The ITSM Practice: Elevating ITSM and IT Security Knowledge

In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative power of observability in IT management and security. Discover how leveraging contextual data and dynamic thresholds enhances system performance, security measures, and anomaly detection, promoting a proactive and strategic approach to IT security. In this episode, we answer to: How can collecting contextual data an...

In this episode of "The ITSM Practice," Luigi Ferri delves into constructing IT systems that are inherently secure, robust, and prepared for future cybersecurity challenges. He highlights the importance of integrating security at every development phase, managing software quality, and the necessity of continuous security improvements, drawing from key NIST publications. These guidelines ensure IT...

In today's episode of "The ITSM Practice," Luigi Ferri delves into the evolving roles of Project Managers and Process Owners in the face of increasing business complexities. We explore how these key players transition from operational to strategic roles, leveraging digital tools and cross-functional strategies to align with global business demands. With insights from PRINCE2 and ITIL 4, plus exper...

In today's episode of "The ITSM Practice," Luigi Ferri dives into the critical IT decision: Cloud vs. On-Premises. Explore the advantages of cloud solutions for flexibility, speed, and compliance, alongside on-premises systems for control and predictable costs. Uncover hidden costs, and consider the total cost of ownership, scalability, and security aspects of both setups. Discover why hybrid mode...

In this episode of "The ITSM Practice," Luigi Ferri dives into the intricacies of aligning business and operating models with ITIL 4 practices. Luigi explores the strategic importance of understanding business and operating models, the roles of key executives, and the benefits and challenges they present. He discusses strategies for building and sustaining model alignment, including clear vision a...

In this insightful episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the art of giving constructive feedback to help staff grow. Learn the importance of setting measurable goals, understanding employee motivations, and maintaining professionalism without personal emotions. Stefano emphasizes practical feedback strategies that foster employ...

In today's episode of "The ITSM Practice," host Luigi Ferri delves into the critical topic of strategy execution, revealing that only 30% of strategic initiatives are successful. We discuss the significant gaps between strategic plans and actual results, such as alignment and communication, resource allocation, cultural resistance, adaptability, and leadership. Each gap presents unique challenges...

In today's episode of The ITSM Practice Podcast, Stefano, an ITIL Master and Prince2 Practitioner, dives into the innovative "Intelligent Swarming" technique, inspired by the cohesive work of honeybees. He explores how cross-functional teams can enhance incident and problem resolution efficiency by collaborating rather than escalating issues through traditional tiered support structures. Stefano i...

In this episode of "The ITSM Practice," host Luigi Ferri explores the future of Enterprise Security, envisioning an ecosystem that not only defends but also anticipates and adapts to threats. Highlighting key innovations such as AI-enhanced CMDB systems, machine learning-driven risk assessments, and policy management automation, Luigi discusses the integration of advanced technologies like SIEM an...

Join us in this engaging episode of The ITSM Practice Podcast as we delve into workplace motivation with Stefano, a certified ITIL Master and Prince2 Practitioner. Discover the insights of Frederick Herzberg's renowned two-factor theory, exploring how different workplace factors contribute to employee satisfaction and dissatisfaction. Stefano breaks down the elements that motivate employees—like a...

In this episode of "The ITSM Practice," Luigi Ferri dives into the integration of vendor consolidation with defense in depth in cybersecurity. We explore how consolidating vendors can streamline operations and reduce costs, yet maintain robust security through a multi-layered approach. We also discuss the role of cloud platforms like AWS and Microsoft Azure in simplifying security management, and...

In today's episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the transformative potential of process design within IT and Enterprise Service Management. He introduces the value-stream approach, a method derived from Lean philosophy, emphasizing its capability to minimize waste and enhance organizational efficiency. This methodology not onl...

In this insightful episode of "The ITSM Practice," Luigi Ferri delves into the transformative potential of AI in service desks. Discover how AI is redefining the roles of human agents, enhancing efficiency, accuracy, and personalization, and tackling complex challenges in service management. AI not only automates mundane tasks but also predicts and prevents issues, reshaping customer service lands...

