The Loan Officer Experience Podcast

 In this episode of the Loan Officer Experience podcast, host KT sits down with Austin Willis, Account Executive at Kind Lending. With 21 years of wholesale lending experience, Austin shares insights on navigating today's mortgage market, emerging product opportunities, and what it takes to thrive as a loan officer in 2026. 

In this episode of the Loan Officer Experience Podcast, host Kenneth Travis dives deep into the world of correspondent lending and its potential to revolutionize the mortgage broker industry. Joined by Delfino Aguilar, Chief Production Officer at Kind Lending, KT tackles misconceptions about correspondent lending, discusses its benefits, and outlines how brokers can leverage it to grow their busin...

In this episode of the Loan Officer Podcast, host KT is joined by Jamie Miller from the Art of Conscious Communication. Together, they delve into common communication pitfalls loan officers face and how to overcome them. Jamie shares valuable advice on building trust and eliminating friction with clients, colleagues, and real estate agents. With a focus on conscious self-creation and asking the ri...

In this episode of the Loan Officer Experience Podcast, host KT is joined by Eddy Perez from EPM to discuss significant changes in the mortgage industry, including the impact of the FCC's upcoming 2026 rule. They delve into the implications for mortgage brokers, the shifting dynamics of borrower data handling, and the evolving models for originators in the retail and wholesale spaces. Eddy sh...

 In this insightful episode, Neel Dhingra, founder of Forward Academy, emphasizes the importance of authenticity and consistency in social media marketing, particularly for loan officers. He discusses the distinction between gaining credibility and merely attracting likes, underscoring the importance of sharing results-driven content. Neel highlights the significance of consistency and prioritizin...

 In this episode of The Loan Officer Experience podcast, KT is joined by Christian Butterfield, a lender partner from Gold Star Mortgage, as they discuss the importance of building relationships in the mortgage industry. They delve into Gold Star Mortgage's growth, their service-driven approach, and the evolution from a broker shop to one of the largest originators in the country over 25 year...

 In this episode of the Loan Officer Experience Podcast, host Kenneth Travis sits down with Michael Brenning from eLend to discuss the company's recent rebranding from AFR. They delve into the impact of their appearance at Fuse, the technological advancements made to enhance broker experiences, and their focus on providing a modern, efficient service. The discussion covers the cyclical challe...

 In this episode of the Loan Officer Experience podcast, the host welcomes Haik Avanesyan, Vice President of TPO Sales at Cake Mortgage. They discuss the importance and growth of non-QM loans, highlighting how Cake Mortgage is leading the way in this space. The episode covers the unique benefits and opportunities that non-QM products offer, the significance of common-sense underwriting, and the su...

This episode features John Wise, EVP of Sales National Production at Newfi Lending, discussing the evolution and current landscape of Non-QM (Non-Qualified Mortgage) loans. Host Kenneth and John explore how Non-QM lending has changed since the subprime era, address common misconceptions among brokers, and highlight the growing opportunities in the market. The conversation emphasizes the importance...

 Join host Kenneth Travis as he sits down with Kenny Phillips, Chief Sales Officer at EPM, for an inspiring conversation about leadership, culture, and the changing landscape of mortgage lending. Discover how teamwork, transparency, and empowerment drive success at EPM, and hear Kenny’s journey from the early days in finance to leading one of the industry’s most dynamic teams. Whether you’re a loa...

In this episode of the Loan Officer Experience podcast, host Kenneth sits down with Michael Brenning, Chief Operating Officer of AFR, to dive deep into the operational strategies, technology advancements, and industry trends shaping the mortgage broker community. Whether you’re a seasoned loan officer or considering a move from retail to wholesale, this conversation is packed with actionable insig...

In this episode of the Loan Officer Experience, host Kenneth “KT” Travis sits down with Chris Mozilo, Senior Vice President of TPO Production at Kind Lending. They discuss Chris’s journey in the mortgage industry, the importance of company culture, the differences between retail and broker channels, and how to thrive in today’s challenging market. Chris shares actionable advice for loan officers,...

In this episode, host Kenneth sits down with industry veteran Jay Promisco of Sierra Pacific Mortgage Company. Together, they dive deep into strategies for protecting your client book, adapting to changes in the mortgage industry, and building lasting relationships with referral partners. Jay shares insider tips on organization, outreach, compensation plans, and the impact of AI on the mortgage bu...

Join host Kenneth “KT” and special guest Darren Copeland for a candid, insightful conversation about what it really takes to succeed in the mortgage industry. In this episode, they share real-world stories, practical strategies, and the mindset shifts that separate top producers from the rest. Discover how to build lasting relationships, leverage the power of gratitude, and implement daily routine...

In this episode of The Loan Officer Experience podcast, host KT discusses the important topic of ownership versus branch life for loan officers with Megan Marsh, co-founder of Co/Lab Broker Concierge. They delve into the advantages and challenges of transitioning from a branch model to independent ownership in the mortgage industry. Megan highlights the significant financial benefits, including ta...

In this episode, the host welcomes Jason Frazier, a renowned marketing strategist in the mortgage industry. Jason introduces his latest book, 'The Green Zone Project,' co-authored with Darren Copeland, which has become a bestseller on Amazon. The book aims to provide an evergreen playbook for loan officers, integrating both Jason's expertise in consumer direct marketing and Darren&a...

In this engaging episode of the Loan Officer Experience podcast, the host welcomes Rob Pieklo, President and CEO of American Financial Resources (AFR). Rob shares his career journey from a project manager to leading a national wholesale lender and discusses what sets AFR apart in the mortgage industry. The conversation covers AFR's competitive pricing, exceptional service, user-friendly porta...

In this episode of the Loan Officer Experience podcast, the host interviews Delfino Aguilar, Senior Vice President and Chief Production Officer at Kind Lending. Delfino shares his journey into the mortgage industry, detailing how he accidentally landed his first job at Wells Fargo and his subsequent rise through the ranks. Throughout the episode, Delfino emphasizes the importance of discipline, re...

In the inaugural episode of the Loan Officer Experience podcast, the host welcomes Jonathon Haddad, Chairman and CEO of AIME (Association of Independent Mortgage Experts). Jonathon shares his remarkable journey from being a bartender at Buffalo Wild Wings to becoming a significant figure in the mortgage industry. He discusses the challenges he faced, the misconceptions about mortgage brokers, and...