The Internet Report

Understanding the unique characteristics of different kinds of Internet outages can help you quickly recognize the type of incident you’re dealing with and take the right steps to mitigate its impact.  This week’s episode discusses the anatomy of common outage categories and explores recent case studies: - Security-related incidents: Western Digital and SD Worx outages - A single-point-of-agg...

This week’s Pulse Update unpacks OpenAI’s ChatGPT outage and discusses why the outage actually represented a pragmatic move on the part of OpenAI.  We’ll also discuss global outage trends; explore other recent incidents at Dish Network, Microsoft, and Virgin Media UK; and look at why responses to performance problems vary, based on application characteristics and usage patterns. To learn more...

On April 4, 2023, Virgin Media UK (AS 5089) experienced two outages that impacted the reachability of its network and services to the global Internet. The two outages shared similar characteristics, including the withdrawal of routes to its network, traffic loss, and intermittent periods of service recovery. In this episode, we discuss how the outages unfolded and what IT teams can learn from this...

HTTP 403, 503, and 504 status codes dominated the last few weeks as multiple companies experienced application degradations and outages. These incidents at companies like Okta, Twitch, Reddit, and GitHub leave important lessons on navigating similar issues and minimizing downtime for your own users. To learn more, check out the links below:  - Internet Report: Pulse Update Blog: https://www.t...

It was an eventful fortnight on the Internet as Twitter, Dish Network, Akamai, and Ticketek Australia all experienced outages. Tune into our latest episode for insights from our analysis of these events and practical tips for IT teams. To learn more, check out the links below:  - Internet Report: Pulse Update Blog: ttps://www.thousandeyes.com/blog/internet-report-pulse-update-twitter-outages-...

In the space of a week, we saw two data center-related incidents lead to long Microsoft and Oracle outages. Join us as we analyze these outages and ways IT teams can minimize downtime in similar situations. We’ll also discuss a series of application issues that impacted companies including Twitter and Tesla. To learn more, check out the links below:  Internet Report: Pulse Update Blog Explore...

We discuss insights from a recent trio of similar incidents at Microsoft, Cloudflare, and Slack, along with other outage news, including a Comcast outage that impacted some Philadelphia neighborhoods on Super Bowl Sunday.  00:00 Intro 00:58 Outage Trends: By the Numbers 4:33 Microsoft Outage (Jan. 25) 4:58 Cloudflare Outage (Jan. 24) 9:27 Slack Outage (Jan. 25) 13:16 Microsoft Outlook Outage...

Live from #CiscoLiveEMEA, we discuss the Feb. 7 Microsoft Outlook outage to understand how the event unfolded, why it may have played out the way it did, and what you can learn from this outage event. To dive deeper, check out the links below: Explore the outage in the ThousandEyes platform (NO LOGIN REQUIRED) Microsoft Outlook Outage Analysis Blog (Feb. 7) Microsoft Outage Analysis Blog (Jan. 25)...

In this episode, we cover the latest internet trends and unpack important takeaways from the recent FAA, Fastly, and Microsoft outages. We also discuss how several early 2023 outages and disruptions reinforced the need for application monitoring and testing to counter, or at least anticipate the effect of, anomalous conditions on certain routes. 00:00 Intro 1:32 Outage Trends: Week of Jan. 30 7:07...

At around 7:05 a.m. UTC on January 25, 2023, Microsoft started experiencing service related issues. At the same time, ThousandEyes observed BGP withdrawals and a significant number of route changes that resulted in a high amount of packet loss, ultimately affecting various services like Outlook, Teams, SharePoint, and others.  00:00 Welcome: This is The Internet Report, where we uncover what’...

This episode covers the latest global network outage numbers and interesting end-of-year trends; how resilient application architectures, clouds, and networks are challenging old ways of thinking; and a deep dive into an outage that disrupted Spotify’s music streaming on December 14, 2022. To learn more, check out the links below:  Internet Report Pulse Update Blog Explore the Spotify outage...

This is the Internet Report: Pulse Update, where we review and provide analysis of significant outages and trends across the Internet, from the previous two weeks. Every other week, we'll publish a new episode covering the latest tally of outage events, and highlighting a few interesting outages. This week, in addition to our usual look at global and U.S. outage trends, we’ll take a brief look at...

