The Housing Hive

Introducing our special guests: Paul Nicholson , Head of Business Development at London Borough of Hammersmith & Fulham Lauretta Rothery , Director of Communities at Joseph Rowntree Housing Trust David Thorpe , Director of Property Investment at Vico Homes Lord Gary Porter CBE , Strategic Adviser to Prodo, supporting engagement with local government and the transformation of resident engagemen...

Introducing our special guests: Mark Tasker, Customer Relations & Service Improvement Manager at Ongo Homes and Luke Beard, Assistant Director of Technical Services at ARK Consultancy Ltd Awaab’s Law comes into force in just four months — requiring all social landlords to investigate damp and mould within 10 working days , those deemed to be high risk to be made safe within 5 working days , em...

Introducing our special guests: David Ripley , Stonewater COO Grant Kennelly , Birmingham City Council Senior Housing and Modernisation Strategy Manager It’s been one year since the new consumer standards were introduced - a major milestone in the regulation of social housing. But what’s really changed? In May's Housing Hive session, we explore how the sector is responding to the new regime,...

Introducing our special guests: Daz Chauhan , Director at Knowledge Industries Elishama Tizora , Head of Data and Business Intelligence at Great Places Andreea Fard , Head of Digital, Data and Technology at Community Gateway The social housing sector is facing increasing pressure to enhance service delivery, optimise resources, and improve tenant outcomes. In response, data-driven decision making...

Introducing special guests: Leon Storer , Director at Ark, formerly Director of Assets at Stonewater John Ghader , CEO of Prima Group Paul Mullis , CEO of DAMHA 2025 Inside Housing Repairs Tracker showed that housing providers in England spent a record £8.8 billion on repairs and maintenance in 2023-24 — £1 billion more than the previous year and a 63% increase since 2020-21 . This rise stemmed fr...

Introducing special guests: Emma Weston, CEO of Digital Unite Scott Tandy, Digital Inclusion Officer of Newydd Housing Association Christian Page, Digital Inclusion and Engagement Business Partner of Newport City Homes Join us on the Housing Hive, where we explored how social housing providers could overcome the growing challenge of digital exclusion among vulnerable tenants. In this session, we s...

We had the pleasure of hosting Arturo Dell , a sector specialist with 20+ years of experience in local government, education, and housing associations! Arturo shared his passion for customer-focused services and the power of data & technology to transform the housing sector. 💡 Key Takeaways: ✅ Exclusive insights from Arturo on how data & tech can revolutionize housing services ✅ Thought...

In today’s session we explored how reward programs could drive tenant engagement and help Housing Associations tackle the ongoing cost of living crisis. Today's session was designed for housing professionals across the UK, focusing on how integrating reward programs into self-service portals could create positive incentives for tenants to engage online. We discussed how offering tenants perso...

We were joined by Nick Atkin, Yorkshire Housing CEO and Adam Lilley-Byrne L&Q's Digital Marketing Manager for this Housing Hive webinar where we explore how artificial intelligence (AI) is reshaping the housing sector. This session is tailored for housing professionals keen to stay ahead of the latest digital transformation trends, with a focus on how AI can drive innovation and improve s...

Watch our discussion on the future of social housing in the UK under the new Labour government and the role of digital transformation in adapting to these changes. In this session, we explore the potential policy changes and their implications for social housing providers and tenants. With the recent shift in government, understanding the upcoming legislative and regulatory environment is crucial...

Today's Housing Hive webinar featured a deep dive into the crucial topic of tenant engagement, led by Thom Shackleford, Product Manager at Prodo. Thom explored "The Importance of Tenant Engagement," highlighting the challenges and opportunities brought about by digitalisation in the housing sector. As digital transformation continues to shape the industry, it becomes increasingly im...

In todays Housing Hive webinar, we delve into the world of tenant engagement through digital channels. Join us as we explore targeted customer services facilitated by digital technologies. In this session, we’re taking a deep dive into leveraging digital tools to enhance tenant engagement. Here’s a glimpse of what we’ll cover: Unlocking the Potential of Data Segmentation: Discover how segmenting t...

