The Motor Files Podcast

"Electric car etiquette is something all new EV owners – and combustion car owners for that matter – are faced with learning, and often it is via the unwritten book called experience. Watch today as another social behavior unfolds that I now label as "charge rage." Grab a copy of my book: "The Parts Manager Guide" - https://www.amazon.com/Parts-Manager-Guide-Strategies-Maximize-ebook/dp/B09S23HQ1P...

No one is spared. Dealerships are under siege from dissatisfied customers who now run to social media to express their disappointments. Gone are the days when we cordially write or call to and have quiet resolve. The world must know how unsatisfied we are. Grab a copy of my book: "The Parts Manager Guide" - https://www.amazon.com/Parts-Manager-Guide-Strategies-Maximize-ebook/dp/B09S23HQ1P/ref =sr_...

Today We highlight the new ongoing trend to put down each other rather than taking up the phone and calling. The auto industry stood for something years ago. Today I review two videos from Tiktok of course so we can find a balance for renewed customer trust. Let's get back to basics. Grab a copy of my book: "The Parts Manager Guide" - https://www.amazon.com/Parts-Manager-Guide-Strategies-Maximize-...

Governments particularly in first world countries want an instant reduction in emissions. But it's not that simple. It never is. There is cause and effect. This episode highlights the concerns of those who will be affected. Check out my book exclusively on Amazon: "The Parts Manager Guide" - https://www.amazon.com/Parts-Manager-Guide-Strategies-Maximize-ebook/dp/B09S23HQ1P/ref =sr_1_4?crid=3UZYOGZ...

Thomas Moorehead wanted to pursue a career in education. He was at the peak of his career when he decided to take a risk in the automotive industry in 2001. And it turned out to be worth it as his company, Sterling Motorcars became the first African American Rolls Royce Dealer in the World and first African American Lamborghini and McLaren Dealer in the United States. Even more, it still continues...

Toyota has been slow to adopt electric vehicles. This is due to the fact they choose to accept the status quo and test for alternatives for both the environment and customers. Today we share their views on this. Link to the EV Revolution video: https://www.youtube.com/watch?v=1WkPOjJDXLU&t=13s Links to the featured articles: https://www.topspeed.com/cars/car-news/toyota-is-right-on-their-stance-to...

Customers are no longer afraid to show their disappointment using social media for the world to view. Today's episode highlights just how they are willing to show how unsatisfied they are with some members of our auto industry. Please remember to like, share and leave your comments. Videos are uploaded weekly. For the full video you can find here on my YouTube channel: https://youtu.be/gZvb06nuiF4...

Car sales only make of 58% of sales and 26% of Gross Profit. However, emphasis is always placed on the sales department and how much deliveries they can push through the door. This video breaks down various components of the delivery process and how dealerships and dealers have gained the reputation to take more from the unsuspecting buyer. Link to video featured video: https://www.youtube.com/wat...

"Entrepreneur offers hope to women with auto-detailing business" Kayla Kh, an entrepreneur opened a small, independently-owned auto-detailing business in London, Ont. hires women in need of new skills and a second chance. She came up with the idea for the business following the death of her older brother, Sam where together they used to pass around food to homeless people and had a big desire of h...

Dealerships handle a lot of situations on a daily basis but do they utilize policies and procedures to ensure staff is held accountable? We explore this topic in this episode and share a video from a frustrated customer. We also share a view from a mechanic giving technical advice. Please remember to like, share and leave your comments. Videos are uploaded weekly. For audio listeners you can find...

Patrice Banks is a genius entrepreneur who also is the owner of Girls Auto Clinic located in Philadelphia, Pennsylvania. In response to a national problem of women being taken advantage of at many auto repair shops owned by men, Patrice launched her own garage and company to give women a more comfortable experience. Today we share her story. https://www.girlsautoclinic.com/ https://www.youtube.com...

More than half of all vehicle sales in Canada, 58% were handled by group owned franchised dealerships in 2017 and has not slowed down since. Today we look at the growing trend and why single owned dealerships should be strategic if they want to continue making an impact in today's tight and competitive market. Article link: https://canada.autonews.com/article/20180806/CANADA/180809850/dealership-c...

