The Ops Experts Club Podcast

Summary: Great businesses don't just hire talented people, they help them grow. In this episode, Aaron Hovivian and Terryn Turner share practical ways to build a culture of learning through mentorship, leadership, and ongoing education that keeps teams engaged and growing. Want to develop stronger leaders and create a team that sticks? This episode is packed with simple ideas you can start applyin...

SUMMARY: Most business owners chase more sales without ever looking at what they're already spending. In this episode, Aaron and Terryn break down where small businesses leak money without realizing it, from forgotten software subscriptions to mismanaged time and underused incentive programs. They share practical ways to audit your spending, free up cash, and decide what's actually worth keeping....

Summary: In this episode of the Ops Experts Club podcast, Aaron Hovivian and Terryn Turner discuss the "prescription" every entrepreneur needs: consistent systems. They unpack how shiny object syndrome, constant new ideas, and sudden shifts in priorities can create chaos for teams, especially when entrepreneurs are moving faster than their people can process. Instead of leaving teams overwhelmed b...

Summary: In this episode of the Ops Experts Club podcast, Aaron Hovivian and Terryn Turner talk through the importance of SOPs, recruiting, delegation, and building roles with clarity before hiring. They explain why businesses often feel pressure to hire quickly when things are on fire, but without clear standard operating procedures, org chart planning, and role expectations, new hires can end up...

Summary: In this episode of the Ops Experts Club podcast, Aaron Hovivian and Terryn Turner discuss the importance of evaluating your team, auditing workflows, and asking the right operational questions before automatically assuming growth requires more hiring. Using examples from real businesses and clients, they explore how fast-moving companies can slowly drift into inefficient habits, outdated...

Summary: In this episode of the Ops Experts Club podcast, Aaron Hovivian and Terryn Turner unpack one of the most overlooked areas in business operations: vendor payments, contract management, and approval systems. They dive into the dangers of blindly paying invoices without proper checks and balances, sharing real examples of businesses that were unknowingly exposed to duplicate billing, disorga...

In this episode of the Ops Experts Club podcast, Aaron Hovivian and Terryn Turner dive into the importance of investing in people through intentional training, leadership development, and company culture. They discuss how many businesses focus heavily on hiring but often overlook what happens after onboarding, leaving employees without the tools, support, or growth opportunities they need to succe...

SUMMARY: Aaron and Terryn tackle one of the most expensive decisions entrepreneurs get wrong: hiring full time when fractional would serve them better. They run through a rapid-fire breakdown of common roles including executive assistants, finance team, customer support, and tech, and call out exactly when each one makes sense as a fractional hire versus an internal employee. They also get into th...

SUMMARY: Aaron and Terryn walk listeners through the free Gap Analyzer quiz, a nine-question tool built from 12 years of being under the hood of dozens of businesses. They break down each question in real time, unpacking why things like labor percentage, tech stack bloat, and whether the right people are in the right seats matter more than most visionaries realize. It is a practical, no-pressure w...

SUMMARY: Aaron, Terryn, and finance specialist Tabby Kler dig into one of the most practical conversations happening in business right now: where does AI actually fit, and where do you still need real people? From using Claude to build reconciliation templates in seconds to turning a departing employee's entire email archive into a searchable company resource, they walk through real use cases that...

SUMMARY: Aaron and Terryn make the case for the one thing that cuts through business chaos faster than anything else: a real operating system. They dig into EOS, the Entrepreneurial Operating System from the book Traction, and break down why visionaries who run on gut instinct and new ideas desperately need a consistent weekly meeting structure that holds everyone accountable to real numbers and r...

SUMMARY: Aaron, Terryn, and recruiting specialist Taylor Longden pull back the curtain on what a real recruiting process looks like from start to finish. From crafting the right job post and filtering through hundreds of applicants to asking the questions that actually reveal whether someone is the right fit, they break down every step The Collab Team uses to take the guesswork out of hiring. They...

SUMMARY: Aaron, Terryn, and Brandon Turley pull back the curtain on one of the most overlooked tools in business operations: the internal audit. They dig into the Gap Analyzer, a tool the Collab team built to give business owners a clear, honest picture of how their team is actually spending time versus how they think they are. From uncovering overlapping roles and outdated job descriptions to sur...

