments value chain spans across a slew of systems, teams, and rails. This can make it difficult to create a holistic end-to-end view of business operations and understand which parts of the organization could benefit from process automation. Recognizing this, the financial services consultancy firm Capco, which was founded […] The post Improvin...

The global gaming industry grew substantially in 2020, in part due to the pandemic. Consumers are also engaging with gaming in new ways, shifting to online and mobile channels and making payments through microtransactions and donations to streamers. With that industry growth and evolving engagement has come a need to increase engagement with gaming content […] The post Boosting the Video Gam...

The global pandemic certainly highlighted the necessity of thorough, sophisticated research. In a year’s time, numerous scientific powerhouses produced a safe, effective vaccine that is expected to ultimately put an end to all COVID-19 related restrictions. Yet, the medical industry is not the only field that proved just how essential good research is to finding […] The post Mercator Advisor...

Offering full services to new customers can be risky for financial institutions. For customers, it’s challenging to establish credentials and deposit history from day one. How can financial institutions address the cash flow needs of their new accountholders?  To learn more, PaymentsJournal sat down with Rayleen Lindquist, Director of Product Management, Deposit Liquidity Solutions at [&#8230...

Last week, President Biden signed an executive order urging the CFPB to grant consumers full control over their financial data. Doing so, the White House contends, will empower consumers by making it easier and more cost-effective to switch banks and lenders. The executive order concerning access to financial data—which was just one part of a […] The post Can You Pay My Bills? BillGO Can Cer...