The Leading in a Crisis Podcast

Send us Fan Mail Today we share exploits from the front lines of crisis response with Adam Wine, a seasoned crisis professional with over three decades of experience in the US Coast Guard. Adam has worked with many incident commanders and other leaders, and he shares some stories about leadership failure, the consequences of bad decisions during a response, and lessons we can learn from those situ...

Send us Fan Mail In this episode, we continue our conversation with Adam Wine, a 30-year veteran of the US Coast Guard.  We cover a lot of interesting topics in this discussion, including: the relationship between PIO and Liaison Officer during a response;  the downside of releasing information to politicians in advance of a press briefing; how to manage a team member who isn't pulling their...

Send us Fan Mail In part 2 of our conversation with brand and marketing expert Kathy Leech, we discuss the role research can play in helping reposition a damaged brand. She conducted extensive polling and focus group research during the Deepwater Horizon oil spill in 2010 and discusses the value added from this kind of data.  We also probe deeper into the art of managing third-party contractors, t...

Send us Fan Mail History is rife with examples of companies that have suffered major crises. But how do you recover your brand in the aftermath of a major incident or reputation issue? Does advertising work? Should you apologize? How do you gain insight into public perception of your brand? We discuss all of these issues with the brilliant Kathy Leech, an accomplished brand and marketing expert. K...

Send us Fan Mail Today we're joined by Lynne Miller, former public information officer and regional communications manager for King County, Washington. Lynn is a seasoned professional with over 35 years of experience in the field of crisis communication and emergency response.  In this intriguing conversation, Lynn shares her best practices for developing and maintaining a pool of potential r...

Send us Fan Mail Are you ready to seize the reins and lead in a crisis? Today, we pivot to a podcast short that lasers in on prepping for your upcoming crisis exercise. As we head into the fourth quarter, when many firms stage their annual crisis drills, we thought it timely to arm you with some tips to help you be successful in your next exercise. We firmly believe that every member of a response...

Send us Fan Mail On this episode, Tom and Marc chat with Sam Sacco of Strategy and Communications, a public affairs and crisis firm based in Oakland, CA. We  discuss best practices for effectively managing the liaison and public information officer roles within a crisis response.  We start with a general discussion of PIO and Liaison from our experiences during the Deepwater Horizon oil spill inci...

Send us Fan Mail Prepare to unlock the secrets of managing simmering crises with our expert guest, Daren Beaudo. A simmering crisis is one that starts small - a passenger dragged from an overbooked aircraft, or a routine permitting issue that suddenly becomes a political issue - and then blows up via social media or political positioning. Tom, Marc and Daren dive into the simmering crisis and prov...

Send us Fan Mail On this episode, Ed Thompson - who has worked crises from both the federal agency and the industry sides - shares his wisdom gleaned from years of emergency response. A former incident commander and deputy incident commander, Ed discusses how maintaining open communication with command staff, taking time for on-the-ground interactions, and gracefully accepting public criticism can...

Send us Fan Mail On this episode, we speak with seasoned crisis management leader, Ed Thompson. With 26 years in the US Coast Guard and a second career as a crisis manager in the energy sector, Ed's journey offers a trove of insights—from tactical incident commander to strategic crisis manager. Tune in as he details the importance of understanding the scale of a crisis, tailoring leadership s...

Send us Fan Mail Join us for an entertaining conversation with our guest, Jeff Johnson, president of the Cook Inlet Tug and Barge Company in Anchorage, Alaska. A born and bred Alaskan with a wealth of experience in the shipping industry, Jeff shares with us his background of globetrotting on oil tankers and his subsequent return to his Alaskan roots. As a seasoned leader, he shares invaluable insi...

Send us Fan Mail Imagine having the power to diffuse a crisis before it spirals out of control. In this riveting episode, we are joined by Anita Perry, a seasoned corporate communications manager and board member, who empowers us with the tools and strategies to do just that.  Anita draws from her years of experience dealing with high-stakes situations, revealing the fundamental elements of effect...

Send us Fan Mail Ever wondered how crisis management operates in a country like Venezuela? Join us in a riveting conversation with Maria Eugenia Fuenmayor, a seasoned PR executive and crisis counselor based in Caracas. Maria transitioned from law to corporate communications and navigated the choppy waters of crisis management in the fast-moving consumer goods and energy industries in Venezuela. Sh...

Send us Fan Mail On this episode Tom and Marc discuss the goals, topics and origins of the Leading in a Crisis podcast. This short intro sets the stage for what you'll hear on future episodes. Support the show We'd love to hear from you.  Email the show at Tom@leadinginacrisis.com.