The Knowledge Stack

In Part 1 of this series on CRM, Austin Wentzlaff founder and CEO of Nook shares insights on modern CRM strategies, data integration, and the evolving technology landscape tailored for credit unions. Discover how leveraging the right data architecture and partner expertise can unlock new levels of member engagement and operational efficiency. Main Topics: The role of CRM in building member relatio...

Summary In this insightful interview, Andy Janning shares his expertise on storytelling within the credit union industry, emphasizing the importance of authentic narratives, organizational humility, and strategic storytelling frameworks like the Story Score. Discover how compelling stories can differentiate credit unions, build trust, and deepen member relationships. Andy Janning is a nationally-r...

Amber Harson, the Vice President of Credit Unions at Mambu, articulates the pressing need for credit unions to modernize their core banking systems to facilitate growth and better serve their members. The conversation delves into the challenges posed by legacy systems that inhibit innovation and integration, emphasizing the importance of adopting composable core solutions. Harson shares how Mambu'...

Summary In this conversation, Carrie Chi, Chief Human Resources Officer for First Advantage Federal Credit Union and President and CEO of Advantage Rewards, discusses the various services offered by Advantage Rewards, including HR consulting, benefits brokerage, and PEO services. She shares insights on the local HR landscape, the importance of collaboration among credit unions, and the challenges...

Summary In this conversation, Jason Tilley and Mark Wormgoor discuss the transformative potential of AI in business, the challenges of navigating boardroom expectations, and the importance of compliance in regulated industries. Mark emphasizes the need for a strategic approach to AI deployment, focusing on solving business problems rather than succumbing to the allure of technology for its own sak...

Summary In this conversation, Jason Tilley interviews Derrick Van Mell, the principal at the Center for Management Terms and Practices. They discuss the chaotic nature of management, the importance of establishing standards, and the need for competent managers in today's world. Derrick shares insights on identifying bad bosses, transitioning from individual contributor roles to management, and the...

Summary In this conversation, I speak with Damien Lacey, a process evangelist with extensive experience in process improvement. They discuss the importance of understanding and documenting processes, the metrics that matter in process improvement, and how organizations can effectively implement changes. Damien shares insights on the challenges of process improvement, including the need for executi...

Summary In this conversation, Tim O'Hearn discusses his journey as a rogue software engineer and author of the book 'Framed: A Villain's Perspective on Social Media.' He shares insights into his early experiences with social media, the motivations behind writing his book, and the intersection of software engineering and social media strategies. Tim reflects on the importance of digital metrics and...

Summary In this conversation, Jessica Martin discusses the complexities of burnout, particularly in the C-suite, and how cultural shifts and generational differences impact perceptions and experiences of burnout. She emphasizes the need for innovative business models and frameworks to support mental health and resilience in the workplace. The discussion also highlights the importance of mindfulnes...

Summary In this conversation, Ryan McEleney shares his unique journey from an accidental career in banking and HR to leading the culture and people at American Eagle Financial Credit Union. He discusses the importance of culture in organizations, the transition from a large bank to a credit union, and the strategies employed to enhance employee engagement and experience. Ryan emphasizes the role o...

Episode 8 is a quick dip in the pool of Digital Assets. Chase and I talk about the current state of play in the crypto space and discuss current and future directions for this exciting industry. I completely agree with Chase's position that digital assets are the next payment rail that FI's should be looking at. Now is the time, specifically for credit unions, to stake a claim or be left behind as...

In this conversation, Charley Johnson discusses the emerging role of consciousness in the corporate world, drawing parallels between the rise of technology and the need for awareness in the age of AI. He shares his personal journey from a traditional business background to exploring spirituality and self-development, emphasizing the importance of consciousness in understanding reality and fosterin...

In this episode recorded on Thursday, May 1st Michael Ogden, Editor In Chief for the Credit Union Times and I discuss the recent updates regarding the termination of former Chairman Todd Harper and Board Member Tanya Otsuka from the NCUA by the Trump Administration. Both former members of the board have filed a suit challenging the terminations. Surprisingly, they were filed jointly. The case has...

In this episode, not only do we have wonderful technical difficulties, but we have Dr. William Donaldson in studio guest to talk about Systems Thinking. Willy's bio is below and is extensive and I'm hoping that we can do one or 30 more episodes with Willy in the near future. Much thanks to Willy for this great conversation. Reference material for this episode can be found below. Please subscribe,...

Megan Forbes is an HR Professional and former colleague. Megan and I discuss the challenges faced by young people finding their way in todays corporate world. Her story, like most, started in the service industry (Shout out to Arby's, Rockaway Sales, and Jorgensens Rest in NJ) until that first "real job" presented itself as the stepping stone to the illusive "career". As an executive I find these...

Today's quick episode is an examination of the Allegory of the Cave from Plato's Republic. I also talk about the gift of fire from Prometheus and the more recent version of the same story in The Matrix. How often do we find ourselves "in the cave" unable to illuminate real knowledge? Are we finding it hard to see with clarity in our business and personal lives? Are you open to receiving the flame...

In Today's episode we discuss how I acquire knowledge in general. I also discuss the following News topics: GROK 3 to be unveiled Monday: https://www.reuters.com/technology/artificial-intelligence/elon-musk-says-xais-grok-3-chatbot-be-unveiled-monday-2025-02-16/ Trump Visits a Boeing Plane?? https://www.reuters.com/business/aerospace-defense/trump-tours-boeing-plane-spotlight-delay-getting-new-air...

Closing out 2024 with a "hello how ya 'doin episode. Lays out the basic podcast content and format for you. Still very much a work in progress. Please, be my guest. Bookings link here: https://the-knowledge-stack.captivate.fm/booking Provide your info and give me some idea what you want to talk about. I have three or four folks in the hopper. email me at podcast@tilleynet.com for more info.

Just a quick "hello world" from my first podcast "episode".