The Lease-Up

Phillip Boatwright, executive vice president of property management at The NRP Group, was my first guest on Management Diaries . Now, he returns to discuss how property management teams create and protect value long before a property is positioned for sale. With more than 20 years in multifamily and having worked on many dispositions from the management side, he knows what buyers look for and what...

Great revenue management starts long before a property sets a price. It starts with the marketing that brings the right renters in the door. Multifamily marketing has changed a lot. It used to mean print ads and leasing training. Now it's a data-driven, strategic job, and the most effective marketers are the ones who understand operations, pricing and the numbers behind every signed lease. Thi...

Technology has become one of multifamily operators’ greatest allies, but do residents really want more of it? What they want are easier rent payments, faster answers, clearer maintenance updates and greater control over their experience. In this episode of Mission Success: Women in Multifamily, MHN Executive Editor Laura Valean speaks with Ellie Norton, president of Rentyl Apartments & Homes,...

Passing the 21st Century ROAD to Housing Act was only the beginning. Now comes the harder part: turning its provisions into policies that actually affect housing production, financing and day-to-day apartment operations. In this episode of NAA Insights, Multi-Housing News Executive Editor Laura Valean sits down with Nicole Upano, assistant vice president of housing policy & regulatory affairs...

In this episode of Management Diaries, I talk with Cindy Clare, chief operating officer at Bell Partners, about how property managers can approach that balance more strategically. We talk about what makes a budget credible and which expenses owners are likely to scrutinize most. She explains why the strongest budgets start with understanding what the owner is trying to achieve and what to do when...

As development costs and financing conditions continue to shape what gets built, student housing companies are looking for more flexible ways to expand. For LV Collective, that has meant expanding beyond its Austin roots and building a vertically integrated national platform that brings investments, development, operations, design and marketing under one roof. Today, LV Collective has roughly 7,50...

As a multifamily professional, technical expertise can get you in the right room, but it’s your communication skills, presence and trust that often determine what happens next. In the September episode of Mission Success: Women in Multifamily , MHN Executive Editor Laura Valean sits down with Pamela Eyring, president & owner of The Protocol School of Washington, to examine why the skills often...

Great development marketing starts long before a project has a name, a logo or even an architect. Increasingly, marketers are involved at the earliest stages of development, helping developers understand market demand, evaluate sites and make decisions about everything from unit mix to the overall resident experience. This episode of Multi-Housing News’ Top Marketers podcast explores how marketing...

RPM Living Chief People Officer David Lynch talks with MHN’s Denile Doyle about the connection between how companies support their on-site teams and the experience those teams create for residents. Lynch pushes back on the idea that an employee will leave for another company for 50 cents and that’s the whole story. He firmly believes that it goes beyond that. He also breaks down his “skill-will-ab...

After more than two decades working across real estate banking, structured finance, lending and investment management, Elizabeth Roy has learned to look at a deal from more than one angle. Now, as the newly appointed chief investment officer of American Landmark Apartments, she's bringing that perspective to a multifamily market where capital is expensive, supply dynamics are shifting and inve...

Strong multifamily branding isn't built through campaigns alone. In today's apartment industry, long-term success depends on understanding changing renter expectations, listening to resident feedback and delivering a consistent brand experience across every touchpoint—from digital interactions to everyday life inside the community. This episode of Multi-Housing News' Top Marketers podcast explores...

Village Green Executive Vice President of Operations Matt Guenther chats with MHN’s Denile Doyle about how renewals have evolved since he first started out in the industry and why retention is a year-round effort. He explains what sets the tone for whether someone stays or leaves and the importance of controlling your controllables. Here are a few highlights from this episode: (2:15) How renewals...

Across the country, colleges and universities are rethinking how they deliver and finance student housing for today’s students. Aging residence halls, shifting enrollment patterns and rising expectations for the on-campus experience are prompting more institutions to turn to public-private partnerships to modernize housing while managing capital constraints. Gilbane Development Co. has been one of...

As the U.S. continues to face a severe shortage of affordable rental housing, much of the conversation centers on financing, development pipelines and the number of units being delivered. But for residents, the experience is also shaped by what happens inside the communities. For Lydia Liley, owner of Arrivare Interiors, thoughtful interior design can help affordable housing feel livable, durable...

Federal housing policy is constantly shifting, making it challenging for multifamily owners, operators and property managers to keep up with every proposal, rule change and court-tested uncertainty. Multi-Housing News Executive Editor Laura Valean reached out to Nicole Upano, assistant vice president of Housing Policy & Regulatory Affairs at the National Apartment Association, for a timely reg...

AI is shaking up many aspects of the multifamily industry, from marketing to leasing to operations, but one aspect that’s less discussed is how the tech can be applied to apartment building construction. To learn more about how AI has already been deployed in multifamily projects, along with what the future potential is, MHN Associate Editor Matthew Kaufman turned to James Garner , a member of the...

This month, Mission Success: Women in Multifamily Host Laura Valean sits down with Lissette Calderon, founder & CEO of Neology Group, and one of the few women leading large-scale residential development in South Florida. Calderon reflects on leaving investment banking, a decision that once felt like failure but ultimately became the first time she truly trusted herself. She also revisits the r...

For the current and next generation of students, showcasing a polished lifestyle across a property’s social media channels is no longer enough. Since social platforms are often where prospects first discover student housing communities, the most effective campaigns are the ones that make students feel like they already understand what it would be like to live there before they even schedule a tour...

Kerry Fedigan’s story begins far from real estate, in the halls of Lenox Hill Hospital in New York City and later in her own thriving speech pathology practice. But life, as she shares with striking honesty in this podcast, rarely follows a straight line. A deeply personal family challenge prompted her to step away from her business. What followed wasn’t a calculated pivot, but an unexpected openi...

Elizabeth Ambacher, NAA's vice president of meetings and expositions, and Clark Ebbert, director of conference education discuss what’s on the agenda this year and what it says about the evolution of apartment operations. This year’s educational programming, shaped by direct input from NAA’s advisory board, reflects the challenges operators are facing right now. AI remains a major focus, but the c...

As multifamily operators navigate shifting renter expectations, rising competition and rapid technological change, large portfolios are uncovering behavioral patterns and operational insights into renter behavior that smaller firms may not yet see. At scale, data becomes more than a performance metric; It becomes a window into how renters think, search, compare and ultimately decide where to live....

Arqline Property Management was formed in 2026, after residential technology platform Alfred acquired and merged RKW Residential and A Residential (formerly Quarterra Living). For this episode of Management Diaries, Arqline President Kevin Owens shares how the firms navigated the integration, and why aligning people and processes turned out to be harder than aligning the tech. He discusses the thr...

From fighting food insecurity to advancing housing affordability, Rebecca Ely has built her path around one core idea: Real change happens when you connect resources with the people who need them most and invite others to step into that mission. Now Director of Resource Development at Operation Pathways, the resident services arm of The NHP Foundation, Ely operates at the crossroads of affordable...

Creativity is becoming a decisive advantage in New York City multifamily marketing, where intense competition and shifting renter expectations demand more than traditional campaigns. In a city defined by high supply, fast-moving lease-ups and demanding renters, standing out requires more than attractive amenities. Across the country, multifamily teams are rethinking how to attract and retain resid...

Savas Karas, COO & Chief Transformation Officer at CAPREIT, discusses why so many tech-forward initiatives stall or fail in property management. With more than 30 years of management and technology leadership experience, he shares his approach to aligning strategy with execution, from observing on-site teams firsthand to eliminating the hidden workarounds that drain employees. Listen to hear h...