The Ops Authority

Have you been thinking about using your expertise to consult, and scale your business?   I am excited to share with you one of my dear friends and colleagues in the online space, Melissa Froehlich, as we discuss mindset and consulting.    Meet Melissa Melissa has a corporate background, but had to give it up to follow her husband in his military career. She started as a virtual assistant in order...

What does success as an operator look like to you?   If you are on the journey of becoming an operations leader or are looking to get promoted in any capacity, I'm talking today about what full circle success looks like.   We have just started a new cohort of The Director of Operations Certification Program, and if you are thinking of joining us for the next round or would like to learn more, clic...

Does the mention of selling make you break out into a cold sweat?    Today we are talking about the emotions of selling as a service provider. I have five years of selling as a service provider under my belt, and have sold well over 120 women into my Director of Operations Certification Program over the last year. I know a thing or two about selling, but that doesn't mean it comes natural or that...

Are you quick to make changes to the latest greatest tool or tactic? Do you suffer from shiny object syndrome?   Today we are going to talk about something that I've recently had to do some inner work on… how to process and deal with shiny objects. I've been looking inward to figure out what I need to incorporate into my business vs. what are the distractions that could derail me.    If you enjoy...

Are you ready to increase your revenue this year?   Today we are going to talk about 8 ways you can skyrocket your business in 2021.   More and more people are leaving corporate and making the leap of owning their own business. As people transitioned to working from home thanks to the pandemic, working women saw the benefits of leveraging their skills from home.    "We are working from home and th...

Do you feel like you are doing this online business thing all wrong?    Today we are talking about the mistakes you are probably making in your business that are slowing down your success... and how to avoid them.    4 Common Mistakes That May Be Holding You Back I've been in business for 5 years, and I've literally made all of these mistakes! What about you? Are you making any of the following mi...

Do you have a plan to meet your financial goals for this upcoming year?   We are going to kick off this year talking about what you should know in order to reach your financial goals in 2021. The new year is a time of dreaming and scheming, reflecting, and creating a plan for the upcoming year.    One of the most important items you need to plan for is your financial goals, and often we avoid it b...

How did your 2020 shape up in regards to your business? Today I'm going to recap what 2020 looked like for my business, and I hope this gives you a glimpse of what a business can look like. I also want to model something for you that you can use in your business, called the reflection framework.   Reflection Framework Take out a piece of paper, and draw a big "t" so you have 4 quadrants on your pa...

Does the thought of digging into the financials of a business make you uneasy? Do you shy away from the responsibilities of looking at the numbers?   Today we are talking about why financial knowledge is needed for Directors of Operations (DOO).    Why Financial Knowledge is Needed We talked a bit in episode 75 about the benefit of being able to see the financials of the  business you are working...

Have you figured out how to determine if a business is ready for a Director of Operations (DOO)?   We are talking about how to know when it's time to sell your DOO services to your clients. Basically how to give yourself a boost, a new title, and potentially more income from your existing clients.    How to determine when a business is ready for a DOO I'm going to walk you through a few things tha...

Did you know that there are multiple ways you could structure Director of Operations (DOO) business? Today we are going to be talking about the different ways you can do business as a Director of Operations. When I started this certification four years ago, I created all the content based off the way I was doing business then, which was the 1:1 retainer model. I thought this was the way that every...

Are you interested in becoming a DOO, but not feeling confident in the amount of digital marketing knowledge you possess?   Today, I'm answering a question that popped up in my facebook group:    If I want to be a Director of Operations, how much digital marketing knowledge do I need? Here's the scoop. There are 2 sides of business, the front side and the back side.    The front side is marketing,...

How comfortable are you with visibility in your business? Is it something you've been avoiding?   One of the biggest questions I get from those who come through the Director of Operations Certification Program is how to become visible so they can build out their business.   On this episode, Lisa Simone Richards joins me to go over some tangible strategies that will teach you how to increase your v...

Are you curious where you fall in the operations hierarchy? Do you know what level of service you provide, or are you looking to ascend the operations ladder?   **If you haven't listened to episode 70 yet, make sure to go back and give it a listen, because this episode is a continuation of the topic discussed in that episode.   Last episode, we talked about the 4 layers in any business: vision, st...

Do you have trouble defining how you will best function in an organization? How about confusion over your title? Today, we are going to learn a little bit more about how operations complement you and help you figure out where you fit into an organization. Often, people come to me and tell me about their skill sets, what they have done, and their experience and wonder "where do I fit, what should I...

Is setting goals a priority in your business? Are you too busy setting goals for others, and often overlook your own business plans?   We are just getting ready to start the Scope Creep Solution, a 5 day experience that will allow you to get a really good grip on your project management. Scope creep can make you second guess yourself and feel defeated… but I am here to give you a 5-day actionable...

How do you set yourself up for success as an operator from the get-go? What does your discovery process look like? Do you have one in place?   In today's episode I'm discussing the 10 things you need to ask in a discovery call. A discovery call is when you get on a call with a potential client, and the goal is so you can understand where they are in their business, what their needs are, and where...

Do your financials frighten you? Do you dread the end of the month when you have to look at your books?   Today we are wrapping up our Director of Operations (DOO) expert coach series with our financial DOO expert coach Jenni Davis. Jenni is more than a bookkeeper, financial coach and operator… she is a combination of high level profit strategy and operations expertise that focuses on the whole he...

How do you know if you are suited for a career in operations, and how can you figure out if you have the innate strengths and instincts that it requires to be successful in this path?   Today I'm sharing the most important assessment that I use in my business for screening applicants for the Director of Operations (DOO) certification program and matching candidates to my clients. I'm going to be t...

Do you have a background in HR and an interest in operations? Are you unsure how the two fit together?   Today on the podcast I am joined by Kimone Napier, one of my expert Director of Operations (DOO) coaches in the area of HR and hiring. Kimone has a corporate background and she built her business around her HR expertise.    Kimone is a hiring expert and the CEO of The Lean Process Strategist. S...

Are you aware of how much value good communication creates in a professional relationship?   Today my Director of Operations (DOO) expert coach is Claire Crum, the founder and CEO of Calm Ops.  Claire and her team move social enterprise CEOs and executive directors from reactionary to relaxed, expanding their capacity to reach their next level milestones. She is a veteran of the nonprofit sector a...

How can you demonstrate your value or return on investment (ROI) as an operator?  As an entrepreneur or service provider, you know that when you invest in something… you want to know what your return on investment (ROI) is. As someone who does a lot of hiring for entrepreneurs and small businesses, it is important to me as a hiring manager that they see a ROI. One thing that is very challenging is...

How do you feel about analyzing data? Do you zone out when someone starts talking about data driven decisions? Are you confused about where to begin?   Today my guest is Kelsy Schmidt, one of the expert coaches in my Director of Operations (DOO) certification program. She is the expert coach in the area of KPIs (key performance indicators) and all things data.    Whenever I have a new cohort in th...

Have you ever worked with a client, and something was just a little off? Maybe you got along great and even believed in their mission, but you couldn't pinpoint where the breakdown was happening.   If you are taking the risk to run your own business, bring in the revenue you want, and work with the people you want, then you want to be on the path to serving people who you are in alignment with.......

What is the best business model for your Director of Operations (DOO) business?   Today on the podcast, I have one of my expert coaches Amy Lockrin,  a business practices expert. She has many years of experience as a DOO and has gone through several business models while growing her own business.    Amy is a Business Growth Consultant and CEO of The Operations House, and implementation and integra...