The Novalé Podcast

Learn how to plan your renovation the right way with Novalé’s experts: Interior Designer Jamie-Maree, Head of Design Marina Novkovic, and Head of Delivery (Operations) Kristian Jones. They cover renovation budgeting, layouts, materials, timelines, approvals, and the biggest homeowner mistakes. Perfect for anyone planning a kitchen, bathroom, laundry or apartment renovation. Novalé Bathrooms &...

Kim & Corey, founders of The Bathroom Guide and Vision Bathrooms Gold Coast, hop onto this very special episode to chat about their wild beginnings into Bathroom Renovations, educating customers about the industry as well as sharing their uncanny resemblance to Steve's & Marina's journey. The Novalé Podcast Ep. 19 🙏 Special thanks to the Hills Podcast Studio at the Bella Vista Hotel for p...

In this episode, we sit down with Anna, our talented Interior Designer at Novalé, to chat all things kitchens. From layout and functionality to materials and finishes, Anna shares her design approach and insider tips for creating a kitchen that’s not only beautiful but also practical for everyday living. Whether you’re planning a kitchen renovation in Sydney, dreaming of a designer look, or just l...

Meet 3 of Novalé's Site Managers (Marc, Sam & Andrew) who deliver our customers' dream bathrooms, kitchens and laundries. Every Novalé renovation has a dedicated Site Manager assigned. They ensure that the job is running smoothly and on schedule whilst doing a lot of work behind the scenes to keep sites clean, trades organised and customers at ease during the process. Simply put, a Novalé reno...

Novalé is one of the only Bathroom & Kitchen renovators in Australia to attain ISO9001 accreditation. This is a global qualification generally sought after by high performing organisations with customer service excellence such as Hilton Hotels and Apple. Bryan Dunlop, Head of Operations at Novalé explains what ISO9001 is, why Novalé has it and how it affects the customer in how we consistently...

Welcome to Design Hotline where we answer your questions about all things renovation and design with our first ever Interior Designer guest Jamie-Maree Love! Jamie has designed over 200 Bathrooms, Kitchens and Laundries and is excited to hop on and give us some insight on: 1. Her journey into Interior Design 2. Novalé's Preferred Suppliers and why we use them 3. Top 3 tips on designing a bathroom...

Kristian, Head of Project Delivery at Novalé joins Ben to explain how we make Renovations Stress Free for our customers. With over 20 years in the construction industry, as well as plenty of years in Novalé, Kristian is an expert on this topic and currently shapes the process we currently employ today. So if you're wondering why so many of our customers in our reviews mention how stress-free our p...

Founder and Director Steve Novkovic is back on the podcast! Ben and Steve pick up where they left off in 2021 with one of the most popular topics, "How much do renovations actually cost?". Join the duo as they explore and break down the costs for a typical renovation project, how to compare quotes and renovators as well as tips on how to save on your project. Chapters: 1. Why Steve is so excited a...

Welcome to Design Hotline, where we answer your burning design and renovation questions as well as talk about everything interior design! Hosts Ben and Krystal (Novalé lead stylist) introduce the new "podcast within a podcast" format and answer some questions whilst waiting for our Novalé Interior Designers to hop on later. In this episode, Ben and Krystal explain: 1. What an Interior Designer doe...

After a long pause since 2021, The Novalé Podcast is back on the air - refreshed, rebranded, and ready to inspire! In this relaunch episode, we pull back the curtain on why we hit pause, what’s been brewing behind the scenes, and what exciting things are lined up for 2025.   Tune in as we: Introduce Marina, our Director and Head of Brand & Design Announce Ben’s full-time move into Novalé Marke...

Novalé Bathrooms has been around for 12 years. The business has actually been around for longer in different shapes and forms. And yet, Steve believes Novalé is just getting started. The team is growing, the office is expanding and the jobs keep flowing. But it's always been intriguing on how and why Steve started the business, as well as his story. How did Steve start Novalé? Was it a smooth tran...

Growing your business can mean a lot of things. It can be growing in sales. It can be expanding the product and service offerings. It can even be building the team. But how often do you think about the fundamentals? The systems, policies and procedures that enable you to run the business without you needing to be there? Could you take a 7 week holiday to Europe (like Steve did with Novalé Bathroom...

As contractors, we are always focusing on giving a great customer experience. But how often have we thought about how to give subcontractors the same satisfaction? As subcontractors how do you make sure you're helping out the contractors? And most of all, how can contractors and subcontractors work together to give the customer the best experience? This episode we have glazier Wayne Vassallo from...

All business owners are abundant in hard work and passion, but how many are well versed in strategy and metrics? Many just hope they are doing the right thing, but how do you know? How can you calculate the impact of your decisions and processes? How can you forecast future performance? How do know when you're getting your next client? How do you know if you're pricing your work correctly? How do...

Design is not only making your bathroom look beautiful but also ensuring it is a functional space for everyday. It is as much as creating as it is problem-solving. This episode we have a special guest, Interior Design Consultant Catherine Kirwan (Coco Republic, Max Sparrow, Thomas Hamel & Associates & Novalé Bathrooms) who explains how she helps her clients not just 'like' their new bathrooms, but...

When you start your business you're going to need to decide on which suppliers you work with. This will require you to recognize great suppliers that will enhance your business and create mutually beneficial relationships. But how do you know the value of a supplier? And when you do, how can you maximise the value of that relationship? Join Ben, Steve and Fred Hawach from Reece to find out.   Epis...

To delivery quality consistently and safely, you need someone to check all the processes to ensure the system is working. Whether that's mitigating risk in a pre-worksite audit, keeping up with new regulations or undergoing ISO accreditation, quality assurance & compliance is the role that will keep your business up to standard and running optimally. Join Ben Le with our first podcast guest Br...

Managing operations effectively is a crucial element in running your business. From optimising projects, job scheduling, building capacity to using metrics to plan ahead, operations have many facets that require discipline and hard work to deliver maximum quality. Join Ben Le and Steve Novkovic as they discuss how to achieve delivering quality in operations.   Episode Notes: - Intro; - What is qua...

Once you have started your business and it is up and running, most chances are that the next step is building a team. But first, how do you know who to look for, what qualities should you prioritise as well as where is the best talent for your business? Join Ben Le and Steve Novkovic from Novalé Bathrooms discuss the best ways to build an effective long term team.   Episode Notes: - Intro; - Steve...

Starting a business involves many things, but the most important is being honest and transparent. Understanding who you are, trusting and building trust in others and setting clear expectations with yourself and others in all aspects leads to better relationships, experiences and overall business. Join Ben Le  & Steve Novkovic from Novalé Bathrooms discuss the many impacts of transparency has...