We react to the website www.yourmechanic.com and share our views and overview of this service which allows mechanics the ease to work on their own. With the increased competition plus the cost associated with operating your own garage, this service allows mechanics the flexibility to exercise their options. And gives customers the choice to choose where and when they would like to have their vehic...

Today we skim over a few headings a particular manufacturer has for its Code of Conduct. With the obvious "exodus" of some mechanics leaving dealerships, is it safe to ask...."Is There A Code Of Conduct For Dealerships?" Sources: https://global.toyota/en/company/vision-and-philosophy/toyotaway_code-of-conduct/ http://christxee.com @painted.aesthetic Please remember to like, share and leave your co...

This episode goes in depth with other articles and contributions from journalists who discuss the challenges facing the auto industry and the customers at large as we race to meet the Federal mandate to have zero emission vehicles by 2035. But will we be ready? Links: https://www.cbc.ca/news/canada/windsor/electric-vehicles-mechanics-windsor-college-1.6196274 https://globalnews.ca/news/8039066/can...

"Learn from our predecessors and exceed our predecessors respectfully" This is a follow up from part one, please give it a listen to better understand the topic! I learned that phrase when I attended and participated in The Toyota Way Sales And Marketing at The Toyota Global Knowledge Centre. But this is something I already knew. I was practicing this all my life. I grew up with my grandparents. S...

"Learn from our predecessors and exceed our predecessors respectfully" I learned that phrase when I attended and participated in The Toyota Way Sales And Marketing at The Toyota Global Knowledge Centre. But this is something I already knew. I was practicing this all my life. I grew up with my grandparents. So I always had the utmost respect for my elders. And so this episode will do just that. For...

Owner of the all electric Nissan Leaf is frustrated by the difficulty of getting a new battery. "Same old same old" as the saying goes. We react to an article first published by Dianne Buckner CBC News on Oct 26, 2020 describing one customer's "misadventure" trying to keep his vehicle on the road while making his own contribution to the environment. You can find the article here: https://www.cbc.c...

Today we go into the Role of The Parts Department and its main purpose and contribution to the dealership as a profit centre. Dealerships must invest in infrastructure aka "profit centres" especially with an unstable new car market. While Most regions across the world understand this philosophy, not so much in North America with consistent competition with a growing pre owned and used car market....

Parts Talk is joined by experienced IT Technician and Software Creator, Phil Walker, who takes us through the evolution of technology and its impact on dealerships and garages throughout the years. Listen to how much mechanic are needed and how much life has to offer if they take this career seriously. Podcasts are uploaded weekly. For visual watchers, you can find the full podcast here: https://w...

This episode goes in how Automotive Engineers over the years seem to purposely keep mechanics miserable. You will find real life examples of these situations on my YouTube channel "Parts Manager Professional" Become a supporter of this podcast: https://www.spreaker.com/podcast/the-motor-files-podcast--4960744/support .

Chris Craig joins my podcast as he shares his experience being an ambassador in the dealership in assisting others to enhance the customer experience while creating value. You can learn so much more from his channel on TikTok at https://vm.tiktok.com/ZM8NPHEGn/ Listen to how much mechanic are needed and how much life has to offer if they take this career seriously. Videowatchers you can find the f...

This episodes goes into some of the complaints customers posted about things some mechanics and shops do to rip people off. We look into some of theses the posts while giving suggestions and hope we can change the perceptions going forward in a fragile industry that has been tarnished over the years. Link - https://www.quora.com/What-is-the-most-common-unethical-thing-most-mechanic-or-repair-shops...

Special Guest Chris Ledbetter takes us through his many adventures within the auto industry and his journey in the dealerships from a Service Writer to now an Assistant Manager in one of the largest dealership groups in Ontario. Listen to how much mechanic are needed and how much life has to offer if they take this career seriously. Remember to hit the like button, download and share this podcast....

Dealerships and Garages are faced with the challenges of finding good mechanics, but are they willing to explore the reasons why some mechanics choose to leave Dealerships or the trade all together? Today's episode explore one mechanic who gives his encounter why he left while and how a Dealership tried to undermine the law in doing so. In addition, I share other experiences of what is wrong with...