The Future of Insurance: Industry Leaders

In today’s volatile economic environment, insurance customers face a growing disconnect between what matters most to them and what actually protects them. Tune into this Majesco podcast, based on our recent primary research with insurance customers, to see how this expanding protection gap is changing customer expectations, influencing product purchases, driving demand for new solutions, and shapi...

In this engaging podcast, Denise Garth is joined by Mike Gula, Founder of Adaptive Insurance, who shares how his company is helping homeowners and businesses navigate rising climate risk through specialty insurance products built to close critical protection gaps. He discusses the role of parametric insurance in delivering faster capital after disruptive events, improving customer resilience, and...

In this episode of Future of Retirement, Rick Silva, Executive Director and Trust Fund Administrator for UFCW and Employers Trust LLC, sits down with host Jessica Hurley to explore how the organization is modernizing benefit administration for more than 140,000 members. He shares how UFCW has transformed its technology and processes through cloud migration, unified data systems, digital self-servi...

In this episode of Future of Retirement, host Jessica Hurley talks with Mike Domingos, Senior Vice President of Institutional Retirement at Pacific Life, about how Pacific Life is navigating and shaping the fast-growing pension risk transfer (PRT) market. Mike discusses how interest rates, market performance, and litigation risk are influencing today’s deal volumes and growth outlook, and how Paci...

AI for insurance isn’t just another buzzword; it’s the transformative technology of our lifetimes. In this riveting episode, we’re asking a different question. Not “How will we use AI?” but “How won’t we use AI?” Because if you’re only thinking about AI for one or two business functions, you’re already missing the point. This is where the idea of the Frontier Firm comes in. Coined by Microsoft, a...

In this riveting podcast, Matt Crum, President of Frank Winston Crum, shares how the company evolved from a Florida workers’ comp carrier into a multi-state specialty insurer while modernizing its technology foundation with Majesco. He explains how legacy systems constrained product expansion and speed to market, prompting a rigorous selection and blueprinting process to choose a scalable, configu...

In this illuminating episode, Denise Garth is joined by Arvind Sontha, Founder and CEO at Kyber, to look at how AI transforms claims communication by turning unstructured claim notes into clear, empathetic, and compliant customer correspondence while preserving governance and auditability across workflows. They highlight how AI templates encode the best adjusters’ storytelling skills, close talent...

Insurers are entering a new era marked by rising costs, volatile risks, and mounting pressure on expense ratios that expose the limits of traditional business and technology models. As intelligent core platforms, cloud, advanced data & analytics, and new AI-native capabilities like GenAI and Agentic AI gain momentum, the gap between Leaders, Followers, and Laggards is hardening into a structur...

In this insightful episode, Denise Garth sits down with Stephanie Whalen from Ullico to dive into the company’s bold transformation journey. They explore how the company’s rich history shaped its strategy, the critical role of technology and the right partner, and how Majesco’s Intelligent Core and GenAI are helping employees work smarter and adapt to change. Stephanie shares how Ullico is embraci...

In this episode, Denise Garth is joined by Sarah Woodrow and Andrew Brown from Aviva to share how they’ve transformed loss control from traditional site visits to a digital-first model using video inspections, self-surveys, and powerful analytics. They reveal how launching Aviva Self-Assess during COVID reshaped customer engagement, unlocked major time and cost savings, supported sustainability go...

Join Majesco’s Denise Garth and InsurTech New York Co-Founder and Managing Director Tony Lew as they explore InsurTech’s next phase after a decade of rapid growth and investment. They discuss how investment priorities have shifted, what now defines a strong InsurTech opportunity, and guidance for those focused on GenAI and Agentic AI. The conversation looks at the rise of InsurTech zombies, the im...

Insurers are entering a new era marked by economic volatility, escalating risks, rapid technological change, and rising customer expectations that demand modernized operations and technology. Although already a quarter into the 21st century, many insurers still rely on outdated business models, making the need for transformation urgent. In this conversation led by Denise Garth, Chief Strategy Offi...

