The Law Firm Lab

Episode Summary: Stacey Brown Randall, a renowned referral expert and author, shares her insightful strategies for generating high-quality referrals without the need for asking. She emphasizes the importance of nurturing existing referral sources, creating a referable client experience, and building new referral relationships. Stacy's proven tactics help attorneys and professionals transform their...

Episode Summary: In this episode of The Law Firm Lab, Attorney Margaret Burke speaks with Jennifer Gillman, President of Gillman Strategic Group, about how small and mid-sized law firms can attract top legal talent, promote sustainability, and prevent burnout. Jennifer shares her insights on business development, lawyer well-being, and why culture and mentorship are key to long-term success in law...

Episode Summary In this episode of The Law Firm Lab, Margaret Burke welcomes Elisa Silverglade, Director of Automation at Techromatic, to discuss how robotic process automation (RPA) can transform law firm operations. Drawing from her background as a law firm office manager and her expertise in automation, Elisa shares practical strategies for streamlining client onboarding, reducing bottlenecks,...

Episode Descriptions In this episode of The Law Firm Lab, attorney and law firm consultant Margaret Burke is joined by colleagues Kirsty and Lauren from MB Law Firm Consulting. Together, they explore how law firm culture directly impacts client service, retention, and long-term success. They discuss common misconceptions about firm culture, quick wins for shaping it intentionally, and how generati...

Episode Description In this first episode, Margaret Burke, Founder and CEO of MB Law Firm Consulting, shares how she helps small to mid-sized law firms grow strategically and sustainably. With over 25 years of experience in law firm operations, leadership, and consulting, Margaret discusses the unique challenges firms face, from time management and succession planning to rebrands and acquisitions....