The Future Of Work With Jacob Morgan

What is Empathy and why do we need it? A lot of times we confuse empathy with sympathy. In the past organizations have been good with being sympathetic to employees, but in the future of work it is empathy, not sympathy that is crucial for organizations to have. A lot of people confuse empathy and sympathy. Sympathy is feeling sorry for someone else's circumstances, empathy on the other hand is th...

Andrew Glincher is the CEO and Managing Partner at Nixon Peabody LLP, one of the largest law firms in the world. Andrew started at Nixon Peabody 30 years ago. He is a first generation college graduate, having grown up in Brockton, Massachusetts. He studied business at Boston College undergraduate and has always prided himself as being as much a business person as a lawyer. He ran his own snack bar...

Creating a true human organization has been a topic for decades and there has been a lot of smart people, wonderful books, case studies and research reports out there that talks about leadership, employee experience, and management skills.    But still, a lot of organizations all over the world struggle to embrace these things. Still, a lot of employees out there don't like their jobs. So a part o...

Caskie Lewis-Clapper is the Chief Human Resources Officer at Magellan Health, Inc., ("Magellan "). Prior to joining Magellan, she served as senior Director for Human Resources Operations for Helix Health, a Baltimore, Maryland-based health care system. At Helix, she held a variety of senior leadership positions, including Sr. Director of Human Resource Operations and Director of Training and Organ...

There has been a major shift in the way we view work. In the past when a company had a position to fill they announced the opening and people jumped at the opportunity. There wasn't any talk of employee perks, health and wellness programs, workplace flexibility or workplace design. Someone needed a job, they found out about the job and they applied. Now if an organization has an opening people don...

Jacqui Canney, is EVP and Chief People Officer at Walmart and Clay Johnson, is EVP and Chief Information Officer at Walmart. Jacqui has been with Walmart for three and a half years. She is focused on the development, the retention and the rewarding of their 2 million employees. Clay joined Walmart 18 months ago. He focuses on the technology but also the shared services for the company. He is charg...

There used to be a time where work and life were kept separate and they did not overlap. Once you got home at 5pm everything that happened at work was put to the side and you focused on your personal life. But today there's no longer boundaries between work and life. It is more of a blending of the two and it's only going to keep becoming more and more blended in the future. If the work side of yo...

Dan Shapero is the Vice President of Talent Solutions, Careers, and Learning at LinkedIn. Prior to this, Dan held several positions at LinkedIn, from Vice President of Talent Solutions and Insights to Vice President of North America Sales, Hiring Solutions.  He has also served as the Manager of Bain & Company, as Senior Marketing Manager of Paramark, as Product Marketing Manager of Zembu, and as a...

A lot of times I hear people discussing AI and Automation in a way that makes it seem like once everything is fully automated we will all lose our jobs. But is that the right way to think about it? When you lose something that means you misplaced it, you no longer know where it is. It has an air of carelessness or passiveness. I don't think we are that careless or indifferent. The truth is, we don...

Judy Marks is President of Otis Elevator Company, a 165 year old company that helps move over 2 billion people a day. With 27 years of experience serving federal customers across multiple agencies, her experience spans multiple disciplines including positions in systems engineering, engineering management, business development, capture management, subcontract management, program management and exe...

Have you ever heard of the phrase, "Fake it til you make it"? It is this idea of believing something or telling yourself something even when it's not necessarily reality yet. I am a big believer in this mindset and I have used it to help me throughout my career. When I went off to work on my own I struggled in the beginning. I didn't have many clients and I didn't have a ton of experience. Instead...

Maynard Webb is co-founder and board member of Everwise, a talent development startup, and a board member of Visa and Salesforce. Previously, Maynard served as Chairman of the Board of Yahoo!, CEO of LiveOps, COO of eBay, and held executive roles at Gateway, Bay Networks, and Quantum. Maynard is the founder of the Webb Investment Network (WIN), a seed investment firm dedicated to nurturing entrepr...

