The Insider Podcast by Glion

Season 2 of The Insider Podcast continues as we tackle the hottest topic on the hospitality business agenda: AI. Under the expert guidance of Dr. Alessio Delpero, we cut through the emotion and guesswork to highlight the real-world challenges and opportunities for hoteliers. Pinpoint the AI applications set to be the biggest game-changers. Learn how the technology can enhance the guest experience....

We’re getting straight down to business with a frank and thought-provoking episode filmed on location in Paris and starring luxury industry consultant and commentator, Susanna Nicoletti. It’s no secret that the luxury sector is in a turbulent period right now – we discuss what the leading players in fashion and accessories should be doing to keep their customers on side. In this wide-ranging conve...

The Insider Podcast returns for a second season in 2026; and this time we’ll have a blend of audio and video episodes across the series. As a special season preview, we present a compelling tête-à-tête with Frédéric Biousse, the co-founder and driving force of boutique hotel operator Fontenille Collection. After enjoying incredible success in the fashion retail business, Frédéric brings unique per...

“I'm a very big believer in that by listening to people and spending time, you can learn a lot about what's in their mind and about their current and future behaviors. What happens if the company becomes bigger, the distance between you and the guest, the distance between you and frontline employees, becomes bigger. You have to tackle that. So you have to continue the conversation with people.” Wh...

“My father. He's a visionary man. I remember when I graduated from high school, I wanted to be an engineer. And my father asked me to go and search about a hospitality major. And I asked him, I told him, is this something that people study, hospitality and tourism? And he told me, believe me, in 10 years’ time, you'll see the shift in the country and how Saudi Arabia will become a major tourist de...

“I think one of the other huge game changers is that – especially in the high luxury industry – you don't compare any more with the best hotel in Dubai; but you have in your mind the experience you had in Paris, and you are expecting the same. Or Singapore, or whatever big city, or New York. So it's good. It pushed us really far to continue to evolve and invent and create.” With more than two deca...

“And this is why I think now hospitality is fun. In the last seven to eight years, we've seen much more creativity, because doing business has become also more expensive. The risks are elevated. Which in many ways is great, because we're being pushed now to think out of the box.” What’s the secret of Dubai’s extraordinary growth as a travel destination? Where should hospitality be directing its ef...

“We mistakenly think we're in the service business; we're in the hospitality business. Wrong. We are in the retail business.” When Bashar Wali opens up about the hospitality industry, it pays to listen. Insider Podcast host Martin Green did just that, when he had the pleasure of Bashar’s company in London a few weeks back. And now you have the chance to explore the mind of a true hospitality origi...

“When you are in travel and tourism, you're really, really aiming to provide the best service and the best guest experience, because that is what is going to create loyalty.” Accor sits at hospitality’s global top table, and its growth over recent decades has been nothing short of phenomenal. In this episode of The Insider Podcast, we offer a unique glimpse into the organization’s engine room, cou...

“This sector is the most beautiful, joy-bringing, glamorous, gorgeous, happiness-making thing of all.” Think you are passionate about your job? Wait until you meet Helen Brocklebank, star of Episode 5 of The Insider Podcast. As CEO of Walpole – the voice of British luxury – Helen enlightens host Martin Green across a variety of hot button topics, from Trump to tax-free shopping. And there’s an unm...

"You need human to change human." The words of Simone Gibertoni, CEO of Clinique La Prairie, the legendary Swiss longevity clinic known for its science driven programs and holistic approach to wellbeing in mind and body. Tread with us the same corridors frequented by famous statesmen, Hollywood stars, business leaders, and others who make this exquisite setting on the shores of Lake Geneva their h...

Join host Martin Green as he visits Glion’s London campus to chat with Alex Slors, a vastly experienced hotelier who is Program Director for our Master’s in Real Estate, Finance and Hotel Development.  Alex shares fascinating stories from his decades as the sharp end of international hospitality, revealing his passion for the hotel industry and what makes it such a dynamic, living business.   From...

In Episode 2 of The Insider Podcast, host Martin Green sits down with Sharòn Cohen Moore, an expert who has shaped the evolution of luxury retail. Through his work for brands like Prada, Burberry and Fendi, Sharòn has played a pivotal role in the evolution of the luxury store.  Whether you’re in the luxury industry or passionate about retail design, Sharòn’s insights offer a fresh perspective on h...

Episode 1 of The Insider Podcast features a spirited and passionate Glion alumna named Louise Lisztman, who has single-handedly created a new skincare brand called Dead Sea Dream. Martin Green explores that entrepreneurial journey with Louise – charting the trials and triumphs that characterize the entrepreneurial life.

The Insider Podcast is dedicated to the art of conversation. In each episode, host Martin Green will sit down with a special guest to explore aspects of the multi trillion dollar global experience economy, which has been Glion’s academic focus for more than six decades. Guests can be CEOs, entrepreneurs, visionary thinkers, industry commentators and academics. They’ll be drawn from hospitality, lu...