The Gartner Talent Angle

In 2024, expert guests joined the Gartner Talent Angle to share their advice on the trickiest apsects of leadership that are critical to success in the modern world of work: uncertainty,  conflict and failure. Nathan Furr and Susasannhah Harmon Furr detail how organizations can navigate uncertainty to drive transformation and innovation. Amy Gallo shows how leaders can effectively manage conflicts...

In this Gartner Talent Angle episode, author and banker Jeff Korzenik shares insights about the second-chance talent pool—that is, reemploying candidates with criminal records. He offers practical advice on tapping into non-traditional sources of talent by  differentiating between felony types, partnering with nonprofits and reevaluating legacy talent policies and processes. Jeff Korzenik is Chief...

Mark C. Crowley joins the Gartner Talent Angle to discuss why today's unparalleled workplace challenges prompted him to release a second edition of his book, "Lead from the Heart: Transformational Leadership for the 21st Century" more than a decade after it was first published. Backed by scientific findings on employee motivation, Crowley outlines common misconceptions about leading from the heart...

As many organizations struggle to keep pace with technological innovations, digital transformation is a top priority. Gerald Kane, professor of information systems at the University of Georgia's Terry College of Business, joins the Gartner Talent Angle to explore the opportunities these digital disruptions create and to inspire HR leaders to approach digital transformation with confidence. He expl...

Employees and leaders frequently grapple with the challenge of insufficient time. This scarcity often serves as a legitimate rationale for incomplete tasks and unmet objectives at work, prompting employees to explore various time management strategies and tools. Oliver Burkeman, acclaimed author of the New York Times bestseller "Four Thousand Weeks" and "Meditation for Mortals," offers a contraria...

Author Caleb Gardner argues that while change has been constant for some time, organizations are still unprepared to address it. In his latest book, "No Point B: Rules for Leading Change in the New Hyper-Connected, Radically Conscious Economy," Gardner lays out his vision for how organizations should approach change in the new environment. The founder of the consulting firm 18 Coffees joined the G...

As the pace and complexity of work continues to increase, employees can feel trapped in a cycle of execution, leaving them without the time or capacity to think strategically about their careers. Dorie Clark, author of "The Long Game: How to Be a Long-Term Thinker in a Short-Term World," joins the Talent Angle to outline how HR leaders can support employees in reaching bold, fulfilling career goal...

Business leaders today are struggling with managing their well-being, working with other leaders and mitigating their blind spots.  Gartner analyst Rob O'Donohue joins the Talent Angle to discuss his research on how the  most successful  leaders thrive despite rising employee burnout and employee-employer mistrust. Rob advises how leaders can manage their workloads and take care of their own well-...

Succession planning is an integral component of an organization's talent management strategy, but HR leaders are often unsure if they're identifying the best-suited candidates for succession pipelines.  Martin Gutmann, a professor at the Lucerne School of Business in Switzerland and the author of "The Unseen Leader: How History Can Help Us Rethink Leadership," offers a solution to succession plann...

Employees and candidates consistently value pay transparency, but before HR leaders alter their rewards strategies to meet these expectations, they must first consider their holistic impact on the organization. Peter Bamberger, Professor at Tel Aviv University's Coller School of Management and author of "Exposing Pay," joins the Talent Angle to detail what pay transparency means for employers, emp...

Despite ongoing obstacles to diversity, equity and inclusion (DEI) initiatives — such as employee pushback — author and consultant Lily Zheng argues HR leaders sh ould continue to drive DEI outcomes  by balancing ownership with individual accountability. Lily joins the Talent Angle to offer advice from their book, "Reconstructing DEI: A Practitioner's Workbook," based on their book "DEI Deconstruc...

Employers and employees are putting in tremendous effort in trying to make work better. There are now more ways for employees to connect with each other, more opportunities to learn at work and more tools to help work get done than ever  before.  However, neither employers nor employees are seeing the expected increases in results such as productivity.   Jessie Knight, vice president of research i...