From early InsurTech days to today’s AI-powered landscape, Denise Garth sits down with Bob Frady to explore how PropertyLens is transforming property data and risk assessment. They discuss how the evolution of data, analytics, and AI, from predictive to GenAI to Agentic AI, is reshaping property intelligence, insurance pricing, and loss prevention. Plus, how the Majesco and PropertyLens partnershi...

Majesco’s Denise Garth is joined by K2 Insurance Services’ Matthew LuBien to unpack the key ingredients to MGA success. They dive into market opportunities driving future growth, areas where product development needs support, and what to look for when selecting a technology foundation and partners. The conversation also explores why minimizing customization matters, how to bridge underwriting expe...

Join Denise Garth and Felix d'Alançon of AKUR8 for a dynamic conversation on the evolving pace of change in the P&C market and how pricing strategies are adapting in response. They explore the impact of having a well-integrated end-to-end solution from pricing to rating, the business value unlocked through the Majesco and AKUR8 integration with Majesco’s Enterprise Rating solution, real-world...

This week on the Future of Insurance Podcast, NYPIUA’s Kin Lee joins Denise insightful conversation on the transition from legacy technology to intelligent, cloud-native core solutions. They explore how to avoid carrying forward outdated complexity, the business value of GenAI, and embedded new opportunities for transformation. They also highlight the innovation potential for smaller companies ado...

In this episode, Denise Garth sits down with Marie Loughran of Boston Mutual Life Insurance to explore the key drivers of business transformation in today’s insurance landscape. They dive into selecting the right technology foundation, choosing the ideal partner, and unlocking the power of data, analytics, and GenAI. Marie shares insights on reshaping roles and organizational structures to align w...

In this episode, Denise Garth sits down with Jim DeMarco from Microsoft to explore the accelerating pace of technology and AI innovation in insurance. They dive into the power of embedded GenAI, emerging use cases for Agentic AI within core platforms, the importance of GenAI governance, and how these technologies are poised to lower costs, enhance service, and rebuild trust across the industry.

A decade into the $50 billion insurtech experiment, what have we learned? Denise Garth and Gallagher Re’s Andrew Johnston discuss the biggest successes, missteps, and evolving investment strategies. From AI and data analytics to the real impact of GenAI, they explore how insurers are leveraging technology, the challenges of turning data into action, and what the next decade of insurtech innovation...

In this episode, Denise Garth is joined by David Gritz, Managing Director of InsurTech New York, to delve into the rise of MGAs and the groundbreaking "market-makers" shaping the industry. Together, they explore recent research on MGA priorities, innovative products, and the pivotal role of technology. The conversation also covers the evolution of Insurtech, examining key players, investment trend...

Denise Garth is joined by NextGen Underwriting’s CEO and Founder Jen Kyung to explore how insurers can navigate rising costs, shifting risks, and advancing technologies to enhance performance and innovation. They discuss transforming underwriting with AI and data-driven insights, building risk resilience to address complex challenges, and leveraging loss control technology to mitigate risk. Tune i...

In this episode, Denise Garth and Jim MacMillan of Vantage Risk explore the dynamics of transformation versus building from the ground up, examining the key differences, challenges, and opportunities of each approach. They delve into strategies, business drivers, technology needs, and the implementation process involved in deciding whether to buy or build technology. The conversation also covers t...

Dive into the world of data with Denise Garth and Fenris Digital’s CEO and Founder Jennifer Linton! They’ll discuss the transformation of insurtech and key learnings, the challenges of “productized data,” the role of contributory databases, and the 3 layers of data usage: fill, predictive, and prescriptive. They’ll also explore the exciting future of our new AI ecosystem, the evolution of GenAI, a...

Denise Garth is joined by Majesco CEO Adam Elster to explore the challenges of transformation in the insurance industry through the lens of "Just Say No." They delve into the industry's struggle with legacy processes, customization, and risk aversion, discussing how these hinder innovation, modernization, and cost-efficiency. Discover why simplifying operations and focusing on true competitive adv...

In this episode, Denise Garth is joined by Gail McGiffin from EPAM to explore the transformative potential of GenAI in insurance. They discuss how GenAI is reshaping business operating models, creating efficiencies, and embedding itself into everyday workflows. From underwriting to claims processing, they dive into the significant impact on productivity, customer satisfaction, and cost reductions....