The Inside Track - presented by CallRevu

We’re excited to welcome you to our next Inside Track webinar session featuring a special conversation with Brock Jackson and Keri Cohen around CallRevu’s acquisition of Calldrip and what it means for the future of dealership communication intelligence. In this discussion, Brock and Keri will sit down to talk through the vision behind the acquisition, how the combined solutions strengthen the deal...

Dealership leaders don’t need more reports, they need a repeatable way to turn call insights into action. In this webinar, we break down a practical weekly management cadence for reviewing the right KPIs, identifying missed opportunities, coaching to real behaviors, and reinforcing performance through training and call scoring. Built for sales managers, service directors, and BDC leaders, this ses...

AI has reached a turning point. The question is no longer if you should use it – but how, why, and to what end. In this session, CallRevu sits down with Brent Wees to unpack how conversation data evolve into predictive intelligence, and where AI becomes a powerful growth engine, or a liability, depending on how it’s applied. We’ll explore practical, real-world approaches to moving beyond surface-l...

Your digital campaigns are driving leads—but what happens when the phone rings? Listen as CallRevu and Digital Air Strike unpack how to connect online engagement data with real-time call insights to create one seamless customer experience. You’ll see how smart dealers are aligning marketing, BDC, and sales teams to turn every click into a call—and every call into a customer.

In the October edition of Inside Track, the focus is on how Napleton enhances dealership performance through effective phone systems and analytics. Jack Simmons discusses the importance of leveraging data to improve appointment conversions and reduce missed opportunities, emphasizing that leadership involvement is crucial for success. The conversation highlights the role of AI in increasing call v...

Dealers don’t need to choose between people and automation. In this podcast, learn how Digital Voice Assistants (DVAs) act as always-on teammates—capturing calls, booking service, and syncing with your CRM—while freeing your staff to focus on customers. Discover how leading dealerships are pairing people with AI to boost conversions, elevate CSI, and unlock measurable ROI.

In an industry overflowing with data, why are so many dealerships still struggling to act on it? In this high-impact session, we sit down with Jim Shorkey KIA Wexford’s GM to explore how today’s top operators are turning insights into action—from the phones to the service lane. We’ll break down the systems, coaching, and culture shifts that have helped forward-thinking dealers close the loop betwe...

In this episode of Inside Track, Kurt Larson and Eric Glass interview Doug Horner, a prominent figure in the automotive industry known for his engaging content creation on social media. Doug shares his journey from being a reluctant social media user to becoming a successful influencer, discussing the challenges he faced, the strategies he employed, and the impact of his content on sales and brand...

You’ve heard the strategy—now see it in action. In Part 2 of our Inside Track: LIVE series, we’re bringing in Tom Moore & Grant Hocking from Morgan Auto Group that put personalization into practice. You’ll get an inside look at how they connected Tealium’s customer data engine with CallRevu’s voice intelligence platform to create smarter, more consistent conversations across the customer journ...

In this episode, "The Inside Track" explores leveraging data to create seamless and personalized customer journeys in the automotive industry. Experts from CallRevu & Fullpath discuss how focusing on the importance of a strong data infrastructure for dealerships is paramount for success. It starts with the right vendor partners for data integration, actionability, and the future of AI enhancin...

Live from NADA- a discussion with leaders from PAM, iWISH, and CallRevu as they dive into the transformative role AI is playing in the automotive industry. From virtual training platforms for agents to AI-driven BDC assistants handling after-hours appointments, the capabilities of automotive AI tools are revolutionizing the dealer-customer relationship. In this episode, we explore how AI is enabli...

The automotive industry continues to be transformed by video- whether it be marketing, influence, or even sales- video isn’t just a thing, it’s everything. As we head into 2025, the need to use video for engaging consumers, building trust, and ultimately driving sales is not going anywhere. But how can automotive professionals use video to stand out in an increasingly crowded marketplace, especial...

In an era where customers are more informed than ever, automotive dealerships face a unique challenge: connecting with selective buyers who expect transparency, efficiency, and a personalized experience. These buyers come prepared with extensive research and high standards, meaning dealerships must be equally prepared to offer a customized experience that meets their needs. Automotive expert Todd...

Eric Glass & Kurt Larson aren't your typical automotive talking heads. Curious as to how? Listen to this mini episode as they break down the reason for doing this podcast, their past career choices that might seem a little odd, and why they hope this podcast is different than others. Also, video games and comic books. Really.

In today’s competitive automotive landscape, customer experience is a critical differentiator. Join us for our next monthly live stream, where we’ll explore how forward-thinking dealerships are harnessing the power of AI to elevate customer interactions and drive better outcomes. This session will reveal how AI-driven insights and automation are transforming phone communication, sales opportunitie...

In this episode, we dive into the heart of customer experiences—literally. Join us as we talk with Katie Mares, renowned customer experience expert and author of CustomHER Experience, to explore the often-overlooked role emotions play in shaping buyer decisions and loyalty in the automotive industry. Katie shares actionable strategies to help dealerships go beyond transactions and build meaningful...