Technology is cool and it helps us in daily life. But one thing that is cause for concern is that we tend to over rely on technology. We have this scenario in our heads that in the future we will all have robots that will do things for us at home and at work and that software will do the jobs we don't like to do. We think of all the advancements that are happening in the technology space and what...

Seth Godin is a bestselling writer, with 18 books and another one coming out on November 13, 2018. His books address various aspects of marketing, advertising, business venturing and leadership. He is also a successful entrepreneur, marketer and public speaker, who became well-known for public speaking when he uploaded his e-book 'Unleashing the Ideavirus' and made it available for free. He obtain...

There is a story of a man who walks into a construction site and as he walks into the site he passes by a worker and asks, "What are you doing?" and the worker says, "I'm laying bricks". The man continues on his way and runs into a second worker and again asks, "What are you doing?" and this time the worker says, "I'm building a wall". The man continues on once again and runs into one final worker...

Andy Lee founded Alorica Inc. in 1999 and serves as its Chairman and CEO. Guided by his desire to improve customer experiences and his entrepreneurial talents, he has become one of the leaders in the service and support outsourcing industry. He conceptualized and developed one of the original cloud-based Software-as-a-Service customer contact management applications that integrated contact center...

We have all heard it before, the advice that many people have given when asked for career advice or when talking to college students entering the workforce--"Follow your passion". But there are some challenges with that statement. First of all, telling people to follow their passion assumes that the passion is something that lives outside of them and they have to chase it. The second issue is that...

Mike Fenlon is the Chief People Officer at PwC US, a global network of firms with 208,000 people across 158 countries. PwC firms provided services to 429 of the Global Fortune 500 companies and more than 100,000 entrepreneurial and private businesses  Mike has responsibility for employer branding and social media, talent acquisition, analytics and talent management.  He has held a variety of senio...

In a world where things are ever changing at a fast pace, it is no longer good enough to work "heads down". We have to keep our heads up and be constantly aware of our surroundings. Have you ever had anyone tell you "I'm so busy at work, I've just been heads down"? It is so common to hear that in conversations in the workplace. I've heard it many times. The problem with being heads down is that th...

Bill Priemer is the CEO of Hyland Software. Bill joined Hyland in 1997 as Vice President of Marketing. He became Vice President of Sales & Marketing in 2001, Chief Operating Officer in 2005, and CEO in January 2013. Prior to joining Hyland, Bill worked at FedEx Corporation and at AST Research, a personal computer manufacturer. Hyland Software is the developer of the enterprise content management (...

The length of time it takes to create or update a new law far exceeds the time it takes to update software or code. Are we going to get to a point where code or software surpasses laws in the real world? How long does it usually take us to update or create a new law? Typically it takes many months or even years to do so. Now think about how long it takes to update software or code. That happens in...

Michael Fraccaro is the Chief Human Resources Officer of MasterCard. In this role, he is responsible for all human resources functions globally, including driving cultural transformation, building leadership capability and creating a company that is "most valued to work for." MasterCard is about 50 years old with 14,000 employees in 74 countries. From 2012 until assuming his current role, Michael...

Conversations around the future of work usually include questions like, "What is the future of work going to look like?" or "What is the future of work going to bring?". But this is a very passive view of the future of work. It's almost as if we are waiting for something to happen to us, as if we are bracing ourselves for a punch to the gut. We need to take a more active role in the future of work...

Jonathan Neman is Co-Founder & CEO of Sweetgreen, an American fast and casual restaurant that focuses on simple, seasonal, healthy food that uses locally sourced ingredients. Jonathan and his co-founders, Nathaniel Ru and Nicolas Jammet, started sweetgreen in 2007, opening their first location in Georgetown, DC – just three months out of college. The brand's strong food ethos, embrace of passion a...

Humans are creatures of habit; we are not fond of change. But is it the actual change that we find difficult or is it the process of change? I recently heard a quote that makes so much sense, it is "Everybody loves Disneyland, but nobody likes the journey down there". That is so true! It isn't so much the actual outcome of the change that challenges us, it is the long drawn out process of change....