The Lens

John Boyko, a Director at the Kaizen Promotion Office (KPO) at Washington Hospital Health System in Fremont, California describes how their KPO Team practiced what they preached in reviewing, studying, and adjusting their internal Management System training program.

Sam Nordberg, who serves as the Chief of Integrated Behavioral Health at Reliant Medical Group in Massachusetts, tells us about the platform-based digital Ecosystem they are using to help treat mental health issues.

Carol Shields, the Director of Performance Excellence at Community Health Network in Indiana, explains how their Baldridge award journey has helped the improvement work at Community Health.

Bryan Cutliff, from SA Partners, details the concept and research of self-leadership and its role as an engagement system within organizations.

Julie King, who leads DEI efforts at Advocate Health Care in IL as well as DEI Learning and Education across the national Advocate Health enterprise, joins us to discuss equity in healthcare, as a continuation from the panel at the 2023 Lean Healthcare Transformation Summit.

Dr. Erik Mikaitis, Dr. Katie Radigan, Dr. Joe Palter, Jennifer Rozenich, and Andrea Ramel, from Cook County Health in Chicago, describe the process and work they did in the last year to quickly identify and treat sepsis.

Jenny Han, Director of Design Integration at The Boldt Company, shares about Boldt’s use of Lean in the development of their modular design healthcare units.

Dr. Elizabeth Warner, Chief Medical Officer at Cherry Health in Michigan and author, joins us to describe the concept and practice of Appreciative Inquiry in healthcare.

Jamie Stillwill and Joell Teal, from the University of Washington – Valley Medical Center, share about their multi-tiered internal recognition program.

Joe Sluka and Dr. Jeff Absalon, from Level Zero, discuss alignment in healthcare organizations and the roles of the board, executive team, and physicians in cultivating this alignment.

Molly Rank and David Allison, former staff at Peace Health discuss preventing harm through root cause analysis (RCA) and examine the link between RCA and an organization’s Lean Improvement Strategy.

Mark Graban joins us to talk about his book, The Mistakes that Make Us, which focuses on how to learn from mistakes and create a culture of continuous improvement and innovation.

Dr. John Toussaint, Catalysis’ Executive Board Chair and Steve Shortell, Co-Founder of the Center for Lean Engagement and Research (CLEAR) at the University of California – Berkley, join us to discuss the content of the article they helped write, "The Better Care Plan: A Blueprint for Improving America’s Healthcare System." This article explores how to transition the current fee-for-serv...

Amy Mervak and Mike Radtke, faculty of the workshop, Making Change Stick, focus on the many hidden factors that can be barriers to individual and organizational change efforts, how to make these factors visible, and address them.

Ginger Breeck, Executive Director of Patient Safety & Experience at the Community Health Network in Indiana, shares about Community Health's work to develop a strong and supportive process for Root Cause Analysis, or RCA.

Adam Thompson and Aisha Amira Saidu, of EHA Clinics in Nigeria, Africa share how they are using a variety of non-traditional resources to encourage everyone in their organization to see themselves as part of improvement and lean.

Pam Helander, Catalysis faculty, shares about the pilot workshop, Lean Management System in Action, that Catalysis held at Mount Sinai Morningside in New York City.

Todd Fischer, Ian Wedgwood, Ken Shanahan, and Krystal Cassanelli from the University Campus of UMass Memorial Health describe the redesign of their Emergency Department (ED) to streamline the flow for patient discharge.

Jamie Stilwill and Kristine Nicholson, from the University of Washington, Valley Medical Center in Renton, Washington, share about their Improvement idea program that has been in place for 6 years.

Kim Keller, Mary Ghaly Akella, and Shelcy Kamrud, from Mount Sinai Morningside, join us to share about their experiences transitioning to healthcare from continuous improvement roles within other industries.

Elizabeth Howe, Director of Performance Excellence at Duke University Health System in North Carolina, explains the process that Duke followed to introduce a Workflow Redesign and Digital Integration as part of their Digital Front Door to streamline the patient intake process.

Hear from Glenda Reichert, a Performance Improvement Analyst with UnityPoint Health at Trinity in Muscatine, Iowa, who has been part of the Catalysis community for many years. Glenda shares about how Trinity continues to review and apply shared learnings from Catalysis in their work.

Rachel DeMaster, Director, Care Improvement & Innovation and Kristy Consoli, Administrative Specialist, Care Improvement and Innovation Services from Montage Health located in Monterey, CA join us to talk about their experience and learnings from hosting a recent Gemba visit for fellow Catalysis Healthcare Value Network members.

Kellie Olmstead, Vice President and Chief Transformation Officer at Nemours Children's Health in Jacksonville, Florida joins us to describe the Clinical Pathways improvement work and progress made at Nemours.

John Toussaint, MD, Executive Chairman of the Catalysis Board of Directors, explains the importance of healthcare organizations engaging the Board of Directors in improvement work.