The LiveChat Factory Podcast

Send us Fan Mail In this episode of the Live Chat Factory podcast, Karen sits down with Georgia — a sharp, straight-talking 28-year-old with a background in hospitality, retail, and customer experience. Georgia knows what makes a customer feel seen, what instantly puts her off a brand, and why Gen Z and Millennials expect more from every purchase. From impulse buys and online scams to emotional in...

Send us Fan Mail Teenagers are shaping the future of retail - faster, louder, and more opinionated than ever before. In this episode, Karen chats with Maisie (16), who gives us a brilliantly honest glimpse into how teenagers shop in 2025. From impulse buys and TikTok trends to delivery expectations and bad website design, this conversation is packed with insight for any brand that wants to actuall...

Send us Fan Mail In this episode, Karen sits down with James Sturdy, the creative force behind Yorkshire Handmade Pies and Homemade Pizza Club . From touring as a musician to running one of the UK’s fastest-growing e-commerce food brands, James shares his unexpected journey into entrepreneurship, the challenges of scaling a handmade product, and why customer experience remains front and centre. Th...

Send us Fan Mail Feeling Overwhelmed? Meet the Business & Lifestyle Assistant Who Can Help! 🎧 Ever feel like there just aren’t enough hours in the day? My latest podcast guest, Abi Cronin , knows exactly how to fix that. Abi runs Too Busy to Work , a business and lifestyle assistant service that helps overwhelmed professionals take back control of their time. Whether it's diary managemen...

Send us Fan Mail Recruitment is shifting fast, and digital marketing roles are feeling the impact. In my latest LiveChat Factory Podcast , I sat down with Ian Benjamin from Digital Execs to talk about: 🔥 The highs and lows of digital recruitment over the past decade 💡 How AI and data are shaping the hiring landscape 📉 Why candidate communication is still a major challenge in recruitment 🌍 The...

Send us Fan Mail In this festive episode, Karen Levett chats with Joey Willoughby-Rainsford , a digital content specialist at Ofcom, about the evolution of customer service and the ever-growing need for a human touch in a tech-driven world. From their shared beginnings at Which? to Joey’s innovative role at Ofcom, they dive into how creativity, empathy, and simplicity can transform customer intera...

Send us Fan Mail In this episode, Karen Levett chats with one of her top advisors, Debbie Whybrow, who shares insights from her years of experience in customer service.  Debbie discusses her journey, the skills needed for great service—like empathy, patience, and active listening—and how to turn frustrated customers into loyal advocates.  They also explore the challenges and rewards of working in...

Send us Fan Mail In this episode, Karen sits down with Sam Taylor, Marketing Manager at Sturdy Foods. They discuss the story of Yorkshire Handmade Pies and the Homemade Pizza Club , exploring how LiveChat Factory became an essential partner in delivering top-notch customer service.  Sam shares insights on the challenges and rewards of outsourcing customer care. Tune in for a 30 minute chat about p...

Send us Fan Mail Welcome to the LiveChat Factory Podcast. In our trailer episode, we're diving into what you can expect from this exciting new journey.  I'm Karen, your host, and I'll be sharing insights on upcoming episodes, featuring interviews with clients discussing the ins and outs of outsourced customer service. We'll explore the benefits, challenges, and best practices f...