The Ops Authority

Are you curious about the Director of Operations certification program? Do you wonder how those who have gone through the program are applying all they've learned? Learn how Cherline Pierre Johnson has leveraged and integrated the information that she learned into her business and her life. This is a look into the before and after the Director of Operations (DOO) certification program.  For full s...

                                                                Have you ever found yourself in a role that didn't leverage your gifts? Or did you find yourself in the wrong industry? If so, how did it impact your job satisfaction? Today we are talking about really finding the work that feels the best to you so that you can show up as your next best self.    For full show notes, visit theopsauthor...

What is scope creep? How does it show up, and how does it affect all of us? Today, we are talking about one of those things that is essential to identify, mitigate and communicate… scope creep.  Scope creep is a term that is commonly used in project management type of work.  For full show notes, visit theopsauthority.com/podcast/132 .    

Do you have a plan to secure your next client? How can you build momentum in marketing yourself (even if it feels uncomfortable)? My dear friend Abby Ashley is with me today chatting about how you get a client. Learning is great, but we also have to take action to secure that first client. This episode is sure to help you move forward with gaining your first (or next) client. For full show notes,...

How have things in the digital workspace shifted over the last year or two? And how does that impact service providers like you?   As promised, we are going to jump back in today to the second part of the State of the Union for service providing professionals with this incredible panel!  We are back with part 2 of our interview panel with Lauren Golden, Jordan Gill, Sara Wiles, Micala Quinn, Tasha...

What is going on in the online space as we embark on 2022? How have things in the digital workspace shifted over the last year or two? And how does that impact service providers like you? Today I'm excited to speak with some legendary women, who I have gained inspiration from and who have truly helped me become the leader of The Ops Authority. They are dear friends who I share audiences with, and...

How did your 2021 shape up? It's a great time for reflecting on your business, celebrating, and making plans for success. Have you sat down and sorted out what went well, not so well, and what needs to improve?   We are wrapping up yet another year of business! It's so important to look back over the previous year, and I want to lead you through an exercise called the reflection framework . I'm go...

How was your 2021? While you are busy setting goals for 2022, have you taken some time to reflect on all you did this past year? Today, I want to encourage you to take some time to identify your accomplishments from 2021. It's great to look ahead to the future. But there is also so much gratification that comes with taking a few minutes to pause and reflect on your accomplishments, and celebrate t...

Are you ready for 2022? What steps have you taken to wind down 2021 and to get ready to take on a new year in your business?   Today we are talking about the 4 things you have to get done before the year end so that you can walk into 2022 with ease. If you can get these things accomplished, you can relax and enjoy the holidays without them hanging over your head.     This is the perfect time of ye...

Are you confident in your launch skills? How does your background in project management lend itself to supporting a successful launch? Today I'm talking to Tasha Booth, who is a friend, a peer, and an icon in the space of service providers. We are talking about serving both our clients and serving other service professionals, and what that looks like behind the scenes.  For full show notes, visit...

Do you regularly let the people in your world know how much you appreciate their support of your business?                                                                                                                     Today we are talking about gratitude. This time of year, small business owners shift their focus to start preparing for the upcoming holidays. Often, we are trying to find the e...

Do you have a mentor? Someone who has helped you transform your business in a way you never thought possible? Today, I'm speaking with one of the most instrumental people in my journey as a business owner. She has changed my family trajectory and given me the blessing of leading a business in a really organic way. Kelly Roach is a mentor and friend who has been a strong force in my six year busine...

Do you consider yourself emotionally intelligent? How do you measure emotional intelligence, and how can you use it to your benefit as an entrepreneur? Today, I'm speaking with Cindy Sparrow about emotional intelligence. Specifically,  what emotional intelligence is, and how we change as we grow. What is Emotional Intelligence? A set of social and emotional skills that influence how we view oursel...

How does your physical health make you a better entrepreneur? Do you pay attention to what your body is telling you as you are busy growing your business? Tanessa Shears is going to help us get some clarity on building a legacy lifestyle, and how to do it from a wellness perspective.  Tanessa Shears is a health consultant and host of the Becoming Limitless podcast. She helps entrepreneurs scale th...

Are you confused about what type of work a Director of Operations does? Are you wondering if the DOO certification program is for you? I am thrilled to bring you one of my greatest confidants and friends, and a big part of our community, Amy Lockrin. Today we will be talking about what a DOO does inside of a business.  Amy Lockrin is an Operations Strategist and Coach who partners with female entr...

Have you ever taken a personality assessment? If so, how have you integrated the results into your business model or your career path? Today we are talking all about personality assessments, and how you can use them as you are growing in your business and navigating your career. We've been talking specifically about three parts of the brain. Last episode we spoke about the conative portion, which...

Do you know how to interpret Kolbe scores, and how to use them to build a strong team?  Today we are continuing our conversation on the Kolbe assessment. I'm speaking with Eryn Morgan, and we are going to focus the conversation on how to use the info that we get from Kolbe to build your team. Eryn Morgan is a Kolbe Certified™ Business Consultant (4 4 8 3) who helps CEOs of creative businesses stre...

How do you take action, and why is it important to recognize your strengths in this area? Today we are focusing on letting your unique strengths guide your career and your business growth. The Kolbe index is the tool we leverage here at The Ops Authority to help people understand what their unique strengths are.  For full show notes go to theopsauthority.com/podcast/117 .

If you've ever wondered if there's a way to find a better fit for your business future while also creating an incredible experience for your clients, I've got good news.    Today I am interviewing one of my rockstar students, Claire Grace. She will be talking about her journey and how her life has been impacted since joining the Director of Operations (DOO) certification program. She shares how th...

What's wrong with finding a guru, and following their business-in-a-box model? Today we are talking about why it's important to build a business that fits both your personality and your skills. We are opening up a new series for the next few weeks that will help you to create a vision for the types of business models that are available to you.    Two things you must remember: No 2 business are the...

What do you do when a client relationship goes south? How do you go about ending a client relationship on good terms?   Today, we are talking about a part of business that can be scary and intimidating; how to break up with a client. All of us will eventually come across a situation we need to get out of, and I'm going to give you a 10-step process on how to escape a relationship that is no longer...

When you decide to join an online course, what convinces you to invest? How do you determine if you're going to get that precious return on investment?    Today we are talking about how the best online programs are obsessed with results. There are a lot of different things we can look at as consumers of online products, courses, coaches, or masterminds… but the thing you need to do the most active...

Do you want to hear more about the Director of Operations (DOO) certification program from someone who has gone through the program?   My guest today is certified DOO Sarah Khan, who has come through our Director of Operations certification program . Sarah has the ability to help people with leadership and business development, and I know you will enjoy her wisdom! For the full show notes, visit t...

Do you have trouble communicating honestly with your clients? Do you wonder what piece of the puzzle you are missing when it comes to building healthy, long-lasting client relationships?   Today we are talking about my #1 essential ingredient to having healthy mature client relationships. This is what so many people dream of, because their experiences are the exact opposite. They are used to unhea...

Do you find it hard to establish and communicate boundaries with your clients?   Today, we are going to talk about why you need to set boundaries with your client or employer. The most successful relationships that I've had are those in which I've been able to show up as my true self, and have established boundaries. Not only did I have to do the work to define the boundaries, but I had to effecti...