Starting at ~12:12 UTC on Dec 12, 2022, an ISP in the Democratic Republic of Congo leaked a route belonging to the Quad9 DNS service, causing some traffic, including Verizon US customer traffic, to get routed to Africa for ~90 minutes. High traffic loss was observed throughout the incident which was resolved at ~13:40 UTC.  00:00 Welcome: This is The Internet Report, where we uncover what’s w...

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. In this episode, we unpack four notable outages that impacted WhatsApp, Zscaler, Salesforce, and Facebook, which all appear to have a common theme. Join our co-hosts Mike Hicks, Principal Solutions Analyst at ThousandEyes, and Chris Villemez, Technical Marketing Engineer at ThousandEyes, as th...

We're back! 00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. On this episode, our newest host, Chris Villemez, is joined by Kemal Sanjta to discuss a BGP-related incident that took down Twitter for many users around the globe on March 28th. 00:36 Under the Hood: Chris Villemez and Kemal Sanjta leverage their extensive operatio...

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. On today’s episode, our newest host and Technical Marketing Engineer, Chris Villemez, is joined by Kemal Sanjta, Principal Engineer, to dive into the details of the recent AWS outages from December 7th, 10th and 15th. They’ll walk through what ThousandEyes saw from its fleet of vantage points,...

00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. 00:15 Headlines: Today we’re going to do a thorough analysis of the major Facebook outage that took place yesterday, Monday, October 4. I’m joined by ​​Gustavo Ramos, ThousandEyes’ in-house expert on Network Engineering. ThousandEyes Blog: https://www.thousandeyes.com/blog/faceb...

00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. 00:08 Headlines: Today, Mike Hicks (Principal Solutions Analyst, ThousandEyes) and I discuss a recent BGP routing incident that had intermittent impacts on Amazon’s services, including Amazon.com and AWS compute resources, during a five-hour period on July 12. 01:04 Under the Ho...

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. I’m joined today by Mike Hicks, principal solutions analyst here at ThousandEyes, to cover the outage of Akamai’s DNS service. The outage, which occurred on July 22nd around 3:38 PM UTC (8:38AM PT), struck during the course of business hours in Europe and North America, resulting in widespread...

00:00 Welcome:This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. 00:13 Headlines: Today, Kemal and I unpack an interesting BGP incident, in which a large-scale route leak briefly altered traffic patterns across the Internet. 00:58 Under the Hood: The incident began on Thursday, June 3rd at around 10:24 UTC, and resulted in a significant spike...

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. I’m joined by ThousandEyes’ BGP expert, Kemal Sanjta, to review the June 16th outage of Prolexic Routed, a DDoS Mitigation Service operated by Akamai. According to a statement from Akamai, the outage was not due to a DDoS attack or system update, but instead a routing table limitation that was...

00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. 00:12 Headlines: Today, I’m joined by Hans Ashlock, Director of Technology & Innovation at ThousandEyes, to unpack today’s major outage at Fastly, a popular CDN provider. 3:46 Under the Hood: Today, I’m joined by Hans Ashlock, Director of Technology & Innovation at Thous...

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. I’m joined today by Mike Hicks, Principle Solution Analyst at ThousandEyes, to cover two recent application-related outages. The first occurred on May 19th around 12:50 UTC at Coinbase—a well-known cryptocurrency exchange. Around the time that news broke saying that the Chinese government woul...

00:00 Welcome 00:14 Headlines: DNS and BGP and DDoS Attacks—Oh, My! This week we cover a couple of recent service degradation incidents involving DNS providers 2:19 Under the Hood: Kemal Sanjta, ThousandEyes’ resident BGP expert, joins us to discuss the May 6th disruption to Neustar’s UltraDNS service, which lasted nearly four hours. We discuss the BGP routing changes we observed during the incide...

This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. Today, we focused on an interesting outage that impacted Cloudflare Magic Transit, a relatively new offering from the CDN provider which aims to efficiently route and protect the network traffic of its customers. On May 3rd at approximately 3:00 PM PDT (10:00 PM UTC), ThousandEyes vantage poin...