The Insight Track

In this episode of The People Making Payments Podcast, Shona sits down with Nikhita Hyett (General Manager EMEA at Signifyd) to explore how fraud has evolved, why fraud and abuse need to be treated as fundamentally different problems, and what fraud prevention needs to look like as the industry moves into an agentic future. They start by unpacking how fraud has evolved 👇 ➡️ How fraud has evolved...

In this episode of The People Making Payments Podcast, Shona sits down with Arnaud Le Saouter (Client Director at KAE) - a payments industry veteran with over 30 years of experience - about how merchant needs have evolved, and what that means for how payment providers should be thinking about pricing their services today. With three decades of perspective to draw on, Arnaud and Shona start with ho...

In this episode of The People Making Payments Podcast, Shona speaks with Keiti Kirt (Marketing Specialist at LHV Bank) about two topics at the heart of modern banking: how to engage and retain customers in a multi-banked world, and what it really takes to differentiate when you enter a brand new market. They start by unpacking multi-banking 👇 ➡️ Why "financial polyamory" is the new normal and wha...

In this episode of The People Making Payments Podcast, Shona speaks with Willem Wellinghoff (UK Chair and Chief Compliance Officer at Ecommpay) about two topics very close to his heart: how compliance can drive true innovation, and why financial inclusion should be high on the agendas of payment companies across the world.  They start by rethinking the role of compliance 👇 ➡️ Why compliance shoul...

In this episode of The People Making Payments Podcast, Shona sits down with Ruwani Hewa, Director of Payments at Starling, to explore two themes reshaping how payments are being built and delivered today: embedded finance and AI. They start with embedded finance 👇 ➡️ What it actually means and why it’s been around longer than most people think ➡️ How it has evolved from simple use cases into more...

In this episode of The People Making Payments Podcast, Shona sits down with Andrea Cillara Rossi, VP Consumer Products and Processing at Mastercard, to unpack two of the biggest forces shaping the future of payments: digital currencies and the evolving ecosystem dynamics. We start by exploring the reality behind digital currencies 👇 ➡️ What we actually mean by digital currencies ➡️ Where real-wor...

Welcome to The People Making Payments Podcast - a brand-new show designed to help people working in payments identify the most significant developments shaping the industry and understand how to best anticipate, and act, on them. In each episode Shona Sabah will be sitting down with a senior payments leader for an honest and open conversation about how they’re interpreting key shifts and trends, t...

In today’s episode — originally written as an article by Prithweesh De — we’re talking about one of the biggest challenges facing insight teams inside banks and payments companies: delivering fast without sacrificing quality.

In today’s episode — which was originally written as an article by Shona Sabah — we’re exploring one of the most important and fast-moving developments in the payments industry: how agentic AI is changing the way transactions are routed, approved, and optimised, and what it means for merchants, consumers, and payment providers.

In today’s episode — which was originally written as an article by Prithweesh De — we’re talking about one of the biggest challenges facing insights teams in banks and payments firms: how to prioritise competing requests, stay focused on what really matters, and demonstrate strategic impact across the business.

In today’s episode — which was originally written as an article by Nicky Cockerill and Ane Unamuno — we’re looking at how banks and payments companies can create thought-leadership that actually stands out.

In today’s episode — which was originally written as an article by Diana Arizaleta — we’re revisiting the rise of premium commercial cards, and exploring how issuers can capitalise on the opportunities available.

In today’s episode — which was originally written as an article by Anna Pantazi — we’re looking at a why internal data, on its own, isn’t enough for financial services and payments companies to make sharp, strategic decisions.

In today’s episode — which was originally written as an article by Ane Unamuno — we’re rethinking the role of insight in financial services and payments marketing; from a campaign input, to an always-on strategy.

In today’s episode — which was originally written as an article by Diana Arizaleta — we’re talking about loyalty in banking, and why providers can no longer rely on products alone to secure it.

In today’s episode — originally written as an article by George Spedding — we’re exploring how financial services and payment providers can use conversational AI to better understand SMEs.

In today’s episode — originally written as an article by Emily Beeby and Nicky Cockerill — we’re talking about a major shift happening in the payments world: agentic commerce. Seen by many as the future of commerce, it’s the idea that AI agents will soon be making purchases on your behalf — from finding the product to paying for it - and it's arriving faster than many people expected.

 In today’s episode — originally written as an article by Diana Arizaleta — we’re diving into the rise of premium commercial cards. From lounge access for small business owners to policy controls for corporate finance teams, this episode explores how issuers are redefining the meaning of “premium” in the B2B payments space — and why the winners will be those who design with nuance, local context,...

In today’s episode — which was originally written as an article by Alice Whitelam — we’re talking about the growing disconnect between banks and their customers when it comes to communication. With inboxes full and attention spans short, Alice explores why so many messages are missing the mark, and how financial services brands can rebuild connection through smarter, more insight-led strategies.

In today’s episode - which was originally written as an article by Pritweesh De - we’re talking about how traditional telcos can compete with the fintechs and other digital-first brands who are beginning to enter and disrupt the space.

In today’s episode - which was originally written as an article by Jevon Amoah - we’re talking about how traditional banks can quickly close the innovation gap on fintechs by using an agile, insight-led approach.

In today’s episode - which was originally written as an article by George Spedding - we’re talking about how to get the most out of one of the most powerful — but often misunderstood — tools in the product and strategy world: the Jobs to Be Done framework. Or JTBD, for short.

 In today’s episode - which was originally written as an article by Thomas Dodd - we’re looking at  a topic that sits at the intersection of international travel, ecommerce, and customer trust: Dynamic Currency Conversion, or DCC - and exploring whether it's negative reputation is fair. 

In today’s episode - which was originally written as an article by George Spedding - we’re looking at why the newest technologies don't always make for better payment experiences, and how you can pick and choose the ones that make the biggest impact to your customers. 

In today’s episode - which was originally written as an article by Nicky Cockerill - we’re digging into a topic that sits at the heart of delivering fair and inclusive financial services: understanding and supporting financially vulnerable customers.