The Motor Files Podcast

"Entrepreneur offers hope to women with auto-detailing business" Kayla Kh, an entrepreneur opened a small, independently-owned auto-detailing business in London, Ont. hires women in need of new skills and a second chance. She came up with the idea for the business following the death of her older brother, Sam where together they used to pass around food to homeless people and had a big desire of h...

Dealerships handle a lot of situations on a daily basis but do they utilize policies and procedures to ensure staff is held accountable? We explore this topic in this episode and share a video from a frustrated customer. We also share a view from a mechanic giving technical advice. Please remember to like, share and leave your comments. Videos are uploaded weekly. For audio listeners you can find...

Patrice Banks is a genius entrepreneur who also is the owner of Girls Auto Clinic located in Philadelphia, Pennsylvania. In response to a national problem of women being taken advantage of at many auto repair shops owned by men, Patrice launched her own garage and company to give women a more comfortable experience. Today we share her story. https://www.girlsautoclinic.com/ https://www.youtube.com...

More than half of all vehicle sales in Canada, 58% were handled by group owned franchised dealerships in 2017 and has not slowed down since. Today we look at the growing trend and why single owned dealerships should be strategic if they want to continue making an impact in today's tight and competitive market. Article link: https://canada.autonews.com/article/20180806/CANADA/180809850/dealership-c...

We react to the website www.yourmechanic.com and share our views and overview of this service which allows mechanics the ease to work on their own. With the increased competition plus the cost associated with operating your own garage, this service allows mechanics the flexibility to exercise their options. And gives customers the choice to choose where and when they would like to have their vehic...

Today we skim over a few headings a particular manufacturer has for its Code of Conduct. With the obvious "exodus" of some mechanics leaving dealerships, is it safe to ask...."Is There A Code Of Conduct For Dealerships?" Sources: https://global.toyota/en/company/vision-and-philosophy/toyotaway_code-of-conduct/ http://christxee.com @painted.aesthetic Please remember to like, share and leave your co...

This episode goes in depth with other articles and contributions from journalists who discuss the challenges facing the auto industry and the customers at large as we race to meet the Federal mandate to have zero emission vehicles by 2035. But will we be ready? Links: https://www.cbc.ca/news/canada/windsor/electric-vehicles-mechanics-windsor-college-1.6196274 https://globalnews.ca/news/8039066/can...

"Learn from our predecessors and exceed our predecessors respectfully" This is a follow up from part one, please give it a listen to better understand the topic! I learned that phrase when I attended and participated in The Toyota Way Sales And Marketing at The Toyota Global Knowledge Centre. But this is something I already knew. I was practicing this all my life. I grew up with my grandparents. S...

"Learn from our predecessors and exceed our predecessors respectfully" I learned that phrase when I attended and participated in The Toyota Way Sales And Marketing at The Toyota Global Knowledge Centre. But this is something I already knew. I was practicing this all my life. I grew up with my grandparents. So I always had the utmost respect for my elders. And so this episode will do just that. For...

Owner of the all electric Nissan Leaf is frustrated by the difficulty of getting a new battery. "Same old same old" as the saying goes. We react to an article first published by Dianne Buckner CBC News on Oct 26, 2020 describing one customer's "misadventure" trying to keep his vehicle on the road while making his own contribution to the environment. You can find the article here: https://www.cbc.c...

Today we go into the Role of The Parts Department and its main purpose and contribution to the dealership as a profit centre. Dealerships must invest in infrastructure aka "profit centres" especially with an unstable new car market. While Most regions across the world understand this philosophy, not so much in North America with consistent competition with a growing pre owned and used car market....

Parts Talk is joined by experienced IT Technician and Software Creator, Phil Walker, who takes us through the evolution of technology and its impact on dealerships and garages throughout the years. Listen to how much mechanic are needed and how much life has to offer if they take this career seriously. Podcasts are uploaded weekly. For visual watchers, you can find the full podcast here: https://w...

This episode goes in how Automotive Engineers over the years seem to purposely keep mechanics miserable. You will find real life examples of these situations on my YouTube channel "Parts Manager Professional" Become a supporter of this podcast: https://www.spreaker.com/podcast/the-motor-files-podcast--4960744/support .