In today's episode of "The ITSM Practice," Luigi Ferri delves into the critical need for integrating security into IT project management from the start. Highlighting the risks for organizations with immature security practices, Luigi provides practical steps for embedding robust security measures, inspired by ISO 27001 standards. He emphasizes the importance of foundational training, regular secur...

Hello and welcome to The ITSM Practice Podcast! I'm Luigi Ferri, your host. Today, I’m handing over the reins to Tarun Ramesh, a cloud security expert and Software Developer at Dune Security. Have you ever wondered how sophisticated cyber-attacks unfold in the cloud? Tarun is here to shed light on that. He’ll touch on the challenges of securing cloud environments and offer insights on enhancing in...

In today's episode of "The ITSM Practice," host Luigi Ferri explores ITIL process design strategies, specifically comparing top-down and bottom-up approaches. Luigi breaks down the benefits, cons, and appropriate scenarios for each approach, guiding listeners on how to align process designs with business needs effectively. This discussion ensures you understand which method fits your organizationa...

Welcome to The ITSM Practice Podcast! I'm Luigi Ferri, your host. Today, we're taking a bit of a unique turn. I'm stepping aside to let Kyle Ryan, the Head of AI and Backend Engineering at Dune Security and an Adjunct Professor at Fordham University in New York, take over for a solo episode. Kyle will delve into how AI is revolutionizing cybersecurity. He'll cover its impact on our defense strateg...

In this episode of "The ITSM Practice," Luigi Ferri explores how ITIL Service Design can transform the way IT services are sold by aligning them with business goals, optimizing resources, and enhancing customer experiences. Discover the essential benefits of integrating ITIL v3 and ITIL 4 into your service management framework, especially for regulated industries or fast-paced startups needing agi...

Welcome to The ITSM Practice Podcast! I'm Luigi Ferri, and today we're joined by Casey Zduniak, a Senior Software Engineer at Dune Security. Today, Casey will talk about how we can better protect ourselves in cyberspace by understanding information asymmetry. We'll explore ways to increase awareness within our organizations and strengthen our defenses against cyber threats. Connect with us on: Lin...

In this episode of "The ITSM Practice," Luigi Ferri delves into the critical role Managed Service Providers (MSPs) play in the IT landscape. Discover why businesses turn to MSPs for scalable, expert solutions in managing IT infrastructures, from cybersecurity to cloud solutions. Understand how MSPs, valued at $267 billion globally in 2022, offer strategic benefits and face challenges like keeping...

In this informative episode of "The ITSM Practice," Luigi Ferri delves into the critical role of Software Bill of Materials (SBOM) in enhancing software security and building trust. He explains how SBOM acts as a comprehensive ingredients list for software, essential for tracking components and managing vulnerabilities like the infamous Log4j exploit. Luigi emphasizes the importance of SBOMs for r...

Welcome Back! In this episode of "The ITSM Practice," Luigi Ferri discusses the merits of centralized and decentralized ITSM models, exploring which might be the best fit based on an organization's size, needs, and goals. Delve into the advantages of each model, from cost efficiency and standardized governance in centralized systems to enhanced flexibility and quicker response times...

Welcome Back! In this episode of "The ITSM Practice," host Luigi Ferri explores the vital roles and responsibilities within ITIL 4 Service Management, emphasizing the transformation from a reactive to a proactive organizational stance. He delves into the importance of clear role definitions across three levels: sponsorship, expertise, and specialization, illustrating how these can enhanc...

Welcome back! In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into how DevSecOps, combined with ITIL® 4, enhances security in IT services. We explore the benefits and challenges from a customer's perspective, discuss proactive security practices, and offer practical tips for integrating DevSecOps effectively. This integration is crucial for managing mod...

Discover how AIOps is transforming IT service management by leveraging artificial intelligence and machine learning for predictive interventions and enhanced decision-making. We explore the future of AI in service management, including automation, predictive analytics, and customer interaction improvements. Learn about Gartner's recommended steps for initiating an AIOps pilot and understand th...