The GIG Podcast

Send a text Welcome to another episode of the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe! As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential. The 19th Hole Series of The GIG Podcast focuses on everything th...

Send a text How to win at executive job interviews is something that George Pinches knows more than a thing or two about. Having worked as a private club GM/COO, and now as an executive search specialist, club governance consultant, and management coach as a Director with GGA Partners, George has watched many industry professionals work hard to unlock the door to an opportunity only to make fundam...

Send a text Welcome to another episode of the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe! As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential. The 19th Hole Series of The GIG Podcast focuses on everything th...

Send a text As the article written by Rick Young of ScoreGolf states, three hours after ParaGolf Canada went live the visionary behind the ground-breaking adaptive online golf initiative, Todd Keirstead, received the following message: “My spouse, an extremely avid golfer, recently became paralyzed from the waist down and feels they will never be able to golf again. I am hoping by connecting with...

Send a text Welcome to the 19th Hole Series of The GIG Podcast with F&B industry Guru Matt Rolfe! As founder of Results Hospitality and Westshore Hospitality Group, Matt Rolfe is a coach, speaker, and entrepreneur who mentors the top ten percent of the hospitality industry toward unlocking their true potential. The 19th Hole Series of The GIG Podcast focuses on everything that happens at your...

Send a text How well a club adapts to ever-changing membership and marketing trends can make or break them, so keeping an eye on the latest developments is essential to remaining at the top of your game.  It’s time to look ahead at what we can expect in 2022. In this episode of The GIG Podcast, Melissa shares 5 membership trends for you to focus on that will shape the private club industry in 2022...

Send a text COVID-19 has challenged club managers, and their teams to suddenly adjust to a new work environment – for example, social distancing, remote working, taking on the jobs of absent workers, and being able to respond quickly to changing needs and to make smart decisions to keep the business of the club running. Team members were asked to step in and take on new responsibilities, even if t...

Send a text We’ve all heard the adage that people don’t leave bad companies, they leave bad leaders. So, for young and aspiring club managers to succeed, building effective leadership skills needs to be a top priority.  For Rob Roxborough, relationships are the currency of how he conducts business, and his leadership style focuses on building and nurturing authentic relationships with not only his...

Send a text How does your club measure up to the competition? Are you performing above the industry standards or below? Are you achieving the objectives necessary to continue to grow and operate successfully? In order to answer these questions, club managers must have a way to track performance. Evaluating the progress of individuals, projects, and specific departments is important, but you also n...

Send a text When you click on the ABOUT US page of Ricky’s website ( www.rickyleepotts.com ), it ONLY displays Ricky’s results from his Clifton Strengths Finder test. That in itself exemplifies the uniqueness and diversity of THE Ricky Potts.  Not only is Ricky L. Potts, Jr. the Assistant General Manager at Valencia Country Club in Santa Clarita, CA, he is also a lover of golf, craft beer, electro...

Send a text As Chef Chuck Currie says, menu structure drives sales and profits…no if’s, and’s, or but’s about it! Unfortunately, many F&B operators at clubs beat their head against the walls of labour cost and inventory control, simply because they do not know how to structure their menu. That being said, we must understand that when it comes to F&B we are in the sales business first, and...

Send a text Do you need a more reliable way to forecast, manage, and measure your restaurant labor cost?  Is your team having a difficult time articulating to you what, why, or how the results are what they are?  Do you need to optimize your profit model to recover or grow post COVID-19?  After over 20 years in hospitality management, Jim Taylor realized that there is a gap in the development of m...

Send a text On this episode of the GIG Podcast, tune in to learn from Colin Weston the host of the #4 rated golf podcast worldwide ‘The ModGolf Podcast’ which is all about exploring the future of golf through conversations with the visionaries and influencers that are shaking up the sport. There’s lots to learn which you can apply to your role at the club inside this episode as you hear first-hand...

Send a text On this episode of the GIG Podcast, tune in to hear from fellow Canadian and golf industry icon Jim McLaughlin of Troon as he discusses his time in the golf industry and shares with the audience several valuable lessons that he has learned along the way.  We also talk about Troon, his role there, and how the professional golf club management powerhouse believes that creativity, plannin...

Send a text Profit margins can be boosted drastically in your F&B department with the sale of wine, but only if your servers are confident with selling the wine you’re offering to your members and guests.  That being said, this episode of the GIG Podcast is all about getting your team members comfortable with doing just that. With profit margins low on meals, beverages from the bar are key to...

Send a text Are your food and beverage operations draining profits?  In the foodservice industry, it’s a truism that you cannot cut your way to profitability but failure to control costs will reduce your bottom line.   Some operators focus much of their effort on boosting the revenue side of the equation, taking the expense side as more or less fixed. But tweaking the expense side can yield higher...

Send a text If you’ve ever wanted to learn more about the golf business in Asia and all the exciting industry opportunities that exist in that part of the world, then this is a must listen! On this episode of The GIG Podcast, we’re pleased to welcome Canadian Expat, and Global Golf Executive, Patrick Bowers who joins us to talk about his exciting career and meteoric rise in the global golf industr...

Send a text Walk into any McDonald’s, order a Big Mac, and the person on the other side of the counter will surely ask, “Do you want fries with that?” The reality of that exchange is that each affirmative answer adds $1.39 or more to that particular sale. If just a fraction of McDonald’s’ 69 million daily customers said yes to that question, that would result in millions of extra dollars in the Ha...

Send a text For some, there is optimism that life will begin to return to some degree of normalcy in the not-too-distant future.  However, many golf course owners and operators still find themselves in the unique circumstance of trying to strike the right balance between having genuine concern for everyone’s well-being and the need to keep their business alive. On this episode of The GIG Podcast,...

Send a text Do you feel like sometimes it just seems impossible to get it all done?  Do you also feel like you have to choose between either your career and being a great leader or your personal fitness and exercising every day to stay fit? We get it. For many people, time is a resource more precious than gold. Between full-time jobs in this demanding industry, kids’ activities, and chores around...

Send a text Did you know surveys have shown that along with good greens, tees, fairways, and the quality of the hot dog – golfers rank pace of play among the very top features they look for when choosing a course to play?  While that may not be all that surprising (the hot dog part anyways :-)), we’re here to tell you that if slow play is plaguing the golf experience at your club, the good news is...

Send a text One of the biggest changes COVID-19 has triggered in the world of golf club management is also one of the easiest to overlook. In very short order, the pandemic has completely reshaped how clubs interact with their members and guests.  Face-to-face board meetings are out; videoconferences are in.  Handshakes are out; contactless interactions are in.  Crowded, bustling golf shops and sh...

Send a text As we talked about in our last episode of the GIG Podcast with Kevin MacDonald, no matter whether you are climbing a mountain, progressing through a career, leading a team, building a relationship or raising a family, we all have the chance to be in a continuous process of elevation.   So, in Part 2 of our chat with Kevin MacDonald we pick up from where we left off last time and contin...

Send a text A common trait among high-performing corporate businesses is that they have sound governance policies and procedures in place, and the same is true for Clubs. As Gregg puts it, in the world of “Clubdom” governance is Job #1 and it’s all about who makes the decisions, who executes the decisions, and who makes sure they are enforced. On this episode of The GIG Podcast, we welcome Club Ma...

Send a text Retailers in the golf industry define success at the end of a season in many ways. Did we hit our retail sales or gross margin dollar target for the year? Did our members and guests like the products that came with our biggest investment in a specific brand, and ultimately did that brand sell well for us?  One of the most common metrics used is full price sell through which is the perc...