The ITSM Practice: Elevating ITSM and IT Security Knowledge

Welcome back to "The ITSM Practice," hosted by Luigi Ferri. In this episode, we delve into the critical aspects of Security Governance with a focus on regulations, compliance, and cloud security. Discover how to effectively navigate the ever-evolving landscape of IT governance and ensure robust security measures in your organization. In this episode, we answer to: What is the difference...

Welcome back to 'The ITSM Practice.' I'm Luigi Ferri. Today, we're diving into how to sell ITIL consultancy with expert tips and strategies for businesses of all sizes. Learn how to enhance ITIL implementation, making it efficient, flexible, and commercially impactful. Discover tailored approaches for enterprises and SMBs, and master effective client engagement techniques to seal t...

Welcome back to "The ITSM Practice." I'm Luigi Ferri. Today, we’re delving into SDLC release management models in regulated sectors like Fintech, Finance, Telecommunications, and Healthcare. Effective release management in these fields ensures compliance with strict regulations, enhancing security, efficiency, and stakeholder trust. We explore ITIL, Waterfall, Agile, and DevOps model...

Welcome back to "The ITSM Practice." I'm Luigi Ferri, and today we explore how the Service Management Office (SMO) and Value Management Office (VMO) transform Service Management. The SMO enhances IT services by addressing inefficiencies and aligning them with enterprise goals, while the VMO maximizes value across all departments, driving comprehensive value creation and strategic adv...

Welcome back to "The ITSM Practice." I’m Luigi Ferri, your host. In this episode, we dive into why it's essential to sell the value of ITIL 4 to key business stakeholders. We explore the benefits of ITIL, how it improves IT Service Delivery, and strategies to communicate its value to top management. Whether it's improved margins, better customer experiences, reduced risks, or gre...

In this episode of "The ITSM Practice," host Luigi Ferri delves into the critical topic of cybersecurity and the risks of over-reliance on external vendors. Luigi explores whether outsourcing IT security to numerous vendors enhances protection or inadvertently introduces new vulnerabilities. He emphasizes the importance of designing security processes internally and not just depending on...

In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative potential of Service Integration and Management (SIAM) for enhancing IT service delivery and aligning it with business goals. Luigi explains the SIAM structure and its critical role in managing multiple service providers to ensure seamless service integration. He addresses the challenges and emphasizes the...

Join Stefan Kempter in this informative episode as he shares his extensive experience and insights into optimizing ITIL and Service Management processes. With over 25 years in the field, Stefan emphasizes the importance of simplicity and adaptability in process design, advocating for a streamlined approach that aligns with the ever-evolving business and technological landscapes. In this episode, w...

In this revealing episode of "The ITSM Practice," host Luigi Ferri explores the critical topic of ISO 27001 compliance, specifically addressing the top five non-conformities that organizations often face. From lack of senior management commitment to inadequate incident management and business continuity planning, Luigi provides actionable advice on how to strengthen your Information Secu...

In this inspiring episode, Pirkko Haver addresses the significant gender disparities in IT Service Management (ITSM) and broader tech roles. She challenges the stereotypes that deter women from entering the field and advocates for a more inclusive IT Environment. Pirkko discusses the essential role of strategic initiatives, like mentorships and workshops, in encouraging young women to pursue caree...

In this episode of "The ITSM Practice," Luigi Ferri tackles the top five obstacles in IT Service Management (ITSM) adoption and offers practical solutions to overcome them. From enhancing Knowledge and Training to handling Resistance to Change, streamlining Inefficient Processes, improving Tool Integration, and demonstrating ROI effectively, Luigi provides actionable insights to help org...

In this enlightening podcast episode, Adrian Bunea delves into Service-Level Agreements (SLAs) and the pervasive issue known as the Watermelon Effect. Adrian explains how SLAs, while crucial for tracking service performance, often paint a misleading picture of user satisfaction and operational success. He unpacks the dangers of this phenomenon, where metrics may appear satisfactory externally but...

