The Health System CXO Podcast

In this episode of Fireside Chat, we sit down with Robert W. Roth, President and CEO, RoMan Manufacturing and Board Chair, Spectrum Health to discuss the responsibilities of the board chair and the importance of a clear and positive relationship with the CEO. We also discussed the role a board plays during a crisis and the key characteristics of a leader in the midst of a crisis. Welcome to the He...

In this episode of Fireside Chat, we sit down with Roxanna Gapstur, Ph. D., R.N., President and CEO, WellSpan Health to discuss how her career as a nurse has informed her leadership style and decision making as a health system CEO. We also discuss scale and why it matters and how remote working will impact the workforce and facility planning in the days ahead. Welcome to the Health System CXO Podc...

In this episode of Fireside Chat, we sit down with Michael Ugwueke, President and CEO, Methodist Le Bonheur Healthcare to discuss the hope that the COVID crisis can catalyze health systems as they continue their forward progress. We also discussed the view of the importance of a reliable supply chain for PPE and the compassion a leader must have in a crisis. Welcome to the Health System CXO Podcas...

In this episode of Fireside Chat, we sit down with Dr. Rod Hochman, President and CEO, Providence St. Joseph Health to talk about the impact of the crisis on the longer-term impact of the COVID crisis on health systems, key characteristics of a leader in a crisis, and discussion of what the federal government can do to lead change in healthcare and balance its role as a regulator while encouraging...

In this episode of Fireside Chat, we sit down with Jim Skogsbergh, President and CEO, AdvocateAurora Health to talk about a strategic path of transforming the core, placing the consumer first, and providing services for the whole person’s health. We also discussed AdvocateAurora's response to the COVID crisis, social determinants of health, and the characteristics of a leader in a crisis. Wel...

In this episode of Fireside Chat, we sit down with Peter Fine, President and CEO, Banner Health to discuss lessons learned from the COVID crisis under the assumption that there will be other health crises in the future. We also talked about the need for a reliable PPE supply chain and the important characteristics of a leader in a crisis. Welcome to the Health System CXO Podcast, sponsored by The...

In this episode of Fireside Chat, we sit down with Michael Dowling, President and CEO, Northwell Health to talk about his role in leading through the COVID crisis in the epicenter of the pandemic in New York City. We also covered a list of the key topics for health system leaders, including why scale matters, and how Micahel thinks about growing government payments to health systems. Welcome to th...

In this episode of Fireside Chat, we sit down with Dr. Craig E. Samitt, President and CEO, Blue Cross and Blue Shield of Minnesota to discuss his background in both provider and health insurance organizations and how lessons learned in each are transferable. We also talked about the relationship between health systems and health plans and the evolution from the traditional fee-for-service system t...

In this episode of Fireside Chat, we sit down with Andrew Wisdom, Board Chair, Ochsner Health and President, Crescent Capital Consultants to talk about his wide-ranging governance experience. Wisdom has served on numerous non-profit boards and discussed the unique expectations and responsibilities for sitting on healthcare, higher education, and community services boards.  He shares the three key...

In this episode of Fireside Chat, with Kevin Tabb, M.D., President and CEO, Beth Israel Lahey Health to discuss the merger between Beth Israel Deaconess and Lahey, the impact that COVID has had on telehealth services, and the characteristics of a leader during a crisis. Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health Syste...

In this episode of Fireside Chat, we sit down with Robert P. Kelly, former Chairman and CEO, Bank of New York Mellon, to discuss lessons learned from the 2008-2009 financial crisis that are relevant to health systems and all organizations working through the current COVID crisis. We also discussed the macro-economics of the pandemic and the challenges organizations will face in the recovery. Welco...

In this episode of Fireside Chat, we sit down with Jason Gorevic, CEO, Teledoc Health to talk about the acceleration of telehealth due to the COVID crisis and how physicians need to understand and act on the differences between a webside manner and bedside manner. We also discussed engaging patients and tracking telehealth innovation by hospitals and health systems. Welcome to the Health System CX...

