The Ops Authority

Have you ever sent out a proposal to a client you were really excited to get started with, and then… crickets? We are bringing you a new series, called "Quickie Convos" which are questions that have come up in our Facebook group , inside our certified Director of Operations (DOO) Alumni group, or our active students. These are the questions that are coming up most often. Today, our question revolv...

Have you been delivering value and results to your clients, but are unsure about how to approach the topic of a rate increase? Today we are tackling a question that has come up in our community, about how to raise your rates with an existing client.  Make sure to get our free download to help you define and describe your mission, vision, and values. For full show notes visit theopsauthority.com/po...

Have you thought recently about how your business is structured in order to produce stability? Today we are going to discuss a super important topic. Megan Hale joins us to talk about stability over success.  Megan spoke at Growth Getters Live, and people are still talking about how deep she was able to go at that event. We are having a conversation about the things that matter in business. For fu...

How does your brand identity serve your business?   Today we are talking about something that is not necessarily operations focused, but if you are building a business, then building your visual brand has to be a large component as you are getting started. We are going to talk about the importance of a visual brand as a service provider, including what you need, and how it will expand as you have...

Have you ever felt exhausted in your business? To the point that you had nothing left to give? This is a truth talk about times when something has to give. I'm talking about a time recently when something just had to change in my business. You can also look at this episode as our mid-year update. For full show notes please visit theopsauthority.com/podcast/205 .

Are you neurodivergent, and wondering how to use this to your advantage in your business? Today, we are talking about leveraging neurodiversity as an operator, specifically in an agency, which is what our guest Latrice Prater is known for. For full show notes visit theopsauthority.com/podcast/204 .  

Do you know what would happen to your business if you needed to step away for a prolonged period of time? How would it continue to operate and how would you fulfill your deliverables to your clients? Today, we are talking about a topic that service based business owners often put on the back burner until it is right in their faces. Expert Julee Yokayama joins us to talk about her own methodology a...

How do you schedule time off as a business owner, or an independent contractor in someone else's business? Today we are talking about how to take time off as a service provider. I am going to help to get you on track to make this a reality and not be stressed about it.  Breaks are a necessity especially as you are leading a business. We need to be able to step back so we can put priority into the...

Have you been considering the agency model, and wondering if this model would be the best path for your Director of Operations (DOO) business?  Are you curious about what goes on behind the scenes in an agency, and what the difference is between agency ownership, and building a team? I am joined today by my dear friend and peer, Tasha Booth, and we are talking about the agency model option . Tasha...

Do you have questions about fractional work, and how to structure your business around it? Today, we are talking about how to make fractional work functional.  Fractional work is part time work in which you are working with multiple clients or employers at one time, and it is exactly how I built my business. For full show notes, visit theopsauthority.com/podcast/200 .    

Are you longing to move into the next iteration of your business journey? For the last year I have been sharing how to build better businesses. Everyone here is a service provider, whether you are inside someone else's business as a dedicated employee, or building your own business. We have been looking at growth opportunities, and in Episode 189 , we talked about the "next best self" mentality. T...

Is it true that you can only be a creative or an operator, but not both? Are these two things mutually exclusive, and is it possible to be successful as an operator if you consider yourself a creative? Today, Regina Vigil joins us for a conversation. Regina came through the Director of Operations (DOO) certification as an employee, and is proof that you can be a creative and also excel at operatio...

Are you curious about the Director of Operations (DOO) certification program, but hesitant because you have been on a completely different career trajectory? This week we have a DOO spotlight, and we are joined by Kahlie Welch. For full show notes, visit theopsauthority.com/podcast/197 .  

  Were you unable to attend our live event, Growth Getters Live? Are you bummed about what you might have missed out on? Today, we are hosting our very first live event, Growth Getters Live. We have been together for 3 days working with service providers who are looking to scale their businesses.  We've been digging deep into attendees' businesses and their lives… really getting crystal clear on w...

Have you ever wondered about the ways that operators and community managers overlap? How can operators assist in empowering community managers to become strategic thinkers? Today I am chatting with Shana Lynn, a community strategist in the operations space.  For full show notes visit theopsauthority.com/podcast/195 .

Have you heard about our Accountability Advisors inside The Director of Operations (DOO) certification program? Are you wondering how they factor into your experience as a student of the DOO certification? Today we are going behind the scenes and talking to my two amazing counterparts: Accountability Advisors, Gabbie Davis and Lynette Robinson. They support, lead, mentor, and advise the students g...

How does mindset work affect how you show up in your DOO business?   Today, my amazing friend and peer, Melissa Froehlich joins me as we talk about the mindset shifts that she sees Directors of Operations (DOOs) making.   For full show notes visit theopsauthority.com/podcast/193 .        

Are you hesitant when it comes to live events? Maybe you are an introvert, or worried about not knowing anyone, or maybe you are wondering if a live event is worth your time.  Today, I am joined by my friend, one of our keynote speakers for Growth Getters Live , Julie Ciardi. We are talking about fast tracking your growth by attending live events. For full show notes visit theopsauthority.com/podc...

It's sometimes hard to filter out all the advice of influencers in the entrepreneurial space. Do you really need to follow all of their advice to achieve a successful business?   Today, I'm sharing my spicy takes, which are the things that I'm taking a stand on. These are the things in the industry that fire me up!   For full show notes, visit theopsauthority.com/podcast/191 .    Don't forget to g...

Are you making things difficult on yourself when it comes to getting quality clients who you are aligned with in your values? Today, I am talking to service providers about the ways they are making business hard for themselves. Right now, there seems to be a lot of resistance. There is talk about the economy and how everything is changing, but I know this: there has never been this many businesses...

How can you make the vision that you have for what your best life will look like a reality?   Today we are talking about adapting a "next best self" mentality.  Our Growth Getters Live tickets are available now! We are having an in-person live conference on April 11-13th in San Antonio, TX, for service providers who are looking to uplevel their game and gain clarity in their business.    For full...

Are you ready to make connections again, over something more than Zoom? Today we are talking all about live events. Covid massively impacted our ability to gather, but live event circuits are popping back up. When I started my business in 2015, I had no idea that there were Facebook groups centered around online business, and this whole community of virtual work.  It was the first place that I sta...

How do you make sure you are as fulfilled at work as you are in your personal life?  Today we are talking about the number one ingredient you need for a business that you love: healthy client relationships. We spend a lot of time working, so naturally if you want a fulfilled life you want to make sure that your career self is equally on fire for what you do at work as it is for the things you do o...

Have you been struggling with scope creep in your work? How can you get this problem under control? If you are in a project management role, and you have been in relationships where things got blurry after a while, or a project has gotten way out of bounds, you have experienced Scope Creep. Scope creep is one of the biggest things that keeps operators from being their next best self. I went throug...

Are you curious about how an employee of a company can come through the Director of Operations (DOO) certification program? Today we are spotlighting one of our former star students, who has come through the Director of Operations certification, Erica Rivera. She came through a recent cohort as a dedicated employee of a business. If you are thinking about joining us for the next cohort of the DOO...