Max Gosney

The Future Travel Experience (FTE) Podcast

Business EN ↓ 5 episodes

The Future Travel Experience Podcast is a community support aid for any busy aviation professional feeling bamboozled by the searing pace of change hitting our world. Tune in for a collaborative, friendly forum that will guide you on the innovations to look out for and overcoming the everyday challenges behind successful implementation. Each week, we’ll interview aviation chiefs who’ve blazed a trail with new tech. We’ll dig behind the hype to explore the very human challenges behind achieving effective digitisation. What leadership traits are essential to drive change? What are the biggest...

Author

Max Gosney

Episodes

Hollywood special: Esdra Lamy of Warner Bros on movie magic at 38,000 feet 19.06.2026 51:46

How will in-flight entertainment evolve as onboard connectivity, streaming and passenger expectations continue to change? In this episode of the FTE Podcast, Max Gosney speaks with Esdra Lamy, Senior Vice President at Warner Bros. Discovery and APEX Board Director, about the future of premium entertainment in the cabin. The discussion explores the role of curated content, free Wi-Fi, airline partn...

How Martha Edge and the Canine Crew are making Charlotte Douglas International Airport top dog with passengers 04.06.2026 44:52

In this episode of the FTE Podcast, host Max Gosney speaks with Martha Edge, Innovation & Experience Director at Charlotte Douglas International Airport, about how CLT is blending practical innovation, advanced technology and human-centred thinking to improve the passenger journey. Martha shares insights into CLT’s much-loved Canine Crew therapy dog programme, the airport’s digital twin work l...

To Surprise & Delight: Virgin Atlantic's Juha Jaervinen on the Future of the Most Loved Customer Experience 28.05.2026 38:04

In this episode of the FTE Podcast, host Max Gosney speaks with Juha Jaervinen, Chief Customer Officer (CMXO) & Executive Vice President at Virgin Atlantic, about the airline’s mission to create the “most loved customer experience” through the combination of technology, human interaction and the iconic Virgin flair. The conversation explores how Virgin Atlantic is using AI Concierge, ChatGPT i...

Southwest’s Kevin Kleist on AI, Robotics, Startups & Human-Centred Aviation Innovation 21.05.2026 38:15

In this episode of the FTE Podcast, host Max speaks with Kevin Kleist, Head of Emerging Trends at Southwest Airlines and Head of Innovation & Startup Engagement at Future Travel Experience. Kevin shares his views on the biggest technology opportunities in aviation, including AI, robotics, autonomous ramp operations, employee-led innovation, startup collaboration and the future passenger journe...

IAG on AI, Biometrics & the Future of Aviation Innovation 14.05.2026 46:16

In this episode of the Future Travel Experience (FTE) Podcast, host Max Gosney sits down with Harvey Tate, Keith Walters, and David Breeze from the IAG Transform team to explore how innovation is overhauling the future of aviation operations across airlines and airports. From AI-powered turnaround optimisation and smart ramp technology to biometrics, autonomous vehicles, robotics, and the future p...