SUMMARY: Aaron and Terryn bring in Collab Team finance expert Stephanie Blodgett to tackle one of the messiest pain points hiding inside growing businesses: accounts payable chaos. From establishing a simple payment schedule to picking the right platform and building SOPs your team can actually hand off, they break down how to stop the financial fire drill and start running a process that scales....

SUMMARY: Aaron and Terryn tackle one of the biggest Achilles heels they see with visionaries: the addiction to chasing shiny new ideas instead of doubling down on what already works. Before you blow up the playbook, they challenge you to get the right people in a room and do the real fact-finding first. Why isn't this working, and what small tweak could get it moving again? An object in motion sta...

SUMMARY: This episode dives into why traditional "pep talks" don't actually motivate teams, and what to do instead. Aaron and Terryn break down the reality that consistent motivation comes from clear, structured incentivization, not emotional speeches or reactive feedback. They explore how leaders can align team behavior with business goals by defining measurable outcomes, whether that's increasin...

SUMMARY: In this episode of the Ops Experts Club, Aaron & Terryn break down the value of  quarterly employee evaluations and how a simple framework can help leaders stay aligned with their teams. They discuss the "555" evaluation method from the Entrepreneurial Operating System (EOS), which focuses on three key areas: how well team members embody the company's core values, how they're performing i...

SUMMARY: In this episode of Ops Experts Club , Aaron Hovivian and Terryn Turner discuss the important shift from working in tasks to thinking in systems—a transition that helps move someone from an assistant role into a true operator role. They explain that task-based work is reactive and often overwhelming, while systems create structure, repeatability, and efficiency. By building processes for r...

SUMMARY: In this episode, Aaron and Terryn Turner unpack why Standard Operating Procedures (SOPs) matter, even though they're not the most exciting part of running a business. They explain how SOPs protect teams from knowledge gaps when someone is unavailable, reduce chaos during handoffs, and increase a company's long-term value—especially when preparing for growth or a potential sale. The hosts...

SUMMARY: In this episode of Ops Experts Club, Aaron and Terryn break down what separates "flash-in-the-pan" visionaries from leaders who build long-term, sustainable success. They unpack how trends can fuel short-term growth, but lasting impact comes from choosing a large enough target market, designing a clear customer ascension path, and avoiding one-and-done offers. Using Dr. Dharius Daniels as...

SUMMARY: In this episode, Aaron and Terryn unpack why operations only feels "boring" when teams get stuck in loops or over-systemize without fresh challenges. They share how staying engaged in ops requires intentionally creating space for new problems to solve—delegating repeatable work, developing people underneath you, and continuously taking on new projects that re-engage your brain. The conver...

SUMMARY: In this episode, Aaron and Terryn break down why many businesses struggle to increase top-line revenue, even when demand, ideas, and opportunities are present. They explain that growth is often restricted by internal bottlenecks, not marketing or lead flow. When the wrong people are doing the wrong tasks, or leaders stay stuck in roles they've outgrown, the business becomes constricted. I...

SUMMARY: This episode is a replay from a previous season of Ops Experts , but the conversation remains just as relevant today. Aaron Hovivian, Terryn Turner, and Savannah Newton dive into what it really means to invest in people beyond hiring—focusing on onboarding, culture, and long-term team development. Rather than treating recruitment as a finish line, the discussion emphasizes building system...

SUMMARY:  In this episode of Ops Experts Club, Aaron Hovivian and Terryn Turner break down how to build scorecards that actually drive performance, not just reporting. They walk through what to track, why it matters, and how to tie metrics directly to people and roles using EOS Level 10 meetings. The conversation emphasizes that numbers should tell a story, evolve as the business evolves, and alig...

SUMMARY: In this episode of the Ops Experts Club, Aaron Hovivian and Terryn dive into one of the hardest dynamics in business: telling a visionary "no." They break down why visionary ideas often create unintentional chaos, how simple-sounding requests can carry major operational lift, and why operations teams burn out when everything becomes a priority. The conversation introduces practical decisi...