In this session, we're delving deep into the world of cost-effective digital strategies, designed to empower housing professionals with actionable insights and practical solutions. Here's a glimpse of what we explore: Incremental Changes: Discover how small, iterative adjustments can yield significant improvements in your digital infrastructure and operations. Open Source Solutions: Expl...

We're joined by Paul Earnden, Managing Director of Fuelius, an expert CRM implementer and one of the few HubSpot Elite partners in the country. CRM is a big topic of conversation across the housing sector at the moment. Over the past 12-18 months, we've witnessed a significant shift within the housing sector, with more HAs moving away from legacy systems, recognising the need for robust...

Join our next Housing Hive here: https://www.prodo.com/housing-hive When people think about digital transformation, it’s typically about the technology and how to make things quicker or more efficient. Lots of housing organisations are currently focussed on improving their customer experience to align to the new consumer standards. However, most focus on technology and successful digital transform...

Join our next Housing Hive here: https://www.prodo.com/housing-hive In todays Housing Hive, we explore the transformative landscape of resident engagement and customer experience in social housing. In the wake of regulatory shifts and operational intricacies, join us for an insightful webinar led by Prodo Sector Transformation expert Amanda Leonard, a visionary in customer-centric innovation. We d...

Join our next Housing Hive here: https://www.prodo.com/housing-hive The current economic landscape and operating environment in social housing is challenging. This complexity is compounded by the imminent change to consumer regulation as the sector prepares for the biggest regulatory shift for over a decade.   Check out our latest Housing Hive webinar, where Sector Transformation Expert Amanda Leo...

Join our next Housing Hive here: https://www.prodo.com/housing-hive We all witnessed how the pandemic highlighted the exacerbation of inequalities through digital exclusion, and how lack of connectivity or digital skills can limit all areas of daily life. When it comes to the numbers, it’s approximated that 11m people across the country do not have access to the internet, with 1 in 3 of those peop...

Join our next Housing Hive here: https://www.prodo.com/housing-hive Check out our enlightening webinar that delves into the crucial role of data in strengthening trust between housing associations and their residents. In the increasingly complex landscape of the housing sector, it has become imperative for organisations to foster trust through personalised and efficient service delivery. However,...

Join our next Housing Hive here: https://www.prodo.com/housing-hive There’s rightly a significant drive into digital transformation in the housing sector. The potential benefits into customer experience and process efficiency are all very well documented, and something most housing associations are pushing towards.   However, embarking on this transformation journey can be intricate, especially wh...

Join our next Housing Hive here: https://www.prodo.com/housing-hive Streamline home applications with digital processes, reducing paperwork and in-person visits. Check out this Housing Hive to explore the benefits of digitising tenant onboarding: Establish a digital-first approach, decrease future self-service conversions, save time filling vacant properties, cut manual data entry and paper use an...

Join our next Housing Hive here: https://www.prodo.com/housing-hive Recognising the importance of delivering building safety and maintenance information to customers in a more efficient manner, Thrive Homes has incorporated groundbreaking functionality into their channel shift strategy. In collaboration with us at Prodo, they have empowered customers with the means to achieve this objective digita...

Join our next Housing Hive here: https://www.prodo.com/housing-hive Revolutionising Self-Service:  The Story of Housing Solutions' Self-Service App with Adam Rigg

Join our next Housing Hive here: https://www.prodo.com/housing-hive In the social housing sector, there is a growing emphasis on customer voice, particularly with the guidance provided by the social housing whitepaper, tenant satisfaction measures, and publicly exposed shortcomings. Providers must prioritise customer needs in all initiatives, including the development and design of digital platfor...

Join our next Housing Hive here: https://www.prodo.com/housing-hive In this Housing Hive, we're exploring AI, the use cases and best practices for social housing and how we can harness its potential to help assist customers and colleagues. We were joined by Jan, who is Prodo's technical architect, and he's been designing and developing solutions to solve some of these challenges usi...