Chris Craig joins my podcast as he shares his experience being an ambassador in the dealership in assisting others to enhance the customer experience while creating value. You can learn so much more from his channel on TikTok at https://vm.tiktok.com/ZM8NPHEGn/ Listen to how much mechanic are needed and how much life has to offer if they take this career seriously. Videowatchers you can find the f...

This episodes goes into some of the complaints customers posted about things some mechanics and shops do to rip people off. We look into some of theses the posts while giving suggestions and hope we can change the perceptions going forward in a fragile industry that has been tarnished over the years. Link - https://www.quora.com/What-is-the-most-common-unethical-thing-most-mechanic-or-repair-shops...

Special Guest Chris Ledbetter takes us through his many adventures within the auto industry and his journey in the dealerships from a Service Writer to now an Assistant Manager in one of the largest dealership groups in Ontario. Listen to how much mechanic are needed and how much life has to offer if they take this career seriously. Remember to hit the like button, download and share this podcast....

Dealerships and Garages are faced with the challenges of finding good mechanics, but are they willing to explore the reasons why some mechanics choose to leave Dealerships or the trade all together? Today's episode explore one mechanic who gives his encounter why he left while and how a Dealership tried to undermine the law in doing so. In addition, I share other experiences of what is wrong with...

Listen to certified Auto Mechanic, Dylan, shares his experience on how to become a mechanic.\ Catch the full video of this podcast here- https://www.youtube.com/watch?v=WeaUcfUBohg You can watch more of his videos here - https://vm.tiktok.com/ZMRP4nUBb/ (@dtfiori) Episodes are uploaded weekly. If you want me to continue making videos like these, please donate to our paypal account: paypal.me/parts...

Today we highlight some of the benefits of taking your vehicle to the dealership as oppose to your local shop. We discuss the advantages and disadvantages. Become a supporter of this podcast: https://www.spreaker.com/podcast/the-motor-files-podcast--4960744/support .

Today we explore an article posted by Cliff Degroot, an Automotive Technician who owns his own shop and shares some of his issues with how some shop owners operate and try to remain viable. I share my take and my own personal experiences on this topic. Podcasts are uploaded weekly. If you want me to continue making videos like these, please donate to our paypal account: paypal.me/partsmanagerpro F...

Naz joins our show today as he takes us through his journey on being a Mechanic, a Parts Manager, a Service Manager and now Manager of Service Operations. Naz gives us his insight and shares his experience about the evolution of both the garage and dealership environment. Episodes are uploaded weekly. For visual watchers, you can find the full episodes here: https://www.youtube.com/channel/UCVuGao...

Today Parts Talk sits with Administrator, Accountant, and Warranty Officer, Doris Ngyuen. Doris takes us behind the scenes away from the customary after sales service. She explains her role in the dealership and ultimately her contribution to the overall customer experience. Episodes are uploaded weekly. For video watchers you can find the full podcast here: https://www.youtube.com/channel/UCVuGao...

Parts Talk sits down with experienced Service Writer, Anthony Estrada who emphasizes the need for customer service and customer retention. Videos are uploaded weekly. Wish to see the full video? Link below!: https://www.youtube.com/watch?v=uJw3bgFSKCQ If you want me to continue making videos like these, please donate to our paypal account: paypal.me/partsmanagerpro Follow me on Instagram for more...

Today we have experienced Licensed Mechanic and Technician, Jonathon Reyes, aka Jojo. Jojo shares his journey and his overall concern over the current state of the Automotive Industry. This, while given his own personal experience. Episodes are uploaded weekly. Full video of this week's podcast can be found here: https://www.youtube.com/channel/UCVuGaou_R3VhVy_51jjp6IA If you want me to continue m...

Special guest Stephen Bennett is a proven Service Dealer Strategist whose experience encompasses a wide range of brands, makes and models across numerous geographical markets. You will hear his strategies and what it took to stay atop of an industry that demands value and how to be relevant yesterday, today and for tomorrow. Episodes are uploaded weekly! You can find the full episode and more here...