In today's episode of "The ITSM Practice," Luigi Ferri tackles the significant issue of Chief Information Security Officers (CISOs) being unfairly scapegoated following security breaches. By examining the roles of unclear regulations, unrealistic expectations, high role visibility, and a blame-centric culture, this discussion sheds light on why CISOs often bear the brunt of criticism...

In this episode of 'The ITSM Practice,' host Luigi Ferri delves into the intricacies of TOGAF, The Open Group Architecture Framework. Luigi evaluates whether TOGAF remains a vital blueprint for architects seeking to enhance business efficiency or if it's become an overly complex framework. The episode explores TOGAF’s benefits in aligning IT architecture with business strategies and di...

In this episode of "The ITSM Practice," host Luigi Ferri delves into the effectiveness of social engineering tactics and the critical oversights that heighten organizational vulnerability. Luigi emphasizes the importance of comprehensive training and developing a robust security culture within businesses to combat these psychological manipulations effectively. He illustrates how attacker...

In this informative episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into the NIS 2 Directive's influence from a customer's standpoint. We explore how this directive serves as a shield against cyber threats by enforcing enhanced security measures, standardizing incident reporting, and ensuring supply chain transparency. However, we also consider the potential burde...

In this podcast episode, David Barrow discusses the transformative impact of establishing value-focused communities of practice (CoPs) within organizations. These communities enhance service management and foster career development and mentoring, particularly for marginalized groups. The episode highlights how CoPs break down silos and align digital and enterprise teams to co-create value, thus bo...

In today's episode of "The ITSM Practice" we delve into ITIL 4 Problem Management, discussing its essential role in preventing IT Incidents and minimizing their impacts. We explore how Problem Management not only enhances service reliability and stability but also contributes to cost efficiency and a culture of continuous improvement within IT teams. In this episode, we answer to: Ho...

In this episode of the ITSM Practice Podcast, David Barrow explores the crucial role of communication in service management. Emphasizing the significant impact of effective communication strategies, the discussion delves into collaborative practices, transparency, and building trust within an organization. Insights from personal experiences highlight the necessity of communication in enhancing ser...

In today's episode of "The ITSM Practice," host Luigi Ferri delves into ITIL 4 and its transformative impact on Project Management. Luigi explores how ITIL 4 integrates strategic elements into IT Projects, ensuring they are not only about outputs but about valuable outcomes. Through key areas like Value Streams, Organizations, and Technology, the framework promotes enhanced service v...

In the latest ITSM Practice Podcast episode, David Barrow delves into the transformative potential of broadening the scope of service management beyond traditional IT confines. Emphasizing its pivotal role in digital transformation, the discussion highlights how service management ensures agile, reliable services that enhance customer experiences and drive business success. Advocating for a rebran...

In today's episode of 'The ITSM Practice', Luigi Ferri delves into how ITIL 4 and Organizational Change Management (OCM) can significantly enhance business adaptation in the digital age. The discussion includes a detailed examination of how these frameworks work together to manage IT Services and the human aspects of change, ensuring sustainable and effective business transformations....

In this episode, Mark Smalley, also known as the Ancient IT Philosopher, dissects the business value of IT, illustrating how IT investments impact business models and performance through four analytical steps. Highlighting the shift from on-premise to cloud services, the discussion emphasizes enhancing operational speed and resilience, and reducing costs. The speech also delves into IT's role...

In this episode of 'The ITSM Practice' podcast, Luigi Ferri delves into the critical aspects of Secure Software Development Lifecycle (SSDLC), highlighting the shift from traditional SDLC to Security-by-Design. Through expert insights, the discussion covers the integration of security at every development phase, the role of third-party risk assessments, and the benefits of frameworks like...

In today's episode of 'The ITSM Practice,' hosted by Luigi Ferri, we delve into the critical aspects of Major Incident Management within IT Service Management (ITSM). This episode explores how ITIL practices can streamline processes to mitigate business risks and enhance operational efficiency. The discussion covers prioritizing Incidents, essential considerations during a crisis, the...