In this episode of Fireside Chat, we sit down with Dr. Brian Nester, President and CEO, Lehigh Valley Health Network to discuss Dr. Nester's path from his three-year tenure as Chief Strategy Officer to becoming CEO. We also talked about the importance of density in transmitting COVID in Lehigh Valley’s service areas, and how a value-based model needs to replace the prevailing fee for service...

In this episode of Fireside Chat, we sit down with Scott Reiner, CEO, Adventist Health to discuss the new organizational structure with three divisions: Care Division, Well-Being Division and Managed-Health Division. We also talked about the role of a leader during a crisis and how Adventist Health altered its Cap-Ex spending as a result of COVID. Welcome to the Health System CXO Podcast, sponsore...

In this episode of Fireside Chat, we sit down with Dr. Janice Nevin, President and CEO, ChristianaCare Health System to talk about her evolution as a leader and the rewards of helping employees exceed expectations. Dr. Nevin also spoke the need for women in healthcare administration and the importance of having a well-rounded portfolio of experience. We discussed social determinants of health and...

In this episode of Fireside Chat, we sit down with James Staten, Senior Vice President and CFO at the University of Southern California to talk about the leadership lessons gained throughout his professional career in public accounting and his experience in the formation of NewYork-Presbyterian to the expansion of the Yale-New Haven Health System. We also discussed other learnings from his career...

Transcription: David S. Chernow 0:03  We made a decision to take on all COVID patients immediately. And we worked with our partners and dedicated units and one of our four key results, my five plus six equals for is bad math. Our four key results are to keep our patients and each other safe, to create an exceptional patient experience, to create an exceptional employee experience, and then and onl...

In this episode of Fireside Chat, we sit down with Chris Howard, President and CEO, Sharp HealthCare to discuss the breakdown of Sharp’s capitated and fee-for-service revenues and how capitated revenue provides a more stable revenue base. We also spoke about the new core competency of scaling up and scaling down developed in response to the crisis, and lessons learned during the COVID pandemic tha...

Transcription: Redonda Miller 0:03 We have this playbook of physical capacity staffing policies. I'm thinking about all the thought that went into standing up a visitor policy or a masking policy or a travel policy. Now we can turn those on and off as needed. Gary Bisbee 0:20 That was Dr. Redonda Miller. President at Johns Hopkins Hospital, speaking about the core competency of scaling up and...

Transcription: Ken Paulus 0:03 Caregivers will be put back in a position to drive these big complicated specialty treatments instead of throwing these patients over the wall to us. And I think pharma will move from a sales model to a knowledge model where their job is to put information in the hands of caregivers, health plans, and members to make the right decisions at the right time in the right...

Transcription: James Linder 0:03 Every health system is looking at their labor stack if you will. Who does what work? How is work getting done? How's the care provided? So I do believe we will get to a different care delivery model than we had in December of 2019. And hopefully, that will be better for the patients and be more efficient economically. Gary Bisbee 0:23 That was Dr. James Linder...

In this episode of Fireside Chat, we sit down with Dr. Steve Corwin, President and CEO, NewYork-Presbyterian to talk about being in the epicenter of the COVID-19 crisis, the heroism of the healthcare workers battling the pandemic and the resolve of people bonding together in a difficult time. Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content de...

In this episode of Fireside Chat, we sit down with Brett McClung, President and CEO, Baptist Health to talk about the use of predictive analytics to estimate the duration of the first COVID wave and the timing of the possible second wave, the use of AI to test the effectiveness of telehealth visits, and the new normal in terms of greater physician alignment and deeper consumer analytics.   Welcome...

Transcription: Terry Shaw 0:03 There are many times that I would want to go back and deal with the issues that I'm comfortable with when what I really needed to be doing is making sure that I was working on communications and organization and thoughtful planning for the future of our organization. There was a time period where I just told the team, I'm out of the firefight. I'm taki...

Transcription: Russ Cox 0:03 What we soon found out was that we were posting that on YouTube. Employees were watching it regularly. But what we also found out is it in a vacuum of information, they were forwarding the link to their family members and to other people. And it became a very good community communication as well. To the point we even had media watching it. Gary Bisbee 0:22 That was Rus...