After working from home gained widespread adoption out of necessity, organizations must now optimize their remote work strategies for the long term.  Stanford Professor Nicholas Bloom joins the Talent Angle to explain  the implications of return-to-office mandates  for organizations and their workforce. Drawing upon data on employee sentiment, workforce productivity and organizational performance,...

Increased automation and use of tools like robotics and generative AI have fundamentally changed the expert-novice relationships that organizations and knowledge transfer are built on. Professor and author Matt Beane joins the Talent Angle to share his insights on how learning and development (L&D) leaders can play a strategic role in unlocking human ability in the age of intelligent machines. Dra...

Author Tiffani Bova argues organizations don't see the strong connection between customer experience and employee experience. Despite  continued investments in the customer experience, organizations tend to overlook how those changes affect how employees get work done. Tiffani lays out the components of her experience model — people, process, technology and culture — for addressing employee experi...

Organizations often unknowingly send mixed signals to their employees. For example, they might encourage innovation but punish failure. Uri Gneezy, Ph. D.,  joins the Talent Angle to explain how organizations can structure incentives to unlock  employees'  full potential. He explains how HR leaders can use incentives to nurture intrinsic motivation in employees and create habits in the workforce t...

Author and professor Mauro Guillén joins the Talent Angle to explain how g enerational labels, such as "baby boomers" or "millennials,"  can be counterproductive in the workplace. Guillén  offers an alternative vision of a postgenerational society and advocates for a workplace in which individuals are not confined by their age. He urges HR leaders to instill a "perennial" mindset in their organiza...

In recent years, organizations have started to experiment with skills-based hiring by dropping degree requirements and other credentials in job postings to unlock new talent populations. However, a fully-realized skills-based hiring approach demands deep change in talent processes and hiring manager practices. To this point, most organizations have been unable to weave this method into the fabric...

W hen organizations break employee trust, Peter H. Kim argues those employees are less willing to go above and beyond to contribute to the organization. Peter, author of "How Trust Works," goes on to detail why  trust in institutions has been declining significantly, despite its importance to our work and lives. Peter explains why we mismanage and misunderstand trust and dives into counterintuitiv...

Three-fourths of HR leaders agree they will be lagging in organizational success if they do not adopt and implement generative AI (GenAI) in the next 12 to 24  months .  However,  GenAI's long-term impact on jobs is yet to be determined, and as a result, organizations must prepare for multiple scenarios as they engage in workforce planning and adopt GenAI to their unique context.   In this episode...

In their pursuit of heightened productivity, organizations are leaving little room for failure. However, failures are an inevitable part of the innovation process and often serve as a precursor to breakthroughs. By solely focusing on productivity, organizations may be missing out on valuable opportunities for innovation that could propel them forward. In the worst-case scenarios, a failure-adverse...

Netta Jenkins, author of "The Inclusive Organization,"  suggests  that while organizations have made advances in DEI in recent years, political polarization and economic uncertainty have threatened to undo that progress. Jenkins joins the Gartner Talent Angle to share her advice on the current state of the DEI movement, and she charts a path forward for HR leaders. She unpacks her three "P" framew...

Patrick McLaughlin, PepsiCo Foods North America CHRO, joined the Talent Angle at Evanta's 2023 Dallas CHRO Executive Summit in June to reflect on what he  refers  to as "the inversion of  the labor market." For the first time, there are more jobs than people to fill them. HR leaders are charged with retaining and engaging the frontline workforce amid changing employee expectations and a competitiv...

Mid-level managers are sandwiched between pressure from business leaders to retain employees and rising employee expectations for personalized support and communication. In this Talent Angle episode, former Kimberly-Clark CHRO and member of Gartner's CHRO Global Leadership Board Liz Gottung encourages organizations to rethink their expectations for mid-level managers or risk losing these critical...

Conflict management is an increasingly essential skill for individuals in leadership positions. However, it is a topic that often makes people — especially leaders and managers — feel uneasy. As leaders are responsible for handling conflicts between their employees, teams, and peers, it is crucial for them to have effective strategies for conflict management. Amy Gallo, the author of "Getting Alon...