The Hart Square Podcast

Zoe Amar is the Founder and Director of Zoe Amar Digital as well as a co-author of the 2023 Charity Digital Skills Report. The Charity Digital Skills Report is the annual barometer of charities' digital skills, attitudes and behaviours and Zoe joined us on this episode to discuss some of the key findings. On this episode we discussed: Motivations and aims of the report How the Charity Digital Skil...

Azuma and Jason from the Hart Square team join us on this episode to share their insights and experience on common risks in digital projects. They explore examples of project risks as well as their tips for monitoring and managing risks. On this episode we discuss: What are project risks?   Examples of common risks in digital projects Where to start with identifying project risks  Why it is import...

Billy and Jonathan from the Hart Square team join us on this episode to share their insights and experience on the data migration stage of a digital project. They delve into the best practices and share how you can get the most benefit from the process. On this episode we discuss: Why data and data migration is so important for non-profits and their digital projects When should you be thinking abo...

Helen and Andrew, both Senior Business Change Consultants at Hart Square, join us on this episode to share their experience and insights on the key roles within a digital project that will help you to achieve success. On this episode we discuss: An overview of the most significant roles for success Importance of Subject Matter Experts and the qualities needed for this role How to empower your proj...

In this episode, we were joined by Tory Cassie, who is the NFP Business Development Consultant at m-hance. Tory has a wealth of experience in digital projects specifically in the non-profit sector so joined us on this episode to discuss the people side of change. On this episode we cover: Why are people the most important aspect of digital projects Ensuring you have the right project resourcing Th...

Scott Ewings is the Chief Experience Officer at TPXimpact, an organisation which aims to deliver impactful, sustainable digital outcomes that make a positive difference to how individuals and society experience the world. In this episode we discuss with Scott how non-profits can create good digital experiences for their members, donors and stakeholders. Topics we cover: Why it’s so valuable to cre...

To celebrate International Women’s Day 2023 , we put together this special episode of the Hart Square Podcast where we chat to Lisa, Leah and Joyce from the Hart Square team about their journey and experience of working in the technology sector. International Women’s Day is a global day celebrating the social, economic, cultural, and political achievements of women. The day also marks a call to ac...

In this episode, we were joined by Rob May, Founder and Managing Director of ramsac. Rob is also the UK Ambassador for Cybersecurity at the IoD and sits on advisory board on the Cyber Resilience Centre. He joined us for this episode as we discussed all things cybersecurity. On this episode we discuss: What we mean cyber attacks How cyber attacks have evolved over recent years 5 vectors of cyber at...

In this episode of the Hart Square Podcast, we were joined by Adam Monks, Co-Founder & Director at Smartdesc and James Field who is their Customer Strategy Director. We chatted all things hybrid working and explored how technology can enable an effective hybrid working environment. Discussed on this episode: Examples of technology that can enable effective hybrid working Barriers to hybrid wor...

Chris and Rhys, Head of Technology & Services at Hart Square, join us on this episode to discuss all things business process reviews! On this episode we discuss: What is a business process review? Why and when would a non-profit embark on a business process review? Benefits of carrying one out  The key outputs of a business process review Top business process review myths debunked Follow Hart...

In this episode we take a listen back to a webinar we ran earlier this year. The webinar explored the topic of IT Strategy with two members of the Hart Square team, Joyce Harmon, Senior Client Relationship Manager and Rhys Evans, Head of Technology and Services. Discussed on this episode: How to get started with your IT strategy and the first things to consider What to include in a strategic asses...

In this episode of the Hart Square Podcast, Ed Wilkinson, Digital Services Director at IE Brand & Digital chats to Hart Square's Managing Director Rob Dobell about all things brand and digital. Discussed on this episode: Solving brand and communication challenges in the non-profit sector Importance of user centric design and user experience Working with IE Brand & Digital Tension between d...

Andrew and Matt, Senior Business Change Consultants at Hart Square, join us on this episode to discuss realising the benefits of your digital project. On this episode we discuss: What is benefits realisation? Difference between tangible and intangible benefits How to derive and track the benefits during and after your project Follow Hart Square: Linkedin: @Hart Square Twitter: @Hart_Square YouTube...

Helen and Billy, Senior Business Change Consultants at Hart Square, join us on this episode to discuss digital project teams and how to lead your team to success. On this episode we discuss: Key roles within a project team How to get the best out of your team The importance of trust Addressing project team challenges Follow Hart Square: Linkedin: @Hart Square Twitter: @Hart_Square YouTube: Hart Sq...

Helen and Matt, Senior Business Change Consultants at Hart Square, join us on this episode to discuss the topic of change management and how to deliver true digital change. On this episode we discuss: What does change management mean? How change management differs to project management What are some of the benefits of using a change management approach? Challenges with running change management pr...

Laura and Sarah-Jane, from the Hart Square team, join us on this episode to discuss understanding and embracing organisational culture for project success. On this episode we discuss: What is organisational culture?    What are the benefits of implementing an organisational culture that supports projects?    How you align your organisational culture with your project   Importance of a good decisi...

In this episode of the Hart Square Podcast, David Cairns, Founder & Managing Partner at Emprisia discusses the key considerations for delivering successful technology implementation projects. On this episode we discuss: Key considerations for success What do we mean by strong governance? Importance of change management Realising the benefits of the project Data migration as a theme throughout...

Andrew and Billy, from the Hart Square team, join us on this episode to discuss what it takes to be a successful project manager in a digital project. On this episode we discuss: Characteristics of a successful project manager Importance of setting and understanding expectations Tailoring communications Going beyond the textbook project manager Whether you need technical knowledge of technology to...

In this episode of the Hart Square Podcast, Robin Fisk, Co- Founder and CEO of Donofy and discusses the elements to achieving a successful fundraising CRM project. On this episode we discuss: Understanding the role of CRM Aligning expectations and organisational culture Foundations of a successful partnership between clients and technology partners Challenge of data AI in CRM and fundraising Robin...

In this episode of the Hart Square Podcast, Marios Chrysanthou, Managing Director at Bluelight CRM discusses How to deliver successful projects. On this episode we discuss: What should a non-profit organisation be focusing on to secure project success? Importance of senior client-side roles Change management and organisational culture Empowering and supporting your project team Going live and tran...

Ian is a Business Change Consultant at Hart Square. On this episode he joins Rob, Managing Director at Hart Square, to discuss unlocking the power of data in your non-profit. On this episode we dicuss: Why is data so important? What is the power of good data vs the consequences of bad data?  How can you ensure a smooth data migration process? What does data governance mean, and how does it differ...

Chris and Rhys are the Head of Technology and Services at Hart Square. They join us on this podcast episode to discuss the topic of project resourcing and what it really takes to deliver a project. On this episode we discuss: What are the critical roles an organisation needs to put in place when they are embarking on a digital project? Are you seeing that change lead roles are challenging to resou...

Chris and Rhys, Head of Technology and Services at Hart Square, take us through each stage of the ideal partner selection process. From their experience of running and being a part of numerous partner selections, they share the key elements you should consider at each stage, to ensure you select the right technology partner for you.

In this episode, we are joined by Allen Reid, Director of Client Projects at Hart Square. We discuss the importance of digital strategy and why it is really all about the people. We also discuss the importance of empowering your team as well as the digital innovations we are seeing emerge in the non-profit sector.

Laura and Sarah-Jane, Business Change Consultants at Hart Square discuss how to prepare for that all-important milestone, the technology go-live. Reflecting on their own experiences of go-lives, Laura and Sarah-Jane share advice on just how you can best prepare your organisations for a successful go-live.